If you have lived in a St George flat at London Dock, you know the concierge desk is where the deposit decision gets made, and the clerk has a tablet full of dated photos from the day you moved in. That is the whole game here. We are Monster Cleaning Ltd, we have cleaned hand-back flats across this Wapping development and the wider E1W since 2014, and the rest of this page is how we hand a flat back so the photo set matches the one taken when it was new.
Last updated April 2026. Pricing, the 57-point agent-approved checklist and the 48-hour re-clean terms below apply to London Dock and the Wapping riverside in E1W; the legal references point to current gov.uk and legislation.gov.uk pages.
We clean end-of-tenancy flats at London Dock from £207 a one-bed and £243 a two-bed, worked against a 57-point agent-approved checklist with a 48-hour re-clean guarantee on every job. That is the short answer; the detail below is where the deposit is won.
Why London Dock deposits get money taken off them
London Dock is new, and it sits on a famous old footprint. St George, the central-London arm of Berkeley, has been building it out on the site of the former News International print works at Wapping, the plant the papers called Fortress Wapping, between The Highway and Wapping High Street. Gauging Square, Pennington Circus and the new public squares with their water features sit at the centre of it. There is no period housing stock here at all. No split houses, no picture rails, no original boards, none of the old warehouse conversions you get a few streets away. What you have instead is high-spec St George apartments, studios up to penthouses, in concierge mansion-style blocks, with floor-to-ceiling glazing, balconies and winter gardens, integrated appliances, engineered timber and stone-tiled wet rooms, and a residents’ gym and pool. That stock decides what a check-out clean is about here, and it is rarely the thing the tenant scrubbed hardest for.
The money comes off for glass, gloss and the parts a hoover skips, not for the things people fret over. The agent’s clerk arrives with the check-in pack shot when the flat was new or freshly turned between tenancies, and walks it photographing as they go. The bar is high because the starting point looked like the show apartment. There is no tired-flat allowance in a London Dock block.
The marks that take money off a London Dock deposit are predictable. A hard-water bloom and finger marks on the floor-to-ceiling glazing and the winter-garden doors. A wet-room screen dried spotty by the hard Thames Water supply. Handle-less high-gloss kitchen units left with a greasy haze near the hob. Integrated appliances cleaned on the front but not inside. Engineered timber or stone flooring left dull or with a dried cleaning-product film. And white-painted hallway walls and skirting scuffed in a way the concierge handover treats as chargeable rather than fair wear. The carpet, where there is any, is usually the least of it.
The Renters’ Rights Act 2025 and your deposit
Cleaning is one of the few deductions a landlord can still make cleanly, so it pays to know the rules before the fob goes back to the desk. Your deposit sits in a government-backed scheme. A landlord cannot bill you for fair wear and tear, and cannot ask the flat to come back cleaner than the check-in pack recorded, but they can charge to bring it back to that documented standard, and on a near-new St George flat the gap between fair wear and a chargeable clean is narrow because the move-in photos showed so little to begin with. The Renters’ Rights Act 2025 changed how tenancies end and how deposits are handled, and the current detail is kept on gov.uk. A dispute is raised through whichever scheme holds the money, the Tenancy Deposit Scheme or mydeposits, with the clerk’s photo report as the evidence on both sides. Shelter has plain-English guidance on what counts as a fair deduction if you want to read it before challenging anything. Put plainly: match the move-in photos and there is nothing to argue about.
Tower Hamlets and the Wapping letting market
London Dock sits in the London Borough of Tower Hamlets, postcode E1W, and the council is at towerhamlets.gov.uk. For a hand-back the council matters less than the agents do. Lettings across the development run largely through JLL, Savills and Johns & Co, the Wapping and Docklands agency with the London Dock book, and their clerks know exactly what a new St George flat should look like because they let them new. The standard is set against show-flat condition, not a worn flat where a little marking gets forgiven. Nationally we are trusted by 300+ letting agents, and the report format barely changes block to block; at London Dock the glazing and the wet-room screen are what the camera lingers on. St Katharine Docks and Tobacco Dock sit right alongside, the Tobacco Dock events venue brings a lot of through-traffic, and the same new-build check-out standard runs across that whole Wapping stretch.
