We clean rented homes in West Norwood and across SE27 to the standard a Lambeth letting agent signs off, working through a 57-point agent-approved checklist. A two-bedroom flat costs £243 as a flat fee. That is the answer most people want before they read the rest.
Most of our customers here are moving out of a flat a few streets from West Norwood Cemetery and want their deposit back in full.
The cemetery is one of the Magnificent Seven, the ring of grand Victorian burial grounds laid out around London in the 1830s and 1840s, and it still has its Greek Orthodox necropolis and its catacombs sat on the hill above Norwood Road.
West Norwood is not a uniform place to clean, and the check-out expectations differ between its housing:
converted Victorian terraces on the roads off Norwood High Street
post-war estate flats on the steeper ground towards Gipsy Hill
everything from a single room in a shared house off Auckland Hill to a whole family house near the cemetery gates
We have done this since 2014, and the bulk of the work is the same week in, week out: a tenancy ends, someone needs the flat handed back spotless, and the deposit is on the line. What changes is the property and the agent, and the clean has to suit whichever it is.
This page walks through what we cover, what it costs, how the deposit rules actually work, and why a clean in a licensed Knight’s Hill let is held to a stricter line than it used to be.
Norwood High Street, the cemetery side, and the estates
Most of our West Norwood rounds run within a short walk of the station on Knight’s Hill. That station is the centre of gravity for the flats we clean.
Trains
Run by Southern, not Thameslink as people assume.
One platform
Victoria and London Bridge via Tulse Hill.
The other platform
West Croydon and London Bridge via Crystal Palace.
The housing splits into three rough types, and each one cleans differently.
Converted terraces and villas
The roads off Norwood Road and around Rosendale Road and Lancaster Avenue are lined with tall Victorian and Edwardian houses, most carved into two or three flats, and a couple of those streets sit in conservation areas.
High ceilings mean high picture rails and tops of doors that nobody has touched in a year, and original sash windows that collect grime in the runners. These flats look smart at a viewing and hide dust exactly where the inventory photos land.
Estate flats
On the steeper streets climbing towards Gipsy Hill and Crystal Palace there is a real band of post-war council and ex-council low-rise, the kind of brick blocks built in the 1950s through 1970s around Elder Road and Auckland Hill.
They are simpler boxes to clean, but the kitchens and bathrooms are often older fittings, and a worn vinyl floor or a scaled-up shower enclosure takes longer than people expect. The block stairwell and the front-door area are not ours, but the surveyor will still note them, so we make sure the line at your threshold is clean.
Newer infill
Third, the newer infill. Small modern blocks have gone up along the main roads where older villas came down, and they hand over with builder-grade ovens and shiny shower screens that show every water mark. Different age, same deal at the end.
The glass and the chrome are what catch the eye in those, so that is where we spend the extra ten minutes.
The slope
The thing all three share is the slope. West Norwood runs uphill from the high street, and the parking is the worst part of a moving day.
Loading a van on a tilted side street, with a permit zone running most of the day, is a job in itself, so you want the cleaning crew arriving as a clean handover rather than another thing to juggle.
West Norwood runs uphill from the high street, and that practical fact shapes a moving day more than anything else.
A job our cleaners finished in Lambeth.
The landmarks our crews pass
We mention these because they are the landmarks our crews pass, not tourist trivia, and because they tell you this is a settled residential patch where people stay, move locally, and care about getting a deposit back.
The Tate Library, Knight’s Hill
A red-brick and terracotta building from 1888, paid for by the sugar magnate Henry Tate and designed by Sidney Smith, the same architect who later did Tate Britain. It was the first public library in Lambeth, and half our West Norwood jobs are within a few minutes’ walk of it.
The old fire station, 2A Norwood High Street
A Gothic revival building from 1881 that still has its lookout tower and the original engine doors. It is now the South London Theatre.
The West Norwood Feast
On the first Sunday of the month, April to December, this volunteer-run street market takes over the high street, with around a hundred stalls spread across three hubs, going since 2011. If your move falls on a Feast Sunday, plan the van around it, because the high street gets busy.
The cemetery
Behind its gates are 69 listed structures and a separate Greek Orthodox necropolis the London Greek community bought back in 1842, full of neoclassical mausoleums, with catacombs cut into the hill below. Henry Tate, who paid for the library down the road, is buried there.
None of that affects a clean. It does show how old and dense the housing around the high street really is. This is not new-build commuter land. It is layered Victorian streets with a century of tenants behind every flat, the kind of housing where check-outs are fussiest and a careful clean pays for itself.
Why a Lambeth check-out is stricter than it used to be
Most West Norwood lets are now licensed, and a licensed let gets a more documented check-out.
From one of our jobs in Lambeth.
