End of tenancy cleaning across ExCeL London

How do you walk out of a 1-bed in the Hoola tower at 1 Tidal Basin Road, with a Foxtons Canary Wharf clerk passing the south-facing glazing on the first sweep, the deposit released inside the ten-day window, and your DLR ride to Custom House for ExCeL booked for the same afternoon? You book a clean that knows what a Royal Victoria Dock waterfront apartment hand-back actually looks like. The rest of this page is the working detail, the pricing, and the bits the inventory clerks at the ExCeL fringe tend to flag first.

Last updated April 2026. We are Monster Cleaning Ltd (Companies House 9919639), a London end-of-tenancy crew running since 2014, with our HQ at 255 Upper Richmond Road West, SW14 8QS. Trustpilot sits at 3.1 out of 5 across 128 reviews.

Answer in one line: end-of-tenancy cleaning around ExCeL London E16 1 starts at £156 for a studio, £207 for a 1-bed, £243 for a 2-bed, and £339 for the rarer 3-bed Britannia Village townhouse.

Why deposits get clipped around the ExCeL

The whole footprint either side of the Royal Victoria Dock is post-2000 stock. The ExCeL itself opened in November 2000 to a Moxley Architects design, built by Sir Robert McAlpine on the north quay, with the Phase 3 extension opening in October 2024 and taking the venue past 125,000 square metres of integrated conference and exhibition space. The residential ring around it went up in waves between 2000 and 2018: Capital East flats from the Squire and Partners 2000 masterplan on the north side, Western Beach Apartments by DDWH Architects at the dock gateway, the two CZWG-designed Hoola towers for HUB Group at 23 and 24 storeys above Tidal Basin, the Westgate and Baltic blocks on Western Gateway, the smaller Gateway Tower at 28 Western Gateway, and the older mid-1990s Wimpey, Peabody Trust and East Thames Housing Group Britannia Village houses on the south quay.

None of it is period stock. There is no picture-rail dust, no stripped-floor scratch, no Edwardian sash to wrestle. The defects an inventory clerk goes hunting for in a Royal Victoria Dock 1-bed are different ones, and they are the reasons your deposit takes a hit. The integrated kitchen extractor mesh has gone amber because the previous tenant ran it flat-out every weekend. The lower channel of the floor-to-ceiling balcony glazing has a condensation halo no one wiped. The south-facing inside-glass picks up a rainbow film from sunlight on dock spray. The communal-side balcony tiles carry a green algae bloom along the north edge. A Galliard, HUB or Strawberry Star handover photo pack will catch each of those, and a Foxtons Canary Wharf or JOHNS&CO clerk will photograph them from the doorway with the lights down.

Renters’ Rights Act 2025 and the deposit-deduction game

Section 21 no-fault evictions are gone. The Renters’ Rights Act 2025 took Royal Assent on 27 October 2025 and the headline reforms commenced on 1 May 2026. Tenancies are rolling periodic by default. None of that, though, alters the deposit-deduction route at the back end of a Royal Docks let. Your protected deposit still has to come back inside ten days of agreement under Housing Act 2004 s.214, and your agent still has to evidence any cleaning deduction with photographs against the original handover pack. If a clean is photographed, signed off and lined up against the spec, the agent will not fight it. If it is not, they will dock for it.

Why most ExCeL London flats sit OUTSIDE Newham’s licensing scheme

Newham runs the country’s most aggressive borough-wide private-rented licensing regime. The current selective licensing designation came into force on 1 June 2023 and runs through to 31 May 2028. It applies to nearly every privately rented home in the borough, with two ward-level exclusions. ExCeL London and the Royal Victoria Dock waterfront sit inside the Royal Victoria ward, and the Royal Victoria ward is one of the two excluded wards. The other is Stratford Olympic Park. Full text of the carve-out is published on the Newham Council selective licensing page.

What that means here. Your Hoola, Western Beach, Capital East or Westgate landlord almost certainly does not need a Newham selective licence on this address. Mandatory HMO licensing still applies to qualifying multi-occupant lets. The bar that matters at hand-back is the developer or operator standard, set against the original handover photo pack and walked by the agent’s clerk. Britannia Village houses on the south quay are in the same ward, so the same exclusion applies; the standard there is Peabody-side or private-resale rather than freeholder-developer, but the Foxtons or local agent inventory bar reads the same way.

