End of tenancy cleaning in and around Green Street

The first thing a Newham inventory clerk does in an upper-floor flat off Green Street is put a torch on the access staircase, because the runner up to a converted attic is where the wear hides and where the check-in report almost always overstated the condition. That is the surface a rushed clean skips, and the one that costs a deposit. So this is what end of tenancy cleaning around Green Street is built for: the person who wrote the report, checklist first, deposit-focused, £30 per hour per cleaner, with a 48-hour re-clean guarantee measured against the check-out itself. Ring 0333 555 2076 for a fixed price.

Last updated June 2026. We cover the whole Green Street footprint, E13 and E7: Plashet Grove, Boleyn Road, Plashet Park Road, Upton Lane, Katherine Road, the parade flats between Queen’s Market and Upton Park station, and the Upton Gardens blocks on the old West Ham ground. This page sits inside the borough directory at End of Tenancy Cleaning Newham.

Why does the clerk look at the staircase first?

Because on the terraces off Green Street the flat you are handing back is usually the top half of a house, reached by a steep timber stair from the front door. That stair carries a runner, often an old wool one with brass rods, and two years of two people going up and down it twice a day wears a visible band along the front of every tread. The check-in report almost certainly called the runner sound. The check-out clerk knows it will not be, so they start there.

Start with the mechanism, because almost nobody does, and it decides the whole thing. When you moved in, a clerk walked the flat and wrote down every surface, usually with photos, usually with the word new against the kitchen and the bathroom, because the place had just been cleaned to a letting standard. At check-out a different clerk walks it again and compares, line by line. Anything materially worse than the check-in entry, past fair wear, comes off your deposit. You are marked against a professional clean, and a mop and a spare Sunday rarely reaches that bar. The staircase is the clearest example of why.

The money is not abstract on this stretch. Average private rent across Newham has been running near £1,910 a month into 2026, and a 2-bed upper split flat on Plashet Grove or Boleyn Road advertises in the £1,750 to £2,050 band, with the Upton Gardens 2-beds past £2,200. Bigger rents mean bigger deposits, and a bigger deposit means a clerk who inspects like it. Any deduction has to be evidenced with photographs against the check-in inventory, which cuts both ways: your evidence counts too.

What 1 May 2026 changed for a Green Street move-out

The Renters’ Rights Act 2025 went live on 1 May 2026. Section 21 no-fault evictions are gone. Every assured shorthold tenancy in England has converted to a rolling periodic tenancy, so the fixed-term contract you signed in 2024 is now a monthly one you can end with two months’ notice at any point in the year.

Here is the part people get wrong. The cleaning side of a move-out did not change at all. Your protected deposit still comes back inside ten days of agreement under Housing Act 2004 s.214, and the check-in benchmark still sets the standard. The deposit maths is exactly what it was the week before.

What changed is timing. Green Street was already high-churn stock, full of family lets, sharer flats and short professional tenancies above the parade. Let tenants leave on a rolling two months instead of a fixed end date and the move-outs get more frequent and less predictable, so the month-end pile-up that already clogs Newham is not going to ease. The dull takeaway pays for itself: book the clean earlier than you used to, because the slot you want on the 30th will be gone if you ring on the 28th.

The cleaning side of a move-out did not change at all.

The Newham licence file, and why the clerk on this stretch reads a tighter brief

Newham runs the largest borough-wide selective licensing scheme in the country, now in an unprecedented third five-year designation that came into force on 1 June 2023 and runs to 31 May 2028. Twenty-two of the twenty-four wards are inside it; the only two excluded are Royal Victoria and Stratford Olympic Park. Green Street West, Green Street East, Boleyn and Plashet are all covered, so almost every address this page names needs a licence to be let legally. A five-year licence costs £750, dropping to £650 for an accredited landlord with an EPC of C or better, and requires a current gas safety record, an EICR and an EPC on file. The council publishes the whole thing on its rented property licensing pages.

What that means for the clean is indirect but real. The licence pack carries a property-condition standard, and while a failed clean does not breach the licence on its own, it lands in the renewal file next to other condition issues. Newham’s licensing team has been more active than most London boroughs since the first scheme in 2013, and the agents on the parade know it. The clerk walking an upper flat on Plashet Grove for a licensed landlord reads from a stricter brief than one doing the same flat in a borough with no scheme, and checks accordingly.

Two Green Street facts sit behind all of this and shape the job. Queen’s Market, the publicly owned street market that moved to its present site off Green Street in 1904, pulls thousands of shoppers a week past the parade, and the coir mat and stair carpet at the foot of a shop-flat access run catch spice-and-fabric dust off that pavement more than any quiet side street would. And the old Boleyn Ground at the Barking Road end, West Ham’s home from 1904 to 2016, is now Upton Gardens, a Barratt London and Galliard scheme of 842 homes around the relocated centre circle and the retained Bobby Moore memorial. Those flats hand back against a developer specification, a wholly different brief on the same road.