Selective licensing, first phase
Knight’s Hill, the ward that covers West Norwood, has been inside Lambeth’s selective licensing scheme since Monday 2 September 2024.
Second phase
On 1 September 2025 the council pulled in Gipsy Hill, West Dulwich, Streatham Hill West and a long list of other wards, so that selective licensing now applies to nearly every ward in the borough apart from Vauxhall and Waterloo and South Bank. You can read the ward list on the council’s own selective licensing scheme page.
Additional HMO licensing
Borough-wide since 9 December 2021. It covers smaller shared houses, broadly three or more people forming more than one household, that fall outside mandatory HMO rules.
What does that have to do with cleaning? More than you would think. A licence puts the property and its management under council scrutiny, and licensed landlords tend to be more careful about the paperwork at both ends of a tenancy:
a proper check-in inventory with photographs
a check-out measured against it line by line
more often, an independent inventory clerk working to a written report rather than a gut feeling
The slack that used to exist, where a tired landlord waved through a rough clean because chasing it was more bother than it was worth, is mostly gone in a licensed let.
The clerk opens the oven door, runs a finger along the top of the kitchen units and photographs the shower screen against the light so the limescale shows.
A clerk is not being awkward; they are protecting both sides with evidence, and that evidence is exactly what an adjudicator later reads. The clean has to be real, not merely presentable from the doorway.
If you are a sharer moving out of a room in a licensed HMO around West Norwood, the same tightened standard applies, and the cleaning gets checked against the inventory just as hard. Shared houses are common on the bigger terraces here, so this catches a lot of our customers.
The law underneath all of this moved in 2025. The Renters’ Rights Act 2025 reshaped how tenancies end in England, and one effect is that disputes over the state of a property at the end get scrutinised more closely than before.
Cleaning is the single most common deposit deduction, so it is the thing most likely to be argued over. A clean that matches the check-in inventory is the simplest way to keep that argument from starting.
What the 57-point checklist actually covers
Our end of tenancy clean follows a 57-point agent-approved checklist, built around what Lambeth agents and inventory clerks actually photograph. It is not an hourly visit with a vague brief. The crew stays until every point is done, because the price is fixed on the size of the flat, not the clock.
The kitchen
This is where most deposits are won or lost.
The oven degreased inside, including the racks and the door glass
The hob and the splashback cleaned, and the extractor wiped down
Inside and on top of every cupboard
The fridge and freezer inside and out, which is why we ask you to defrost the freezer before we arrive
The sink and taps descaled
The washing machine drawer pulled out, and the seal cleaned where the black mould collects
Behind and beside the appliances, because that is the first place a clerk pulls the cooker out to check
Bathrooms
Bathrooms are the second battleground. Hard water marks are the enemy in this part of London, and a scaled shower screen or a chalky tap is exactly what a clerk circles in a photo.
The screen, the tiles, the taps and the showerhead descaled
The grout scrubbed back towards white
The toilet cleaned thoroughly, including the base and the hinges
The mirror and any chrome polished so it does not dry with streaks
Extractor fans and the silicone seal around the bath, since both go grey and both show up in a close photo
The rest of the flat
Through the rest of the flat, the work is the unglamorous detail that inventory photos catch:
Skirting boards, door tops and picture rails wiped down, which matters in those tall converted rooms off Rosendale Road.
Internal glass and mirrors cleaned, plus the inside of the windows and the sash runners where the dust hides.
Carpets hoovered through; hard floors vacuumed and mopped.
Light switches, sockets, radiators and the tops of doors, all the spots a quick clean skips.
Cobwebs cleared, including the high corners that come with high Victorian ceilings.
We list all this because an inventory clerk works to the same kind of list, and the points people skip are always the same: the oven, behind the appliances, the shower screen, the tops of doors and the window runners.
A clean that hits the obvious surfaces but misses those is the clean that gets a deduction. Ours does not miss them, because they are written down and ticked off.
What we bring
Our own kit and detergents, at no extra charge.
When we work
Weekends and bank holidays too, because moving days rarely fall midweek.
What we need from you
The utilities on, so there is electricity and hot water, and the flat cleared of your belongings so we can reach every surface. An empty flat cleans properly. A half-packed one does not.
What end of tenancy cleaning costs in West Norwood
The price depends on the size of the property, not the hours worked. That is deliberate: the crew can stay as long as a thorough job needs without the bill creeping up on you, and you know the number before we arrive. Standard end of tenancy pricing for West Norwood:
Studio flat: £156
One-bedroom flat: £207
Two-bedroom flat: £243
Three-bedroom property: £339
Four-bedroom property: £425
Those are flat fees for the end of tenancy clean. Most West Norwood lets are one and two-bedroom flats, so for nearly all of our customers here the figure is £207 or £243.