What is particular about cleaning these flats

Three things, in the order they cost tenants time. First, the floor-to-ceiling balcony glazing. Most Royal Victoria Dock flats have a wall of glass on at least one face. The inside surface picks up cooking film, condensation halos along the lower channel, and a rainbow refraction film from sunlight on dock spray that no quick wipe lifts. Second, the integrated kitchen extractor and the handle-less unit edges. The mesh comes out of the canopy, the under-edge of every door catches finger oil, and the developer fit is consistent enough across Galliard, HUB and Capital East stock that one missed step shows up across the kitchen. Third, the balcony tiling and outer-frame algae. The north-facing balconies on the dock side carry a green moss along the threshold seal that needs a soft-bristle brush, not a pressure jet that loosens the silicone bead.

“Monster came on a Thursday morning. We were ending a sixteen-month let on a 1-bed in Hoola, the south tower, looking down on the Crystal and across the dock to the cable-car pylons. Both of us work the conference circuit at the ExCeL itself, so we had been racing in and out of the flat for trade shows since the Phase 3 opening. The flat looked clean to us, but the south-facing floor-to-ceiling glass had a film along the lower channel that I had honestly never properly sorted, and the building-manager photo pack from move-in showed it crystal clear. The lead worked the inside face of the glazing for over an hour with a wood-frame-safe glass cleaner and a microfibre, then dried the channel by hand. The Foxtons Canary Wharf clerk walked it on the Friday and signed off without a cleaning deduction. Full deposit landed seven days later.” – Priya, ex-tenant, Hoola tower

Where we work around the ExCeL

We cover the whole of the ExCeL London footprint inside E16 1 plus the surrounding Royal Victoria Dock waterfront. Streets, blocks and named developments we are inside most weeks:

• Western Gateway – the spine address of the ExCeL itself at 1 Western Gateway, plus the Westgate and Baltic apartment blocks at 14 and 7-9 Western Gateway, and Gateway Tower at 28 Western Gateway
• Tidal Basin Road – the two Hoola towers (HUB Group, CZWG architects) sitting on a landscaped hill above the western gateway approach
• Western Beach – the DDWH Architects apartment scheme at the dock gateway, including the John Cabot House block and the wider Western Beach Apartments run
• Capital East – the Squire and Partners scheme on the north side, dating from the 2000 masterplan
• Royal Victoria Dock Road – the older quay-side stock, including the Royal Victoria Residence flats
• Hanameel Street and Westwood Road – the Britannia Village south-quay run, mid-1990s Wimpey, Peabody Trust and East Thames Housing Group low-rise townhouses up to four floors
• Britannia Village Primary School and the village hall managed by the West Silvertown Foundation
• 1 Siemens Brothers Way – the Crystal building (WilkinsonEyre, Siemens), exhibition and think-tank only, no residential, but the heat-share network for Hoola plugs into it
• Royal Victoria DLR and Custom House for ExCeL station, including the Elizabeth line platforms that opened on 24 May 2022
• Prince Regent DLR at the eastern entrance to the venue, which serves the smaller Connaught Crossing and Britannia Village fringe lets

The estate ring sits on the doorstep of two DLR stations and one Elizabeth line platform: Custom House for ExCeL on the western entrance and Prince Regent on the east. The Elizabeth line gets you to Tottenham Court Road in about 16 minutes. The cable car runs from the dock north quay across the Thames to The O2 (June 2012 onwards). Most of our crews park in the Newham Council resident-permit bays on Western Gateway or Hanameel Street, or in the paid bays under the ExCeL itself when the venue is between events. A handful of private bays inside the Hoola and Western Beach podiums are managed by the building agent, and we take a code through the resident or the concierge on the day.

The letting-agent side of E16 1 is dominated by Foxtons Canary Wharf, Foxtons E16, Hamptons Canary Wharf, JOHNS&CO Royal Docks, Strawberry Star Sales and Lettings (the Hoola-attached agent), Galliard Homes lettings on the new-build side, Madison Brook on the Hoola and Capital East resale tranche, and BPTW for some of the smaller blocks. The clerks they all use know the developer hand-back packs by heart, so the bar is consistent across the dock-front.

