Royal Arsenal end of tenancy cleaning, sorted

How do you get the full deposit back on a Royal Arsenal flat when the concierge handover inspection is stricter than anything you cleaned to while you lived there? You do not gamble the second clean on a cloth and hope. We are Monster Cleaning Ltd, we have done end-of-tenancy work across Royal Arsenal Riverside and the wider SE18 since 2014, and the rest of this page is exactly how we hand a Berkeley flat back so the clerk has nothing to write down.

Last updated April 2026. Pricing, the checklist and the re-clean terms below apply to Royal Arsenal Riverside, No.1 Street, Tom Cribb Road and the towers along the Thames at Woolwich; the legal references point to current gov.uk and legislation.gov.uk pages.

We clean end-of-tenancy flats at Royal Arsenal from £207 for a one-bed and £243 for a two-bed, worked against a 57-point agent-approved checklist with a 48-hour re-clean guarantee. That is the short answer. Everything under it is the detail, because in a concierge tower the detail is the whole job.

Why Royal Arsenal deposits get deducted

Royal Arsenal Riverside is a new place built inside an old one. Berkeley Homes has been regenerating the historic Royal Arsenal, the former munitions works on the Thames at Woolwich, for two decades: a run of listed Georgian and Victorian buildings, the Grade I Royal Brass Foundry and Building 11 among them, standing next to new towers of studios, one-beds and two-beds. A few flats are loft-style conversions inside the old Arsenal buildings. Most are modern apartments behind a concierge desk, with floor-to-ceiling glazing, balconies, integrated appliances, a communal gym and podium gardens. That stock decides what a check-out clean is actually about here, and it is not what most tenants scrub for.

The deductions on a flat like this rarely come from the things people worry about. They come from glass, gloss and the parts a vacuum skips. The agent’s clerk arrives with the inventory written when the flat was new or freshly turned around between tenancies, and walks it with a torch. The bar is high because the starting point was high. There is no tired old flat allowance here, no period quirk a clerk expects to forgive.

Five things take money off a Royal Arsenal deposit, in roughly the order we see them: water film and finger marks on the floor-to-ceiling windows and the balcony doors; a walk-in shower screen dried cloudy by the hard Thames Water supply; high-gloss kitchen units left with a greasy haze near the hob; integrated appliances cleaned on the front but not inside; and scuffed white-painted hallway walls and skirting that the concierge handover inspection treats as chargeable, not fair wear.

The Renters’ Rights Act 2025 and your deposit

Cleaning is one of the few deductions a landlord can still make cleanly, so it is worth knowing the rules before you hand the keys to the concierge. Your deposit sits in a government-backed scheme. A landlord cannot bill you for fair wear and tear, and cannot demand the flat be cleaner than the inventory recorded, but they can charge to bring it back to that documented standard, and on a near-new Berkeley flat the gap between fair wear and a chargeable clean is narrow because the move-in report had so little to flag. The Renters’ Rights Act 2025 tightened how tenancies end and how deposits are handled, and the up-to-date detail sits on gov.uk. If there is a dispute you raise it through the scheme holding the money, the Tenancy Deposit Scheme or mydeposits, with the clerk report as the evidence on both sides. Shelter has plain-English guidance on what counts as a fair deduction if you want to read it before challenging anything.

Royal Greenwich and the local letting market

Royal Arsenal Riverside sits in the Royal Borough of Greenwich, postcode SE18, and the council is at royalgreenwich.gov.uk. The council matters less for a hand-back than the agents do. The lettings across the development run largely through JLL, Savills and Peter James, and we have cleaned to check-out reports written by clerks acting for all three. Their clerks know exactly what a new Berkeley tower flat should look like, because they let them new, so the standard is set against showroom condition rather than a worn flat where a bit of marking is normal. Nationally we are trusted by 300+ letting agents, and the report format is recognisable wherever the flat is; at Royal Arsenal the glazing and the screen are simply read first.

Hard water on new fittings at the Arsenal

The water here is hard. It comes from Thames Water, and on a riverside development this young the scale story is a little different from an old flat. The chrome, the screens and the taps are new, so nothing has pitted yet, but the supply still dries as a dull film on shower glass, mixer taps and the inside of a kettle within months of moving in. On a wall of glazing facing the river, that film is the first thing a clerk’s torch finds, and the worst time to see it is mid-afternoon when the low sun comes round off the Thames, which is usually the moment the clerk is standing in the living room. We treat the screens and the glazing with a proper scale remover and a squeegee finish rather than a wipe-and-hope, because a wipe is exactly what leaves the spotting. A microfibre cloth on its own just moves the haze around. The kettle and the shower head get descaled too, because clerks lift the kettle lid and run the shower more often than people expect.