Hard water on new fittings in Wapping
The water here is hard. It comes from Thames Water, and on a development this young the scale story is different from an old flat. The chrome, the screen and the taps are recent, four years old at most, so nothing has pitted yet, but the supply still dries as a dull bloom on shower glass, mixer taps and the inside of a kettle within months. On a wall of glazing facing a Wapping square, that bloom is what a clerk’s camera catches when a phone torch is raked low across the pane at the desk handover, worst as the low evening sun comes off the basin, which on these west-facing flats is most evenings. We take the screen and the glazing back with a proper scale remover and a bladed finish rather than a going-over with a cloth, because a cloth only spreads the haze and it returns the next day. The kettle and the shower head get descaled too, since clerks lift the kettle lid and run the shower more often than people expect.
Monster came on a Saturday, the day before our concierge check-out at London Dock. We are a couple over from abroad on a corporate posting, both working long hours, and we had a two-bed on the Gauging Square side for the full twelve months. The flat honestly looked done to us. We had given it a whole evening and gone over the floor-to-ceiling glass in the living room and both bedrooms, and the fixed screen in the stone-tiled wet room, more than once. It still dried with this faint cloudy bloom and little hard-water spots you only caught when the clerk raked a phone torch low across it at the desk and held it next to the photo from our move-in day, and with the evening sun off the square behind it, it was worse. We were genuinely worried about the deposit. Two cleaners did the glass, the screen and the rest of the flat in one morning. The screen came back clear with no spotting when the torch hit it, and the concierge handover went through with nothing held. Johns & Co signed it off and the money was back the following Wednesday. — Marco & Yuki, ex-tenants, London Dock E1W
London Dock streets we cover and what the clerk flags there
We cover the whole development and the streets and blocks around it:
- The mansion-style blocks around Gauging Square, the central square with the water feature.
- The blocks off Pennington Circus and the new public squares between The Highway and Wapping High Street.
- The flats backing onto the former Fortress Wapping print-works footprint, where the newer phases sit.
- Anything walkable from Wapping Overground on the East London line, and from Tower Hill and Shadwell on the DLR.
- The apartments toward St Katharine Docks and the Tobacco Dock events venue.
- The streets down toward the Wapping High Street riverside and the historic pubs, the Town of Ramsgate and the Prospect of Whitby.
The streets matter because the clerks here flag the same things by property type, and a London Dock flat is a known quantity to them. In the Gauging Square and Pennington Circus blocks the inventory clerks spend most of their time on the floor-to-ceiling glazing and the winter-garden doors, because those west-facing rooms catch the low evening sun off the square and any hard-water bloom shows the moment a torch is raked across it next to the move-in photo. In the flats with a stone-tiled wet room rather than a tray-and-door shower, the fixed glass screen is the slow point, because the whole panel stands in the spray and spots faster than a small enclosure. Across all of them the handle-less gloss kitchen units get opened and checked on top and inside for grease film, the integrated fridge, freezer and dishwasher get opened rather than judged from the front, and the white hallway walls and skirting get gone over for scuffs the handover bills as chargeable. The engineered timber and stone thresholds get checked for a dried cleaning-product haze, which on these floors reads as badly as dirt. None of that is a surprise once you have seen one done; people lose money by not knowing the glass, the screen and the floor finish are where the camera goes first.
What’s included in a London Dock end of tenancy clean
End of tenancy is the hand-back clean, the one measured against the check-in pack and signed off at the concierge desk. It is not a deep clean for a flat you are staying in, and it is not a weekly tidy. Everything is done against a 57-point agent-approved checklist, the same list the clerk is effectively working from. Here is how it breaks down in a typical London Dock flat.
Kitchen
The kitchens here are modern and high-gloss with handle-less integrated units, so the work is mostly the haze and the parts behind doors. We degrease the hob and the splashback, clean the extractor and pull its filter out rather than wipe it through the cover, and take the oven back inside, racks, trays and the door glass split and cleaned between the panes. The integrated fridge, freezer and dishwasher are cleaned inside and out, seals included, never only fronted up. Gloss units and the push-catch edges are degreased and buffed so they do not dry streaky, on top and inside. Sink and mixer descaled, splashes off the cabinets, the engineered or stone floor done last so a film does not dry on it.
