East Bank end of tenancy cleaning, done properly

The clerk who checks you out of an Olympic Park flat is not guessing what it looked like new. They are holding the developer hand-over pack, the photos taken the day the block was finished, and they will match the silicone bead on your induction hob and the track under your patio doors against it line by line. That is what end of tenancy cleaning on East Bank has to clear: a building photographed when it was brand new, checklist by checklist, at £30 per hour per cleaner with a 48-hour re-clean guarantee on every job. Ring 0333 555 2076 for a fixed price in about three minutes.

Last updated June 2026. We cover East Bank and the wider Queen Elizabeth Olympic Park: the E20 2 addresses around the cultural quarter on Carpenters Road, plus the residential E20 1 towers at Glasshouse Gardens, Celebration Avenue and the East Village blocks off Victory Parade. This page sits inside the borough directory at End of Tenancy Cleaning Newham.

How a hand-over photo pack decides your deposit

Start with the mechanism, because it is the whole game and almost nobody runs it until the deposit is already short. None of East Bank is period stock. The flats are new-build, handed to the first landlord with a known developer specification and a photo pack to match: handle-less kitchens, integrated AEG or Bosch appliances, engineered oak or large-format porcelain underfoot, floor-to-ceiling glass on at least one face. The check-out clerk is not comparing your flat to a vague idea of clean, but to those photos.

So the faults are specific and they are the same ones every time. An oil shadow in the silicone around the hob. A grey film in the corner of the shower glass. A dust collar on the ceiling sprinkler head, which shows the second a torch goes near it. The mesh filter in the extractor, which a rushed clean never lifts. Each is a line on the report, and each line is money off your deposit.

The deposit is large and the agent is on the hook for protecting it, so the inspection is adversarial. That is fair enough. It just means you turn up with evidence, not optimism. Your protected deposit has to come back inside ten days of an agreed figure, and the agent has to evidence any deduction, so a photographed, signed-off clean gives them nothing to argue with.

One change worth a line, because the timing bites here more than most places. The Renters’ Rights Act 2025 went live on 1 May 2026: Section 21 is gone and every assured shorthold tenancy is now periodic, so a tenant can give two months’ notice at any point. The clean itself did not change at all. What changed is churn, and a Park full of one-year corporate lets churns harder than most, so book your slot earlier than you used to.

What it means to rent next to a building site and four arts venues

East Bank is the new cultural quarter strung along Carpenters Road on the south edge of the Park. UCL East opened its Marshgate building in autumn 2023, the London College of Fashion moved its UAL campus onto the Park the same year, Sadler’s Wells East opened in February 2025 and the V&A East Storehouse that May. The BBC Music Studios are the last piece, fitting out now.

The residential towers wrap around all of it, and a fair few of our tenants work in it: dancers and technicians at Sadler’s Wells, staff and students at the London College of Fashion. That setting changes the clean in two small ways. The south-facing glass on the Park side picks up pollen off the new podium planting in spring, plus a film of construction dust while the Stratford Waterfront site and the BBC fit-out are live, so it needs working when the light is low. And an event night leaves a footfall film along the patio-door tracks of any Park-facing flat.

One thing worth being straight about. The Stratford Waterfront towers themselves, the four Ballymore blocks rising to 27 storeys beside the V&A, are still going up: construction started in spring 2026 and they will not finish until late in the decade. So if someone says they rent a Waterfront tower flat today, they almost certainly mean one of the existing blocks nearby. We clean the ones that are built and finished, which is plenty.

The south-facing glass needs working when the light is low, not in the heat of the day.

Why your Olympic Park flat sits outside Newham licensing

Most of Newham runs a borough-wide selective licensing scheme, in force from 1 June 2023 to 31 May 2028, which puts a licence on nearly every private rented home in the borough. Two wards were carved out of it. The Stratford Olympic Park ward is one (Royal Victoria is the other), on the basis that the Park estates run under their own freeholder regime. East Bank sits inside that excluded ward.