A larger converted house split over a couple of floors, or a family house near the cemetery gates, lands in the three or four-bedroom band. We count bedrooms the way the agent does, so a box room let out as a single counts.
Hourly cleaning
£30 per cleaner per hour, if you would rather book cleaners by the hour for part of the property. It suits an interim tidy or a one-room blitz, not a check-out where the whole flat is graded. For an end of tenancy clean we would steer you to the fixed fee, because the guarantee is built around the full checklist rather than a part-done hourly visit.
Not in the price
The heavier specialist jobs: a deep carpet clean, a deep-cleaned oven, the outside of the windows. Those come up next, because in West Norwood they come up often.
Nothing on that list is a discounted teaser. It is the price you pay. The quote we give you over the phone is the quote that stands, assuming the flat matches what you describe.
Carpets, ovens and the outside of the glass
The standard clean covers a great deal, but a few jobs sit outside it and are worth booking when the flat needs them. They tend to be the things that have built up over a whole tenancy.
Carpets
The end of tenancy clean hoovers them; it does not deep clean them. If a carpet is marked or has held a tenancy’s worth of foot traffic, a proper carpet cleaning with hot water extraction lifts what hoovering cannot.
£29 a bedroom carpet
£36 for a living room
£94 for two bedrooms and a living room done together
On a ground-floor flat off Norwood Road that has had bikes and buggies through it, that one add-on often decides the carpet line on the inventory. It is also the cheapest insurance against a deduction, because a full carpet replacement charge dwarfs the cost of cleaning it.
Ovens
The oven is an add-on from £31. If it has been left for years and the grease is properly baked on, a dedicated oven cleaning goes much further. We take out the removable parts to soak, clean the cavity by hand and get to the inner glass where the door allows.
£31 for a single
£62 for a double or a range cooker
Windows and upholstery
Inside of the windows
Part of the standard job.
Outside of the windows
A separate window cleaning service, using water-fed poles and purified water. That matters for the upper floors of those tall terraces, where the outside of the glass is part of the check-out and nobody has reached it from inside in months.
Upholstery
If sofas or chairs are staying with the flat and they are grubby, our upholstery cleaning uses the same hot water extraction as the carpets.
Tell us what the flat needs when you call and we fold it into one quote.
Our cleaners' work in Lambeth.
The deposit, the clerk and your 48-hour re-clean
Your deposit sits in a government-backed scheme, and that scheme is also the referee if you and the landlord disagree about a cleaning deduction.
Protection
Since 2007, any deposit on an assured shorthold tenancy in England has to be held in a government-backed protection scheme, and your landlord has 30 days to do it.
The three schemes
The Deposit Protection Service, MyDeposits and the Tenancy Deposit Scheme. The government’s own guide on deposit protection schemes sets out the rules and the deadlines, and it is worth a read before you move.
A dispute
You do not go to court. You use the scheme’s free alternative dispute resolution service, and an adjudicator weighs the check-in inventory against the check-out report and the photographs.
Shelter and Citizens Advice both explain that a landlord needs a genuine reason to keep any of your money, and that fair wear and tear is not something they can charge you to put right. Evidence wins these cases, and a professional clean that matches the inventory is strong evidence.
It helps to know what the adjudicator is actually comparing. They look at the flat as it was at check-in, allow for the time you lived there, and ask whether the difference is wear or dirt:
A faded carpet after three years is wear, and not your bill.
A carpet with stains that a clean would have lifted is dirt, and is your bill.
The same line runs through the whole flat. That is why we clean to the inventory rather than to a vague idea of tidy, and why we keep our own note of what we did, so if a query comes back you are not arguing from memory.
57-pointagent-approved checklist300+letting agents use us48-hourre-clean guarantee£1.2mtenant deposits recovered
That is where our guarantee earns its keep. If the inventory clerk or the agent flags anything we cleaned within 48 hours, we come back within 48 hours and put it right free of charge. That 48-hour re-clean promise sits behind every job. It is rarely needed, which is the point.
We are on the books of 300+ letting agents, and over the years we have helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions. Those two facts are the same story from two ends: agents trust the work, and tenants keep their money.
A few terms come up again and again in this part of the process, so here they are in plain language.
Check-in inventory
The report, with photographs, that records the condition of the flat when you move in. Your check-out clean is measured against it, so it is the document that decides most cleaning disputes.
Selective licensing
A council scheme requiring landlords in named wards to hold a licence to let a property. Knight’s Hill, covering West Norwood, has been in Lambeth’s scheme since September 2024.
Alternative dispute resolution
The free adjudication service run by each deposit scheme. An independent assessor reviews the evidence and decides how the deposit is split, instead of the matter going to court.
End of tenancy clean
A one-off, top-to-bottom clean to inventory standard when a tenancy ends. Different from a regular clean and from a deep clean, and the version letting agents expect to see at check-out.