Monster came on a Tuesday, the day before our concierge handover inspection at Royal Arsenal. We are a couple, both working, and we had been in a two-bed in one of the Berkeley towers for twelve months. The flat looked spotless to us. We had given it a full weekend and gone over the floor-to-ceiling glass in the living room and both bedrooms twice, plus the big walk-in shower screen in the en-suite. It still dried with this cloudy water-spot film you only caught when the afternoon sun came round off the river, which is exactly when the clerk does the walk-through. We were genuinely panicking about the deposit. Two cleaners did the glass, the screen and the rest of the flat in a morning. The screen came up properly clear, no bloom when the light hit it, and the windows had no film at the concierge handover. Savills signed it off with nothing held back and the full deposit landed eight days later. — Priya & Daniel, ex-tenants, Royal Arsenal SE18

Coverage across Royal Arsenal and SE18

We cover the whole development and the streets around it. No.1 Street and the listed Arsenal buildings near the Royal Brass Foundry and Building 11. The towers running down toward Royal Arsenal Pier, where the Uber Boat by Thames Clipper goes fast to Canary Wharf and central London. The flats near the Dial Arch pub and Woolwich Works, the cultural quarter in the old Arsenal sheds. Anything walkable from Woolwich on the Elizabeth line, which opened in 2022 and put Canary Wharf and Bond Street minutes away, plus Woolwich DLR and the Woolwich Ferry. The newer phases along Tom Cribb Road and Plumstead Road, and the wider SE18 patch toward General Gordon Square. If you are just outside the development on the Woolwich side we will quote that too.

What’s included in a Royal Arsenal end-of-tenancy clean

End of tenancy is the hand-back clean, the one measured against an inventory and signed off at the concierge handover. It is not a deep clean you book to keep living somewhere, and it is not a regular tidy. It is the clean that gets the deposit back. One team, one visit, worked top to bottom against the 57-point agent-approved checklist. Here is what the visit covers in a typical Berkeley flat here.

• Floor-to-ceiling glazing: Living-room and bedroom glass cleaned inside, the water film taken off with a squeegee finish so there is no bloom under the downlights or the afternoon sun.
• Balcony doors and runners: Glass both sides where reachable, the sliding track and the bottom channel cleared of grit, the door seal wiped.
• Balcony itself: Floor swept and washed, the railing and the glass balustrade cleaned, because clerks step out onto it and check the view glass.
• Walk-in shower screen: Scale taken off both faces with a proper descaler, runners and seals done, the screen left clear when the light hits it, not cloudy.
• Shower fittings and tiling: Head, arm, valve and waste descaled and brought bright, wall tiles washed, grout brushed, any mould spotting addressed.
• Bath and basin: Scrubbed, scale lifted off taps and the overflow, the sealant line cleaned rather than skimmed.
• En-suite, second bathroom: Treated exactly the same as the main one; a two-bed tower flat here usually has two screens to bring back clear, not one.
• Toilets: Pan, rim, cistern, hinges and the floor around the base, the scale ring under the waterline taken off.
• Mirrors and glass shelves: Cleaned streak-free and checked dry, because a smear shows under bathroom downlights immediately.
• High-gloss kitchen units: Doors, handles, plinths and the tops of wall units degreased and buffed so they do not dry streaky, inside and out.
• Hob and splashback: Induction or ceramic top degreased and polished, the glass or stone splashback cleared of the greasy haze near the pan.
• Extractor: Canopy wiped, the filter pulled out and degreased rather than wiped in place behind the cover.
• Oven: Taken back inside, racks and trays soaked off, the door glass split and cleaned between the panes, the cavity roof degreased.
• Integrated fridge and freezer: Cleaned inside and out, shelves and seals washed, defrosted if left switched off, the housing wiped.
• Integrated dishwasher: Filter, spray arms and the door edge cleaned, the seal wiped where it grows grime.
• Washer or washer-dryer: Drum wiped, the detergent drawer pulled and scrubbed, the rubber door seal cleaned where it goes black.
• Sink and mixer tap: Bowl, drainer and waste cleaned, scale taken off the tap body and the spout aerator with a proper descaler.
• Built-in wardrobes and storage: Emptied, wiped inside, rails and shelves done, the tops cleared, the utility cupboard slats cleaned.
• White-painted walls and skirting: Spot-cleaned for marks and furniture rub, scuffs lifted where they come off without taking the matt paint with them.
• Doors and frames: Both faces, the top edge, handles and the finger marks around the plate, hinges wiped.
• Skirting and the strip behind furniture: Wiped the whole flat, including the run where a wardrobe or sofa stood, because the inventory photographs the empty room.
• Light fittings, switches and sockets: Downlights and pendants dusted, switch and socket plates wiped, cobwebs off the ceiling line and corners.
• Radiators and heating: Tops, fronts and the back face where a brush reaches, the dust shadow on the wall above wiped off.
• Window reveals and sills: Washed, the dust trap behind any blind cleared, condensation marks taken off.
• Hard floors throughout: Engineered or tiled floors washed into the edges and corners, not just the open middle.
• Carpeted bedrooms where fitted: Vacuumed thoroughly including under where furniture stood; carpet shampoo is an add-on if the inventory asks for it.
• Final detail pass: The whole flat walked again against the checklist, glass and mirrors smear-checked dry, bins washed, the place left smelling clean rather than chemical.