What’s included in an ExCeL London end-of-tenancy clean

Single bullet list. We work the same 57-point agent-approved checklist on every job, scaled to the property. No add-ons hidden behind asterisks. The list below is built for the kit Royal Victoria Dock flats actually carry: handle-less integrated kitchens, polished-porcelain wet rooms, engineered-timber living-area floors, floor-to-ceiling balcony glazing, in-flat washer-dryer combos.

• Kitchen: integrated single oven cavity, racks, glass door inside and out, door seal, control fascia
• Kitchen: induction or ceramic hob, silicone seal under the unit, surrounding worktop and back-splash
• Kitchen: integrated extractor canopy, mesh filters lifted, degreased and re-fitted, light bulb wiped
• Kitchen: integrated fridge-freezer interior, drawers, door seals, condenser tray where accessible
• Kitchen: integrated dishwasher and washer-dryer interior, filters, drum, door seals
• Kitchen: handle-less unit faces wiped including the under-edge that catches finger oil
• Kitchen: quartz or composite worktops polished streak-free, taps and waste descaled, splashback grout brushed
• Kitchen: bin recess sanitised, kickboards, plinths, floor edges, behind any free-standing waste unit
• Bathrooms: walk-in shower glass, frame and channel descaled; rainfall head and hose
• Bathrooms: polished-porcelain floors and walls, grout brushed, silicone seals checked for grime
• Bathrooms: heated towel rail, chrome fittings polished, mirror demister edge wiped
• Bathrooms: vanity drawers, soft-close hinges, integrated lighting, extractor vent
• Bathrooms: WC inside the rim, hinges, flush plate, floor behind the pan
• Bedrooms: wardrobe interiors top to bottom, drawer runners, bed-frame bases lifted
• Bedrooms: ceiling rose, light fittings, dimmer plates, recessed LED downlight bezels
• Bedrooms: skirting boards, door tops, hinges, threshold strips between rooms
• Bedrooms: engineered-timber floors swept, microfibre-mopped with a manufacturer-safe wood polish; carpets vacuumed top-to-tail
• Living room: media-unit dust-out, cable channels, behind-TV wall
• Living room: floor-to-ceiling balcony glazing inside face, frame channels, balcony patio-door tracks, lower-channel condensation halo
• Living room: radiator covers lifted, vents and behind-radiator strips
• Throughout: heat-interface unit cupboard tidied, dust-cleared, door wiped (Hoola plugs into the Crystal heat-share network)
• Throughout: light switches, plug sockets, thermostat, video-entry intercom panel
• Throughout: all internal doors both sides, frames, architraves, handles, soft-close mechanisms
• Throughout: cornicing, ceiling lines, smoke alarm housings dust-cleared
• Throughout: entrance hallway, utility cupboard, airing cupboard shelving, riser cupboard
• Throughout: windowsills, reveals, internal glass; balcony glass balustrade panels wiped on the inner face
• Final: floors mopped or buffed last, route from kitchen out, no footprints in

Extras you can add if the let needs them: external-side balcony glazing where access allows; a second oven deep on a double or range (rare in dock-front stock); carpet shampoo on the bedrooms. We quote those separately and never roll them in silently.

What it costs around the ExCeL

Hourly cover, where you only need a top-up rather than a full hand-back: £30 per cleaner per hour, two-cleaner minimum.

Carpet shampoo add-on: £36 per bedroom, £43 for the main reception, £115 for a whole-flat shampoo on a 2-bed. Oven add-on: £77 single, £110 double, £114 for a 90cm range.

Royal Victoria Dock stock skews 1-bed and 2-bed, with the Hoola, Western Beach and Westgate towers carrying most of the volume. The most-booked job for us here is the Hoola or Western Beach 1-bed apartment with the wall of glazing facing the dock. We plan two cleaners on a 4 to 5-hour visit for that. A 2-bed in Capital East or Hoola runs six to seven hours with two, or four to five with three. Britannia Village 2 and 3-bed townhouses on Hanameel Street take longer than the same-bed-count flat because of the stairs.

