Get the right cleaners.

Questions

Common questions

• How much does a cleaner cost per hour?

  Regular cleaning starts at £22/hr, and the more hours you book each week the less you pay. One-off and deep cleans are from £26/hr, and if you have just had builders in, the after-builders clean is from £30/hr. Yes, the plaster dust gets everywhere. We do not do hidden fees or a “starting from” price that quietly doubles once we turn up. Every rate is on our prices page, down to the penny. Have a look. You will see there is nothing buried in the small print.

• What does an end of tenancy clean include?

  Everything the letting agent is going to check. We know what they check because we work with over 300 of them. Skirting boards, oven racks, the limescale that has all but fossilised in the shower, the sticky patches in the kitchen cupboards. Last year we won back £1.2 million in deposits for tenants. One customer got her full deposit back after melting something onto the hob (we did not ask). The aim is simple: leave the place looking like nobody ever lived there, which is somehow the standard letting agents expect. Odd benchmark, but we have it down. Full details and pricing here.

• Do carpets have to be professionally cleaned at the end of a tenancy?

  Often yes. Under the Tenant Fees Act a landlord cannot force you to pay for professional cleaning, but they can deduct from your deposit if the place is not returned as clean as it was at check-in, so read your agreement. A supermarket hire machine rarely gets there. We helped a student last month who had tried the DIY route. His landlord took one look and shook his head. We pulled what looked like three years of university out of those fibres and he got the lot back. Book us 7 to 10 days before the inspection, because month-end fills up fast. We give a dated receipt too, which some landlords will ring to verify. See our carpet cleaning prices.

• What is the best way to clean carpets?

  Hot water extraction, which most people call steam cleaning. It drives hot water deep into the pile under pressure, lifts the grime that has been sitting there for years, then pulls it all back out: dirt, bacteria, cleaning solution and the water with it. That last part is the point. Supermarket hire machines leave carpets damp, and damp leads to mildew. Ours do not. We also set temperature and pressure to suit the carpet type, since wool needs a gentler touch than synthetic and plenty of firms never bother to check. A customer in Hampstead had tried everything on her pet odours before she called us. Three days after we finished she rang to say her mother-in-law had complimented the house for the first time ever. That is what proper kit does. More about our carpet cleaning.

• Is professional oven cleaning worth it?

  Genuinely, yes. An oven is built to burn things, day after day, year after year. That smoke on preheat is carbon build-up, and it does not just smell. It is what kills the heating elements and fans. Most of the oven breakdowns we see start with grease that has been baking onto the parts for years. Weigh our fee against a new element, or a whole new oven. We strip the oven down, clean it with professional products rather than the caustic supermarket stuff that stings your eyes, and put it back together. Twice a year is ideal. Even once will leave you wondering how you ever cooked with that smoke-belching thing. Oven cleaning prices here.

• What does domestic cleaning involve?

  Everything you would do yourself with the time, done properly. Dusting, vacuuming (including the corners behind the furniture everyone pretends are not there), kitchen and bathroom surfaces, sinks scrubbed until they actually shine, the inside of the microwave where soup somehow always explodes. We use disinfectant where it matters, in the bathroom and kitchen, but we will not drown your home in chemicals. Depending on the package we will also change bed linen, do the ironing, or clean the inside of the windows. It is not complicated. We just do it thoroughly so you do not have to. See domestic cleaning options.

• What is included in office cleaning?

  We work early mornings or evenings so we are never in your staff’s way. The basics: vacuuming and mopping the entrances and floors, emptying bins, wiping every surface, and properly sanitising the toilets with fresh supplies. You can tell a lot about a business from its loos, and no client wants to use a grim one. Kitchens and break areas get a full going-over too, microwaves, sinks, coffee stations and tables. We also hit the germ hotspots people forget: light switches, door handles, shared kit. Depending on the package we can add inside windows, deeper carpet cleaning, or even the plants. Office cleaning details and pricing.

• What do you mean by commercial cleaning?

  It is cleaning for businesses rather than homes: offices, shops, hotels, gyms and corporate HQs. The main differences are bigger spaces, specialist kit (industrial floor scrubbers, not a Henry hoover), and work scheduled outside business hours so nobody is vacuuming around your staff. We handle security protocols, health and safety rules, and the different building materials that each need their own approach. A mysterious stain on a reception carpet tells a visitor not to trust you with their money, louder than anything in a brochure. See commercial cleaning options.

• Does London pollution make indoor cleaning more important?

  Honestly, yes. London air is not great, and the particulates settle on surfaces, carpets and soft furnishings. A proper deep clean makes a clear difference, especially near a main road or if anyone at home has allergies or asthma.

• Can you clean older London properties without harming period features?

  It is one of our specialities. Victorian tiles, original cornicing and Edwardian woodwork all need a gentler hand than modern surfaces. We use pH-balanced solutions and non-abrasive methods, and if we are unsure about a surface we test a small patch first.

• Does professional cleaning help with property valuations?

  Estate agents tell us it shows at viewings. Buyers notice clean carpets and a fresh-smelling kitchen even when they cannot say why a place feels right. We cannot promise a figure, but agents have booked us in specifically before an open-house day.