What that means in practice is short. Your Olympic Park landlord almost certainly does not need the Newham selective licence that a landlord in Plaistow or East Ham does, the one that runs £750 for up to five years. An HMO licence still applies if the flat is let room by room. The standard that actually bites on a hand-back here is not the council’s; it is the freeholder housekeeping spec the building manager briefed the inventory clerks on before the first tenant moved in. A few minutes south or east, though, and you are back inside the licensed wards on a different rule, so if you are unsure which side your address falls, ring 0333 555 2076 with the postcode.

The 57 things we check in a tower flat

Every booking runs to a 57-point agent-approved checklist, built over a decade of London check-outs and scaled to the flat. On an Olympic Park apartment the weight sits in the kitchen, the glass and the bathroom, not in floor area. The full list comes with the job; this is the shape.

The kitchen, where most of the deductions live

The integrated oven is stripped, not wiped: cavity, racks, fan, seals, and the door glass split so the film between the panels comes out. The induction hob, and the silicone bead around it where the oil shadow forms. The extractor mesh filter comes out, gets degreased in the sink and goes back, because the clerk shines a torch up there and a skipped filter shows. Then the integrated fridge-freezer, dishwasher and washer-dryer, each opened up to the drum, the drawer and the door seal. Handle-less unit faces wiped along the under-edge that catches finger oil, quartz worktops polished, the tap and waste descaled.

Bathrooms, the other place it goes wrong

The walk-in shower glass, frame and channel descaled, the rainfall head with them. Tile walls and floor, joints brushed, the silicone checked for the grey that a clerk photographs. Heated towel rail and chrome polished, the WC done inside the rim and behind the pan, the extractor vent dusted, the vanity drawers wiped through.

Living space, bedrooms and the bits a tower hides

• Floor-to-ceiling glass on the inner face, frame channels, and the patio-door tracks where residue collects
• Glass-balustrade balcony panels wiped on the inside; the outer face is a building job
• Wardrobe interiors top to bottom, drawer runners, the bed-frame base lifted
• Skirting, door tops, hinges and the threshold strips between rooms
• The heat-interface unit cupboard, the riser and the utility recess, all dust-catchers
• Switches, sockets, thermostat and the video-entry panel, where finger marks show under spotlights
• Ceiling lines, smoke-alarm housings and the sprinkler-head collars
• Engineered or porcelain floors mopped last, on the way out, so the route stays clean

A couple of things sit outside the standard clean and we quote them separately. Where a flat is carpeted rather than hard-floored, hot-water extraction is the carpet cleaning add-on; where the inventory wants the outer glass on a floor we can reach, that is window cleaning, folded into the same visit. We never bury an extra behind an asterisk.

What Lea Valley hard water does to a glass shower

East Bank takes its water from Thames Water’s Coppermills works up in the Lea Valley, and it is very hard, around 290 mg of calcium carbonate per litre on Thames Water’s own hardness data. In a new flat with a walk-in shower behind a single sheet of glass, that is the fault a clerk finds fastest. Scale sets on the glass, the rainfall head and the chrome quicker than tenants expect, and a cloth does nothing to it once it has hardened.

So we descale it with a mild scale remover on the chrome and glass, kept well away from the porous tile and sealed floor where an acid would do damage, then hand-dry the lot the same day. A shower screen that has been descaled and buffed dry photographs as new, which is the whole point.

Scale-laden water left to dry on the glass simply re-marks it, so we hand-dry the lot the same day.

The buildings we are inside, block by block

Short list, tall buildings. The lettable stock around East Bank is concentrated in a handful of named blocks, the rest of the quarter being institutional or still under construction. These are the ones we are inside most weeks.

Glasshouse Gardens, the twin towers off Celebration Avenue with Cassia Point as the taller of the two, finished in 2017 with a 24-hour concierge, a residents’ gym and a cycle store. This is the bulk of our one and two-bed work on the Park. Stratford Cross on Westfield Avenue, the International Quarter blocks behind the station, runs to a similar corporate spec. The East Village towers off Victory Parade, the old athletes’ village now run by Get Living as build-to-rent, give us a steady stream and keep their own inventory standard, which we clean to. Coppermaker Square on Cherry Park Lane, the newer build-to-rent cluster by the station, is filling now and the lets are turning. The cultural quarter itself at E20 2AR on Carpenters Road is venues rather than housing, so the homes there are the upper-level flats in the surrounding blocks.