Common reasons we get re-called

Even on the 3% that fail first time, the re-clean is covered free under our 48-hour re-clean guarantee. Patterns we see most often on Royal Victoria Dock jobs:

• Floor-to-ceiling glazing. The inside face is the obvious one, but the lower channel of the patio-door track is where the condensation halo sits. We work the channel by hand and dry it with a microfibre.
• Integrated extractor mesh. Comes out of the canopy, gets degreased in the kitchen sink, dries and goes back. Skipping this on a Hoola or Westgate kitchen is the single most common ping a Foxtons Canary Wharf clerk lodges.
• Engineered-timber floor heel-trails. Dragging a sofa from the south face of the living room without felt sliders leaves grey streaks. We use a manufacturer-safe wood polish, never anything abrasive.
• Balcony tile algae. The north-facing dock-side tiles pick up a green moss along the threshold seal. Soft-bristle brush, no pressure-jet near the silicone bead.
• HIU cupboard dust. The heat-interface unit is in a hallway or utility cupboard and collects fluff that the building manager will spot.

What your inventory clerk will check first

Twelve years of working with Foxtons Canary Wharf, JOHNS&CO Royal Docks, Hamptons, Strawberry Star, Galliard Homes lettings, Madison Brook and BPTW has given us a fair sense of where the clipboard goes first on a Royal Victoria Dock walk. In rough order:

1. Floor-to-ceiling balcony glazing – inside face, frame channels, lower-track condensation halo, rainbow film from sunlight on dock spray
2. Integrated kitchen appliances – oven cavity and door, induction hob trim, extractor mesh, inside the fridge, dishwasher seal and filter
3. The in-flat washer-dryer combo – door seal, drum, lint filter, faint smell
4. Engineered-timber flooring in the living and bedroom areas – heel-trails, scuffs, gloss consistency
5. Bathroom – shower-glass scale, silicone joint condition, behind the WC, extractor vent dust
6. Balcony tiles, threshold seal, outer-frame algae on the dock-side flats
7. Wardrobe interiors and drawer bases – hair, dust, sticky residue from toiletries
8. Light switches, sockets, thermostat, video-entry panel – finger oil shows under the recessed LEDs
9. HIU cupboard, riser cupboard, airing cupboard – dust catchers
10. Skirting hand-line behind the bed and behind the sofa positions

How a booking works

1. You ring 0333 555 2076 or email [email protected] with the address, the block, the bedroom count and the move-out date.
2. We send back a fixed price by return – no callbacks, no “someone will be in touch”.
3. You confirm by reply. We send a booking confirmation and a copy of the 57-point checklist.
4. We arrive on the day, two to four cleaners depending on the property, with our own kit and a vacuum that fits behind integrated units.
5. We email the photo pack to you the same evening. If your inventory clerk or building manager flags anything within 48 hours, we come back free.

Other services and nearby coverage

The ExCeL London footprint sits inside the Royal Victoria ward of Newham, with East Village and Stratford Olympic Park to the north, Royal Albert Dock and the Cyprus DLR catchment to the east, Royal Wharf and Silvertown to the south, and Canning Town to the west. Borough-level cover starts on our Newham end-of-tenancy hub; the sibling neighbourhood worth checking is Royal Wharf end-of-tenancy for the Ballymore and Oxley Holdings waterfront stock immediately south of the Thames Barrier.

Bolt-ons our ExCeL London tenants ask for most often: oven cleaning on the integrated singles in the Hoola and Western Beach kitchens, and window cleaning on the inside face of the floor-to-ceiling glazing across the dock-front blocks. Any clerk-deduction you want to challenge after the clean goes through the Tenancy Deposit Scheme – we email the photo pack to your TDS file the same day if you ask.

Frequently Asked Questions

How much is end-of-tenancy cleaning at ExCeL London?

Studios start at £156, one-bed apartments at £207, two-bed apartments at £243, three-bed apartments and Britannia Village townhouses at £339, and the rare four-bed at £425. Hourly cover is £30 per cleaner per hour with a two-cleaner minimum.

Do you clean inside Hoola, Western Beach and Capital East?

Yes. We are inside the Hoola towers on Tidal Basin Road, the Western Beach Apartments at the dock gateway, the Capital East run on the north side, and the Westgate and Baltic blocks on Western Gateway several times a month. The on-site concierge clears us through the lobby on the day.