Carpet shampoo is an add-on where the inventory expects it, £36 a bedroom, £43 a living room, or £115 for a whole two-bed done together. A single integrated oven is included in the prices below; a double is £110 and a 90cm range £114.

Common reasons we get re-called

Re-cleans are rare and the 48-hour guarantee covers them, but it is worth knowing the patterns, because in a glass-and-gloss tower they are the same few every time.

• The shower screen blooming back: scale that was scrubbed but not fully neutralised dries cloudy again within a day. We double-pass screens on every Royal Arsenal job and check them dry, not wet.
• Glass film in the afternoon: windows that looked clear at 9am show a haze when the low sun comes round off the river. We finish the glazing with a squeegee and re-check it against the light, not in flat morning shade.
• Tap aerators and the kettle: the visible tap looks clean but the spout aerator still runs scaled water, and clerks here check it. It gets unscrewed and descaled as standard now.
• Integrated appliance interiors: the fridge front is wiped and the door shelves and seal behind it get missed. The clerk opens every integrated unit, so they all get done inside.
• White hallway paint: a scuff buffed too hard leaves a shiny patch that photographs worse than the mark. We lift what lifts cleanly and tell you straight when something is a landlord paint job, not a clean.

What an end-of-tenancy clean costs at Royal Arsenal

Prices are fixed by flat size, not invented per job, and they match the figures in the schema on this page.

No survey. No call-out fee.

• Studio flat: £156
• One-bed flat: £207
• Two-bed flat: £243
• Three-bed: £339
• Four-bed: £425
• Hourly rate, if you only want specific rooms rather than a full check-out: £30 per cleaner.

That is the clean, the team, the products and the 48-hour re-clean guarantee. The only extras are carpet shampoo and the larger ovens, listed above. No call-out fee, no parking charge, no VAT surprise. Most Royal Arsenal flats are studios, one-beds and two-beds with hard floors and a lot of glass, so the common booking is the £207 or £243 line with no carpet add-on at all; Priya and Daniel’s two-bed was the standard £243. Across the work we have done we have put more than £1.2m of deposits back in tenants’ hands, and we hold a 97% first-time pass rate against check-out reports, which is the number that actually matters to you. Trustpilot has us at 3.1/5 over 128 reviews, and we would rather show you the real figure than a rounded-up one.

What your inventory clerk will actually check

If you want to know where the money is, watch where the clerk goes first. In a Royal Arsenal flat the order barely changes.

1. The floor-to-ceiling glass and balcony doors, with the move-in report and a torch, looking for film and finger marks under the downlights.
2. The walk-in shower screen, both faces, for scale and cloudiness, looked at dry.
3. Inside the integrated appliances: oven, fridge, freezer, dishwasher, washer drawer and seals.
4. The high-gloss kitchen units, on top and inside, for grease haze near the hob.
5. Taps, the spout aerators and the toilet scale line under the water.
6. White-painted hallway walls, skirting and door frames for scuffs and rub marks.
7. The balcony floor, railing and glass balustrade, and the window runners and reveals.
8. Hard floors into the corners and the strip where furniture stood.