The 57 things, and the ten the parade gets failed on

Every Green Street booking runs to a 57-point agent-approved checklist built over a decade of Newham check-outs and tuned to what these clerks flag. It covers the kitchen (oven stripped not wiped, the door glass split so the baked film between the panels comes out, extractor filters soaked, appliances pulled so the gaps behind them are done, every cupboard inside and out), the bathrooms (descale on the shower head, screen runner and tap base, grout scrubbed back, the toilet under the rim and behind the pan), and the bedrooms and reception rooms (wardrobes and drawers, skirtings and picture rails, window boxes hand-wiped, carpets in two directions), room by room, with a torch walk at the end. The full list comes with the job.

Rather than reprint fifty-seven lines, here is the part that matters: the ten things a clerk on this stretch of E13 and E7 looks at first, in the order the clipboard tends to go, because these are what gets a Green Street hand-back failed.

• The staircase runner up to the upper flat: the wear band along the front of every tread, and the stair-edge where tread meets riser. The line we get re-called on most.
• The kitchen extractor canopy interior, wall-vented on the terraces or an integrated mesh at Upton Gardens: amber film, grease residue, filter condition.
• The oven door inner glass, the gap between the panes where grease seeps in and bakes on.
• Hard-water scale on the shower head, screen runner, tap base, kettle and washing-machine drawer.
• Any original cast-iron fireplace surround: hand-dusted under the mantel shelf, never sprayed.
• The picture-rail top edge and the deep skirting along the long hallway in the upper conversions.
• The tiled porch grout on the surviving period frontages off Plashet Grove and Boleyn Road.
• Cupboard interiors, the under-sink one most of all, which usually holds an old scale ring.
• Carpet edges and the strip of floor under the wardrobe nobody moves.
• At Upton Gardens: the engineered-oak heel trail, the inner face of the balcony glazing, and the integrated appliances against the handover photo pack.

None of that is clever. We win these check-outs on the dull, in-the-right-order work, and on photographing each of the ten as we finish it.

What Thames Water hardness does to a hand-back here

The whole E7 and E13 belt sits in Thames Water’s very-hard-water zone. Hardness across this part of London runs around 280 to 300 milligrams of calcium carbonate per litre, among the hardest tap water in any major European city, because the supply comes off chalk and limestone; you can check the figure for a postcode on the Thames Water hardness page. What it means at hand-back is that every chrome shower head, kettle, mixer-tap base, washing-machine drawer and screen runner grows a chalky film inside a fortnight of the last clean.

The clerk checks for it directly. They run a thumbnail down the tap, look at the shower screen edge-on against the light, pull the head in close. Scale set into the chrome is not a wipe-off job, and on the older terraces the fittings are often the landlord’s originals, which rules out the brute-force descalers a new Upton Gardens bathroom would shrug off. We use a measured weak-acid soak with proper dwell time, then hand-buff dry, and keep anything abrasive off the chrome. If your last cleaner only ever hit it with a kitchen spray, the film will not lift however hard they scrubbed.

Grout is the other one, and on a Green Street bathroom it is the line between a pass and a deduction more often than anything to do with carpets. We scrub it rather than wipe it, and where it is past saving after a long let, we photograph the state first, so the clerk cannot bill you for wear that was already grey in the check-in pictures.

Scale that has set into the chrome is not a wipe-off job.

Green Street street by street: the stock changes as you walk it

Green Street is older than most of the roads around it, and forms the historic boundary between East Ham and West Ham, a line you can still read in the postcode split, with E7 to the north and E13 to the south. Walk it from Upton Park station down to the Barking Road and the rental stock changes three or four times, which means three or four different cleaning briefs. One method does not pass all of it.

The terraces off the spine

The connecting roads carry the bulk of the work: Plashet Grove and Boleyn Road, then Plashet Park Road, Upton Lane, Katherine Road and the side runs around them. These are mostly late-1880s and 1890s bay-fronted terraces, two storeys plus an attic, built as single family homes and cut into upper and lower flats from the 1960s on. The upper flat takes the first floor and a converted loft room, reached by that steep front-door stair. Picture rails, ceiling roses, deep skirting and a small cast-iron fireplace in the front bedroom are common, and the tiled porch has survived on many frontages. Long lets here mean years of build-up where nobody cleans between tenants, and the clerks working Plashet and Boleyn know where to point the torch.

Green Street itself and Queen’s Market

The parade is a different archetype. These are period shops with one and two-bed flats above, reached by a timber stair off a side door at street level rather than through the shop. The coir mat at the bottom and the carpet up to the flat door take the worst of the market-day footfall, so on a parade hand-back the access run is the first thing to sort and the last thing a DIY clean thinks of.