Is ExCeL London inside Newham’s selective licensing scheme?

No. The Royal Victoria ward is one of two wards excluded from Newham’s borough-wide selective licensing designation, which started on 1 June 2023 and runs to 31 May 2028. So your dock-front landlord almost certainly does not need a routine selective licence on this address. Mandatory HMO licensing still applies to qualifying multi-occupant lets.

How long does a clean of a Royal Victoria Dock 1-bed take?

Roughly four to five hours with two cleaners on a standard Hoola, Western Beach or Westgate 1-bed. A 2-bed in Capital East or Hoola runs six to seven hours with two, or four to five with three. The Britannia Village townhouses take an extra hour because of the stairs.

Are you safe to use on engineered-timber floors?

Yes. We use a manufacturer-safe wood polish and microfibre on engineered-timber. We never use abrasive pads or acidic descalers on wood. The Royal Victoria Dock spec is engineered-timber in living areas and polished-porcelain in wet rooms, and we treat each accordingly.

Can you clean the floor-to-ceiling glazing properly?

Yes. The inside face is the obvious surface, but the lower channel of the patio-door track is where the condensation halo sits, and the rainbow film from sunlight on dock spray takes patient work with a wood-frame-safe glass cleaner and a microfibre. The outer face on a Hoola or Western Beach high-floor balcony is a separate building-side window-cleaning trade.

What’s the 48-hour re-clean guarantee?

If your inventory clerk or letting agent flags a cleaning issue within 48 hours of the clean, we come back and put it right at no extra cost. It is on every booking we do, every postcode we work.

What’s your first-time pass rate at ExCeL London?

Our company-wide first-time pass rate is 97%. E16 1 sits at or above that average because the team that works the Royal Docks regen patch knows the developer hand-back packs by heart.

Do you have public liability insurance?

Yes. £5m public liability, employer’s liability, and we send a copy of the certificate to managing agents when they ask. The Hoola and Western Beach concierge desks usually want to see it before clearing the booking.

Can I book at short notice?

Same-day or next-day is usually possible, especially Tuesday to Thursday. End-of-month and Friday slots fill earliest, so two or three days’ notice is sensible if you can give it. The big trade-show weeks at the ExCeL itself push lobby access tighter, so an extra day’s heads-up helps when something major is on at the venue.

Do you do letting agent inventories direct?

We work with 300+ letting agents across London, including Foxtons Canary Wharf, Foxtons E16, JOHNS&CO Royal Docks, Hamptons Canary Wharf, Strawberry Star Sales and Lettings, Galliard Homes lettings, Madison Brook and BPTW. Some book us direct on behalf of the tenant; most of the time the tenant books and we copy the agent on the photo pack.

How does parking work around the ExCeL?

Most kerb-side bays on Western Gateway, Tidal Basin Road, Hanameel Street and Royal Victoria Dock Road are Newham Council resident-permit bays. We arrange a visitor permit through the resident or use a paid bay. The 1,800-space ExCeL underground car park is available between events at the published day rate, and the private podium bays inside the Hoola and Western Beach blocks are managed by the building agent on a code-only basis.

How do you handle Thames Water hard-water marks?

E16 sits in Thames Water’s very hard water area, around 293 ppm calcium carbonate. We use a mild scale solution on chrome and glass, never on porous tile or stone, and we hand-buff dry the same day.

Can you reach the ExCeL by public transport?

Yes. Custom House for ExCeL DLR sits at the western entrance, with the Elizabeth line platforms that opened on 24 May 2022; Prince Regent DLR sits at the eastern entrance; and the cable car runs from the dock north quay across the Thames to The O2. The Elizabeth line gets central London inside 16 minutes.

How much have your tenants recovered in deposits?

£1.2m in deposit money recovered for tenants since 2014. We document every clean with photographs and a checklist sign-off so disputes can go to the Tenancy Deposit Scheme with proper evidence.

Can I get my deposit back if my landlord disputes the clean?

If we have done the work to checklist standard and the photo pack confirms it, the dispute usually resolves before it reaches a scheme adjudicator. Shelter’s deposit guide walks through the route if it does escalate.

Ready to book?

Ring 0333 555 2076 or email [email protected]. Tell us the block, the floor and the move-out date. We come back within the hour with a fixed price.