Our 57-point agent-approved checklist is built backwards from exactly that walk, which is why our first-time pass rate sits where it does.

How booking works

1. Call 0333 555 2076 or email [email protected] with the Royal Arsenal postcode and how many bedrooms.
2. We give you a fixed price on that call, from the list above. No survey visit needed for a standard tower flat.
3. We book the team for a slot before your concierge handover inspection, ideally the day before, like Priya and Daniel did.
4. Two cleaners turn up with everything, including the scale remover and squeegees the glass and screen need. You supply nothing.
5. If the clerk flags anything that was on our list, we come back within 48 hours and put it right, free.

It is worth booking once you have a move-out date. Royal Arsenal check-out slots cluster at month-end and the days before a concierge handover fill first.

Related cleaning services and nearby areas

If only the oven is the worry, we also do a standalone oven cleaning visit, and where the inventory specifies carpets there is a separate carpet cleaning service. With a wall of glazing facing the Thames, the window cleaning team is worth knowing about if you want the outside done while you are still in the flat. This page sits under our wider end of tenancy cleaning across Greenwich coverage, and we run the same checklist for the new towers over the water at end of tenancy cleaning in Royal Wharf.

Frequently Asked Questions

How much is an end-of-tenancy clean at Royal Arsenal?

A studio is £156, a one-bed £207, a two-bed £243, a three-bed £339 and a four-bed £425. Most Royal Arsenal flats fall in the £207 to £243 range. Hourly work is £30 per cleaner if you only need certain rooms.

Why does the glass matter so much in a Royal Arsenal flat?

These Berkeley flats have floor-to-ceiling glazing and the inventory was written when the flat was effectively new. Hard Thames Water dries as a film on the windows and the shower screen, and it is the first thing a clerk’s torch finds under the downlights, especially when the afternoon sun comes round off the river.

Do you guarantee the clean against the concierge handover?

Yes. We work to a 57-point agent-approved checklist and back it with a 48-hour re-clean guarantee. If the clerk flags something that was on our list, we return within 48 hours and fix it at no charge.

What is your first-time pass rate?

97%. Across the end-of-tenancy work we have done since 2014 we have recovered more than £1.2m in deposits for tenants, working with 300+ letting agents.

Do you clean the balcony as well?

Yes. The balcony floor, railing and glass balustrade are part of the clean, and clerks step out onto it, so it gets done along with the glazing and the window runners.

Which letting agents do you work with around Royal Arsenal?

The lettings here run largely through JLL, Savills and Peter James. We clean to the new-build standard their clerks inspect against, and nationally we are trusted by 300+ letting agents.

Can you come the day before my inspection?

That is the timing we recommend. Booking the clean the day before the concierge handover means if the clerk flags anything, the 48-hour re-clean guarantee still has time to put it right before the deposit decision.

Is the oven included or is it extra?

A standard integrated oven is included in the flat price. Only a double oven at £110 or a separate 90cm range cooker at £114 is charged on top.

Do I need to supply cleaning products or equipment?

No. Two cleaners arrive with everything, including the scale remover and squeegees the glass and shower screen need. You provide nothing.

Can my landlord keep my deposit for cleaning?

Only for genuine cleaning beyond fair wear, and the deposit must be in a scheme like the Tenancy Deposit Scheme or mydeposits. A professional check-out clean with our 48-hour guarantee is the part you can put beyond dispute. Shelter has guidance if it goes to adjudication.

How long does a two-bed Royal Arsenal flat take?

Most two-beds are a morning with two cleaners, like Priya and Daniel’s. The glass and the shower screens are the slow part; the rest moves quickly because these flats are modern and largely hard-floored.

Do you cover the listed Arsenal buildings and the rest of SE18?

Yes. We clean the modern towers and the loft-style flats in the listed Arsenal buildings near No.1 Street and the Royal Brass Foundry, plus the wider SE18 patch toward Woolwich and the Elizabeth line station.

How do I actually book it?

Call 0333 555 2076 or email [email protected] with the postcode, the number of bedrooms and your check-out date. We quote off the flat list, book the day, and send two cleaners with all the kit.