Upton Gardens on the old West Ham ground

At the Barking Road end the Upton Gardens scheme puts a wholly different product into the patch: integrated kitchen appliances, engineered-oak flooring, full-height balcony glazing and a concierge. The hand-back brief on these flats compares the appliance interiors, the heel trail on the oak and the inner face of the balcony glass against the developer’s handover photos, so the clean is measured against that pack, not a generic idea of tidy. We treat the oak with a manufacturer-safe polish on a microfibre and nothing harsher.

The transport spine is Upton Park station on Green Street itself, opened in 1877 and running the District and Hammersmith & City lines into the City westbound and out to Barking eastbound, with Plaistow a short walk south. Most side streets sit inside a Newham controlled parking zone in the working-hours window, which matters on the day. If your next flat is one area over, we work the whole borough: ask us for East Ham, Forest Gate, Plaistow or West Ham by name.

Ward and postcode boundaries get messy right here, because Green Street is the old parish line. Not sure whether your address is E7 or E13? Ring 0333 555 2076 with the postcode and we will tell you in about ten seconds.

What it costs, and the sum nobody runs until the deduction lands

Green Street is standard Newham pricing, not a premium postcode, and the number we quote on the phone is the number we invoice.

The 2-bed upper split flat is the most-booked job here, and £243 covers a first-floor-plus-attic flat across one Plashet Grove or Boleyn Road terrace, or a modern 2-bed at Upton Gardens. Carpet shampoo runs £36 a bedroom, £43 for a reception room, or £115 for the whole carpeted area of a 2-bed, with the staircase runner extraction folded into that whole-flat price. Ovens, already inside the standard clean, are £77 single, £110 double and £114 for a 90cm range standalone. Those figures assume a flat in normal lived-in shape; a long tenancy with heavy wear, a pet household or a smoker’s flat costs more, and we say so on the phone, not after.

Run the sum the way the deposit makes you. A 2-bed at £243 to protect a deposit north of £2,000 is not really a decision. Most tenants only do that sum after they have failed the check-out and lost the first round, which is a shame, because the first round is the cheap one to win. Every Green Street booking carries a 48-hour re-clean guarantee: if the clerk flags any cleaning issue inside 48 hours of our visit, we come back and put it right at no charge, provided you tell us inside that window and nobody has moved in. Our pass rate on these jobs sits near a 97% first-time pass rate, and there is a reason the agents on the parade know us: we are on the books of 300+ letting agents across London, and over the years that work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions.

Three jobs get muddled here, and it is worth booking the right one.

Check-in inventory report

The document the clerk writes on day one describing every surface, with photos. It is the benchmark your check-out is judged against, which is why we clean to it and not to a general idea of clean.

End of tenancy clean

Built to pass that inventory and get a deposit back, flat empty, against the letting-agent standard, with the 48-hour guarantee on it at £30 per cleaner per hour.

Deep clean

A reset of a home you are keeping, lived-in, with no formal standard to hit and no inventory framing. Similar coverage, no agent guarantee.

Regular domestic clean

Ongoing weekly or fortnightly maintenance, a surface clean on rotation, from £22 an hour on a retainer.

A Plashet Grove job from February

“We were ending a two-year let on a 2-bed upper flat about halfway down Plashet Grove towards Boleyn Road, first floor and the converted attic above, both of us commuting into town every day. The access stair had an old wool runner with brass rods and the front edge of every tread had gone visibly worn, two of us up and down it twice a day plus the Christmas tree drag two years running. The check-in report had it down as sound. Monster sent two cleaners on a Tuesday morning, pre-soaked the worn band and ran a hot-water extractor along the stair-edge of every tread, three passes either side of the middle, and it came back close to where it started. The clerk walked it the next day and signed off with no cleaning deduction. Full £1,950 deposit back that Friday.”
Maya and Joe, ex-tenants, Plashet Grove E7, February 2026

That is a fair example of the pattern on the terraces: a couple’s two-year let, an access staircase the check-in report flattered, and an agent who checks. What turned it was not the scrubbing alone but the dated photo set that went out with the invoice, the part a DIY hand-back almost never has when the clerk pushes back.

Booking it, keys and the parade

Booking is quick. Ring 0333 555 2076 or email [email protected] with the address, the floor, the bedroom count and whether it is a parade shop-flat or an Upton Gardens block, plus the move-out date. We quote a fixed price, usually inside the hour in office hours. Book us in the day before check-out where you can, and for an end-of-month slot allow a week or so, because Newham bunches its move-outs hard at month-end. The flat wants to be empty when we arrive. At the end you get a written report by email the same evening, every room photographed, which is your evidence if the check-out tries to deduct.