The stations do most of the access work. Stratford is about seven minutes’ walk and carries the Central, Jubilee and Elizabeth lines, the DLR, the Overground and National Rail; Stratford International, a little north, runs the high-speed line to St Pancras in seven minutes. There is no kerb parking on the cultural-quarter side, so our crews use the podium and resident bays at the blocks, cleared with the concierge on the day. The Park roads are adopted by Newham now, but building managers still decide who lifts the barrier on a given morning.

For the streets next door, the family Chobham Manor townhouses sit immediately north-east, and the wider Stratford lets run off the south side of the Park. The agents are consistent across the quarter, Foxtons and JLL near the station, Knight Frank on the prime Park-side lets, Romans & Partners and Felicity J Lord on the day-to-day Glasshouse Gardens business, so the inventory bar barely moves from block to block.

What it costs, and the deposit maths behind it

Those figures assume a flat in normal lived-in shape, at the same £30 per hour per cleaner we charge anywhere in London, kit and travel included and fixed before we arrive. A long tenancy with heavy wear, a pet, or a flat nobody has deep-cleaned in a couple of years costs more, and we say so on the phone, not on the invoice.

Run the maths the way the deposit makes you. A one-bed at £207 against a Glasshouse Gardens deposit that sits comfortably above £2,500 is not really a decision, though most tenants only do that sum after they have failed the check-out and lost the first round. Every booking carries a 48-hour re-clean guarantee: flag a cleanliness issue inside two days and we redo it free, as long as nobody has moved in. Our first-time pass rate on these jobs sits at 97%, the work has helped tenants recover £1.2m in deposits, and we are on the books of 300+ letting agents, which is why the documented jobs rarely get a quarrel.

It helps to know which job you are actually booking, because the names get muddled and the prices differ.

Check-in inventory

The report a clerk wrote on day one, photo by photo, against the developer hand-over spec. The line your move-out is measured against.

End of tenancy clean

Built to pass that inventory and get a deposit back, flat empty, with the 48-hour guarantee, at £30 an hour per cleaner.

Deep clean

A deep clean resets a home you are staying in, with no inventory to hit, also from £30 an hour.

Regular domestic clean

A domestic clean is ongoing upkeep, from £22 an hour weekly.

A Cassia Point job from April

“We were leaving a one-bed near the top of Cassia Point after about eighteen months, both of us working over at the London College of Fashion. The whole south wall is glass facing the Park, and a year of cooking had left the kitchen extractor in a state we had never properly dealt with. Two cleaners came on a Friday, did the glass early before the sun hit it, took the extractor filter out and degreased it, and got the engineered floor back to even. The concierge let them straight up once the insurance was sent over. Foxtons signed it off with no re-clean note and the deposit landed eight days later.”
Priya and Daniel, ex-tenants, Cassia Point E20, April 2026

That is a fair example of the pattern up here: a tower flat with a wall of glass, an integrated extractor nobody had touched, and an agent who checks against the hand-over photos. What sealed it was the dated photo set that went out with the invoice, the part a DIY check-out never has when the agent pushes back.

Questions we get asked

How much does end of tenancy cleaning cost on East Bank?

A studio runs £156, a one-bed £207, a two-bed £243, and a three-bed £339. Four-bed apartments, which are rare up here, are £425. If you only need part of a flat done, a clerk flagged the oven and the en-suite say, that is £30 per hour per cleaner instead. The price is fixed before we arrive, and the 48-hour re-clean guarantee sits on every job.

What is end of tenancy cleaning, exactly?

It is the deep clean a landlord or letting agent expects before they release your deposit, measured against the check-in inventory that was written when you moved in. On an Olympic Park flat that inventory was a developer hand-over photo pack, so the bar is a building that looked brand new. It is a different job from a regular tidy: every integrated appliance comes apart, every track and seal gets done, and the flat has to be empty.

Do you clean inside Cassia Point and the Glasshouse Gardens towers?