Bathrooms and wet rooms
This is where the hard water shows and where most London Dock check-outs are won or lost. The fixed wet-room screen has the scale taken off both faces and a bladed finish so it stays clear when the torch hits it, looked at dry rather than wet. Taps, the shower arm, valve and waste come up bright, tiles washed and grout brushed, any mould spotting dealt with, the mirror and glass shelves left smear-free because a smear shows under bathroom downlights at once. The toilet is done inside, behind and at the scale line under the water. A second bathroom or en-suite gets exactly the same treatment as the main one. A two-bed in one of these blocks usually has two screens to bring back clear, not one, and a stone-tiled wet room shows water-spotting faster than a tray-and-door shower because the whole glass panel stands in the spray.
Bedrooms and living areas
The glazing is the headline job in these rooms. Floor-to-ceiling windows, the winter-garden glazing and the balcony doors are cleaned inside, frames and runners wiped, the glass finished so there is no bloom under the downlights or when a torch is raked across it. Built-in wardrobes are cleared and wiped inside and out, including the tops. Engineered timber or stone flooring is cleaned with the right product and buffed so it does not dry dull or filmed, because a cleaning-product haze on these floors reads as badly to a clerk as dirt does. Skirting, doors and frames are wiped, scuffs lifted off the white paint where they come away without taking the matt finish with them. Carpet where fitted, which is rare in these flats, is vacuumed including the strip where furniture stood; carpet shampoo is an add-on if the check-in pack asks for it.
Throughout
Hallways and the white-painted walls that scuff so easily in these blocks, light switches, sockets, skirting, internal glass, and the winter-garden floor and railing because clerks do step out and check it against the square. Stone thresholds and the strip of floor where furniture stood. Spot-cleaning of wall marks where they lift cleanly. One thing we will not do is promise to scrub a scuff out of soft new paint when the only honest result is a shiny patch that photographs worse than the mark. We will say straight when something is a landlord paint job rather than a clean. The aim is simple. The flat should match the check-in photos, which in a London Dock block means close to new.
What a London Dock end of tenancy clean costs
Prices are fixed by flat size, not invented per job, and they match the figures in the schema on this page. There is no survey and no call-out fee. Studios start at £156. One-beds are £207. Two-beds £243. Three-beds £339. Four-beds £425. If you only want certain rooms rather than a full check-out, it is £30 an hour per cleaner. Carpet shampoo is an add-on only where the check-in pack asks for it, at £36 a bedroom, £43 a living room, or £115 for whole-flat carpet on a two-bed, though carpet is uncommon in these flats. A single integrated oven is built into the price already; a double oven is £110 and a 90cm range cooker is £114. Most London Dock flats are studios, one-beds and two-beds with engineered or stone floors and a lot of glass, so the usual booking is the £207 or £243 line with no carpet add-on at all. Across the work we have done we have put more than £1.2m of deposits back in tenants’ hands, and we hold a 97% first-time pass rate against check-out reports, which is the number that actually matters to you. Trustpilot has us at 3.1/5 over 128 reviews, and we would rather show you the real figure than a rounded-up one.
End of tenancy, deep clean or regular clean
People mix these three up, and here the difference matters because only one is measured against a report.
| Type | What it is for | Inspected? |
|---|---|---|
| End of tenancy | The hand-back clean when you move out, to get the deposit back | Yes — against the check-in pack at the concierge desk |
| Deep clean | The same depth of work for a flat you are staying in | No clerk, no report |
| Regular clean | Week-to-week or fortnightly upkeep | No |
This page is about the first one. If you are staying put and just want the flat reset, say so when you call and we will quote the deep clean instead, which is the same team and the same kit without the 48-hour re-clean guarantee, because there is no clerk to satisfy.
How booking works
- Call 0333 555 2076 or email [email protected] with the London Dock postcode, how many bedrooms, and your check-out date.
- We give you a fixed price on that call from the list above. No survey visit is needed for a standard flat here.
- We book the team for a slot before your concierge check-out, ideally the day before, like Marco and Yuki did, so anything flagged can still be sorted.