One honest note on access. Most Green Street clients drop a key with the letting agent on the parade or leave one in a key safe, and the Upton Gardens flats have a concierge, so tell us the arrangement when you book. Kerb-side bays off Green Street are mostly Newham resident-permit bays in the controlled-hours window; we sort a visitor permit through the resident or pay the daily rate, and Upton Gardens runs its own private permit system through the freeholder.

Questions we get asked

How much is end of tenancy cleaning on Green Street?

Studios start at £156, most common in the period shop-flats above the parade; one-bed flats at £207; two-bed upper split flats at £243, the most-booked job on Plashet Grove and Boleyn Road; three-bed family terraces at £339; and four-beds at £425. Green Street is standard Newham pricing, not a premium postcode. Carpet shampoo and double-oven add-ons are priced separately at the booking call, and the price we quote on the phone is fixed.

How long does the clean take on a 2-bed upper split flat off Green Street?

Five to seven hours with two cleaners. The access-staircase runner extraction adds about an hour on a couple’s two-year let because of the wear band on the treads. A three-bed family terrace at the Plashet Park Road end runs six to eight hours with two or three cleaners. We work to the checklist, not to the clock.

Do you guarantee the deposit back?

We cannot guarantee the deposit, because the inventory covers plenty we do not touch, like paint, fair wear and the landlord’s furniture. What we guarantee is the cleaning side. If the clerk flags any cleaning issue within 48 hours of our visit, we come back and put it right at no charge, and 97% of our jobs pass the inventory first time.

Is Green Street inside the Newham selective licensing scheme?

Yes. Green Street West, Green Street East, Boleyn and Plashet are all inside the borough-wide selective licensing designation, which runs from 1 June 2023 to 31 May 2028. Twenty-two of Newham’s twenty-four wards are covered; the only two left out are Royal Victoria and Stratford Olympic Park. A licence needs a current gas safety record, an EICR and an EPC on file, and Newham’s is the third five-year scheme in a row.

What about the staircase runner up to the upper flat?

It is the most under-cleaned surface on a Green Street upper split flat. The front edge of every tread carries the wear from years of double-occupant use, and a vacuum will not lift it. We use a hot-water extractor head with three passes either side of the central wear-line and a pre-treatment soak on the worn band. If your check-in report called the runner sound, expect the clerk to look there first.

Do you clean the flats at Upton Gardens on the old Boleyn Ground?

Yes. The Barratt London and Galliard scheme, 842 homes across 18 buildings around the relocated centre circle and the Bobby Moore memorial, is on our regular list. The hand-back brief on these flats compares the integrated appliance interiors, the engineered-oak heel trail and the inner face of the balcony glazing against the developer’s handover photos, so we clean to that pack. The oak gets a manufacturer-safe polish on a microfibre, nothing abrasive.

What about hard-water scale on the chrome fittings?

Thames Water hardness across E7 and E13 runs around 280 to 300 milligrams of calcium carbonate per litre, so shower heads, screen runners, mixer taps and kettle elements all scale up fast. We use a measured weak-acid soak with proper dwell time, then a hand-buff dry, and we keep anything abrasive off the chrome. On the older terraces the fittings are often the landlord’s originals, which need the careful approach rather than a harsh descaler.

Are you insured?

Yes. Public liability cover is in place at £5m, with employer’s liability on top. We are Monster Cleaning Ltd, Companies House number 9919639, trading since 2014, and the certificate goes to managing agents on request.

Are you safe on original timber windows and period plaster?

Yes. We hand-wipe the original timber window boxes rather than spraying glass cleaner straight in, because the old glazing putty can lift under spray pressure, and we do not pressure-wash lime plaster. If you have a fully restored single-family terrace at the Plashet Park Road end with features to protect, tell us at the booking stage and we send a team that has done period work before.

Do you work with letting agents on the parade directly?

Yes. We are on the books of 300+ letting agents across London, and around Green Street that includes the corporate desks and the long-standing independents working the Plashet and Boleyn instructions. Some book us direct on behalf of the tenant; more often the tenant books and we copy the agent on the photo pack.

How does parking work on Plashet Grove and the side roads?

Most kerb-side bays off Green Street are Newham resident-permit bays in the controlled-hours window. We arrange a visitor permit through the resident or pay the daily rate, and the Plashet Park Road and Upton Lane ends are a little looser at midday. The Upton Gardens estate has its own private permit system run by the freeholder, so tell us which of those applies when you book.

How much have your tenants recovered in deposits?

£1.2m in deposit money recovered for tenants since 2014. We document every clean with timestamped photos and a checklist sign-off, so if it goes to the deposit scheme there is proper evidence on file. Shelter’s tenancy deposit guide walks through the route from notice to repayment.