Yes, regularly. We are inside the Glasshouse Gardens towers most months, plus the Stratford Cross blocks on Celebration Avenue and the East Village towers off Victory Parade. The concierge signs us in against the booking and the resident, and we bring a vacuum slim enough to reach behind the integrated units.

Is East Bank inside Newham’s selective licensing scheme?

No. Newham runs borough-wide selective licensing from 1 June 2023 to 31 May 2028, but two wards were left out of it, and Stratford Olympic Park is one of them (Royal Victoria is the other). So a landlord on an East Bank or wider Olympic Park address does not need the £750 selective licence that most of the borough does. Mandatory HMO licensing still applies if the flat is let room by room.

How long does a clean take in a one-bed tower flat?

About four to five hours with two cleaners, or under three if we send three. The open-plan layouts are not large, so most of the time goes on the floor-to-ceiling glass and the integrated kitchen rather than on floor area.

Do you clean the floor-to-ceiling glazing?

The inside face, yes, and the patio-door tracks and balcony glass with it. We work the glass when the sun is off it so the wipe does not dry into streaks before we have finished the panel. The outside face on the upper floors is a building-managed cradle or abseil job, not something we reach from inside the flat.

What is the 48-hour re-clean guarantee?

If your inventory clerk or agent flags anything within 48 hours of the clean, we come back and put it right at no charge, as long as nobody has moved in and the flat is as we left it. It is on every booking, on every E20 address, and it is the reason a documented clean rarely turns into a deposit row.

How do you deal with the hard water up here?

East Bank is on Thames Water’s supply out of the Coppermills works in the Lea Valley, which is very hard, around 290 mg of calcium carbonate per litre. We descale the chrome, the shower glass and the taps with a mild scale remover, keep it off porous tile and sealed floors, and hand-dry everything the same day so nothing flash-marks before the inspection.

Can I book at short notice, and can you do the move too?

Usually. Tuesday to Thursday we can often do next-day, sometimes same-day; the last few days of the month and any Friday fill first, so a couple of days’ notice helps. We run removals as well, so a tower move and the end-of-tenancy clean can sit on one booking, which is far easier when the lift and the loading bay have to be booked.

Do you work with the letting agents on the Park?

We are on the books of 300+ letting agents across London. On the Olympic Park that includes Foxtons, JLL, Knight Frank, Romans & Partners and Felicity J Lord, plus the building-management desks. Usually the tenant books and we copy the agent on the photo pack.

Do you have public liability insurance the concierge can see?

Yes, £5m public liability plus employer’s liability, and we send the certificate to building management on request. Several Olympic Park concierges want it on file before they clear a contractor through the door, so we keep it ready.

What if my landlord still disputes the clean?

Send it to the deposit scheme adjudicator. Our dated photo set and the checklist sign-off are evidence the adjudicator accepts, and a tenant with that paperwork rarely loses. Shelter’s deposit guide walks through the steps if it gets that far.

Booking it, and the getting-in problem

Booking is quick. Getting a crew into a concierge tower on a fixed move-out morning needs a little planning, so sort it when you book.

1. Ring 0333 555 2076 with the building, the floor and the move-out date, or email [email protected]. Price back in about three minutes, no callback.
2. We book you in, ideally the day before check-out. Two or three days’ notice mid-week, longer for the end of the month.
3. Clear the access. Tell us how we get in, concierge, key safe or an agent drop-off, and whether the lift or loading bay needs booking. We send the insurance certificate ahead when building management wants it on file.
4. Flat empty when we arrive. Furniture out, rubbish gone. We run removals too if you want both on one booking.
5. Photo proof at the end, every room, with an itemised invoice. That is your evidence pack. Anything flagged inside 48 hours, we come back and fix it free.

The bolt-ons our Olympic Park tenants ask for most are oven cleaning on a second oven and upholstery cleaning on a furnished let. If your check-out is tomorrow, ring anyway and we will do what we can.

Other Monster Cleaning services in East Bank

Staying on the Park rather than moving out? We also offer carpet cleaning in East Bank, oven cleaning in East Bank and domestic cleaning in East Bank.