- Two cleaners turn up with everything, including the scale remover, blades and the right product for engineered and stone floors. You supply nothing.
- If the clerk pulls up something that was on our list, the 48-hour re-clean guarantee means we come back within three days and put it right at no extra cost.
Book it once you have a move-out date. London Dock check-out slots cluster at month-end, and the days before a concierge handover fill first.
Related cleaning services and nearby areas
If only the oven is the worry, we also do a standalone oven cleaning visit, and where the check-in pack specifies carpets there is a separate carpet cleaning service. With a wall of glazing facing a Wapping square, the window cleaning team is worth knowing about if you want the outside done while you are still in the flat, and there is a hard floor cleaning option for the engineered timber and stone these flats are laid with. This page sits under our wider end of tenancy cleaning across Tower Hamlets coverage, and we run the same checklist for the riverside flats nearby at end of tenancy cleaning in Wapping.
Frequently Asked Questions
How much is an end of tenancy clean for a London Dock flat?
A studio is £156, a one-bed £207, a two-bed £243, a three-bed £339 and a four-bed £425. Most London Dock flats fall in the £207 to £243 range. Hourly work is £30 per cleaner if you only need certain rooms.
Why does the glazing matter so much in a London Dock flat?
These St George flats have floor-to-ceiling glazing and winter gardens, and the check-in pack was shot when the flat was effectively new. Hard Thames Water dries as a bloom on the glass and the wet-room screen, and it is the first thing a clerk’s torch finds against the move-in photo. It is the most common reason a hand-back here stalls.
Do you guarantee the clean against the concierge check-out?
Yes. We work to a 57-point agent-approved checklist and back it with a 48-hour re-clean guarantee. If the clerk flags something on our list, we return within three days and fix it free.
What is your first-time pass rate?
97%. Across the end of tenancy work we have done since 2014 we have recovered more than £1.2m in deposits for tenants, working with 300+ letting agents.
Do you clean the winter garden and balcony as well?
Yes. The winter-garden glazing, the balcony floor and the railing are part of the clean, and clerks step out and check it against the square, so it gets done along with the windows and the runners.
How do you clean the engineered timber and stone floors without leaving a film?
With the right product for the floor, not a general cleaner, then buffed and checked dry near the glass where the light catches it. A cleaning-product haze on these floors reads as badly to a clerk as dirt, so it is part of the 57-point checklist here.
Which letting agents do you work with around London Dock?
Lettings here run largely through JLL, Savills and Johns & Co. We clean to the new-build standard their clerks inspect against, and nationally we are trusted by 300+ letting agents.
Can you come the day before my concierge check-out?
That is the timing we recommend. Booking the clean the day before the concierge handover means if the clerk flags anything, the 48-hour re-clean guarantee still has time to put it right before the deposit decision.
Is the oven included or is it extra?
A standard integrated oven is included in the flat price. Only a double oven at £110 or a separate 90cm range cooker at £114 is charged on top.
Do I need to supply cleaning products or equipment?
No. Two cleaners arrive with everything, including the scale remover and blades for the glazing and screen and the right product for engineered and stone floors. You provide nothing.
How long does a two-bed London Dock flat take?
Most two-beds are a morning with two cleaners, like Marco and Yuki’s. The glazing and the wet-room screen are the slow part; the rest moves quickly because these flats are modern and largely hard-floored.
Can my landlord keep my deposit for cleaning?
Only for genuine cleaning beyond fair wear, and the deposit must be in a scheme like the Tenancy Deposit Scheme or mydeposits. A professional check-out clean with our 48-hour guarantee is the part you can put beyond dispute. Shelter has guidance if it goes to adjudication.
Do you cover the rest of Wapping and the docks?
Yes. We work the blocks around Gauging Square and Pennington Circus at London Dock, the flats toward St Katharine Docks and Tobacco Dock, and the wider Wapping riverside down toward the Town of Ramsgate and the Prospect of Whitby.
How do I actually book it?
Call 0333 555 2076 or email [email protected] with the postcode, the number of bedrooms and your check-out date. We quote off the flat list, book the day, and send two cleaners with all the kit.