How to book, and what we need on the day
Booking takes three steps
Your postcode and the property. The form gives the price.
Booking is a phone call. Ring 0333 555 2076, tell us the size of the flat and where it is in SE27, and we give you a fixed quote on the spot. No site visit, no haggling. You can also email office@monstercleaning.com or use the contact page if you would rather put it in writing.
Book a day or two ahead if you can, especially around month-end when tenancies cluster and the West Norwood slots fill. We work seven days a week, weekends and bank holidays included, because that is when people actually move.
Leave a gap between the van and the check-out. Try to book the clean for after the removal van has gone and before the check-out appointment. On a steep SE27 street, with a controlled parking zone running through the day, the van and the cleaners both want kerb space, and they do not want it at the same time.
Sort the keys. If the agent is holding a set, tell us and we can collect and drop them rather than wait on you being there. Most of our West Norwood handovers run that way, and it takes the timing pressure off a day that already has plenty.
On the day, we ask for two things:
The utilities on, because we cannot clean an oven or a bathroom properly without electricity and hot water.
The flat empty of your belongings, so the crew can reach every surface the inventory covers. If there is a freezer staying, defrost it the night before so we can clean it out.
We bring everything else: all the equipment, all the detergents, no extra charge, and a crew that has cleaned enough Lambeth flats to know where the clerk will look.
We are part of a wider Monster Cleaning operation across the borough, so if you are moving within the area you can read about our work in nearby Tulse Hill and Gipsy Hill, or over in Streatham. The full picture for the borough sits on our Lambeth end of tenancy hub.
That is the whole process. Call, get a number, book a slot, hand over the keys to a flat that passes.
Questions West Norwood tenants ask
How much is end of tenancy cleaning in West Norwood?
It is a flat fee based on the size of the flat: £156 for a studio, £207 for one bedroom, £243 for two bedrooms, £339 for three and £425 for four. Most West Norwood lets are one or two-bedroom flats, so the usual figure is £207 or £243.
Do you guarantee I will pass the check-out inspection?
We back every clean with a 48-hour re-clean guarantee. If the inventory clerk or agent challenges anything we cleaned, we return and fix it free within 48 hours of being told.
What is the 57-point checklist?
It is the agent-approved list of every task an end of tenancy clean has to cover, from wiping door tops to descaling the shower. It is built around what Lambeth agents and inventory clerks actually check, so the clean matches the report.
Does it matter that West Norwood is in a selective licensing area?
It does, a bit. Knight’s Hill ward has been in Lambeth’s selective licensing scheme since September 2024, so many local lets are licensed and the check-out paperwork is more thorough. A clean that matches the check-in inventory is the way to clear it.
How long does an end of tenancy clean take?
A one-bedroom flat is usually a few hours; a larger converted flat or a family house takes most of a day. Because the price is fixed on the size, not the hours, the crew stays until the whole checklist is done.
Do I need to be there during the clean?
No. Plenty of customers hand over keys and collect them later, or have the agent let us in. We just need access, the utilities on, and the flat cleared of belongings.
Is the carpet cleaning included in the price?
The standard clean hoovers carpets but does not deep clean them. A hot water extraction carpet clean is a separate add-on: £29 a bedroom, £36 a living room, or £94 for two bedrooms and a living room.
Can you clean the oven if it has not been touched in years?
Yes. The oven is an add-on to the clean, and our dedicated oven clean soaks the racks and does the cavity and door glass by hand: £31 single, £62 double or a range cooker.
Do you clean the outside of the windows?
The inside of the windows is part of the standard clean. The outside is a separate window cleaning service using water-fed poles and purified water, which is worth adding for the upper floors of the taller terraces.
What do I have to do before you arrive?
Have the electricity and hot water on, clear the flat of your things, and defrost the freezer if one is staying. That is all. We bring the equipment and the detergents ourselves.
Do you work weekends and bank holidays?
Yes, seven days a week including bank holidays, because most tenancies end at a weekend or over a holiday. Booking a day or two ahead around month-end is wise, as the slots fill.
Will the clean help me get my full deposit back?
That is the whole aim. Cleaning is the most common deposit deduction, and a clean that matches the check-in inventory removes the usual reason to withhold money. We have helped tenants recover £1.2m in deposits over the years.
What happens if my landlord still disputes the cleaning?
Your deposit scheme runs a free alternative dispute resolution service where an adjudicator weighs the evidence. A professional clean to inventory standard, plus our re-clean if anything is queried, is strong evidence in your favour.
How do I book?
Call 0333 555 2076 with the flat size and SE27 location for a fixed quote, or email office@monstercleaning.com. We confirm a slot, you hand over the keys, and we clean it to pass.
A price in about three minutes.
Month-end fills up fast. Book 7 to 10 days before your inspection.
