Support

Here you can find the most frequently asked questions from Monster Cleaning‘s customers also read our terms and conditions

Even though we have no problem with you being at home while our cleaners do the job, great many of our customers are not there, so it is not mandatory at all.

We have noticed that it is preferable to send one and the same person for regular cleaning jobs. Naturally, if you do not feel comfortable with the cleaner coming to clean your home, we will replace them upon request from you.

We carry out our cleaning services at the most comfortable time for the client. We will come clean your work place after business hours in order to avoid disturbances in your work process.

Customer satisfaction is very important to us, so if for some reason you are not happy with what our technicians have done, we will be make the necessary arrangements to correct the problem.

Of course. We are here for you at any time, for anything you need help with. When you need help with a one-off cleaning, just call us and we will arrange everything.

Generally we employ steam cleaning techniques and equipment for cleaning carpets and upholstered furniture. Those do not require any cleaning products. In cases when the use of cleaning products is necessary, we avoid using chemical substances that may cause health problems and allergic reactions. Green, organic products that are equally efficient are employed.

We recommend to make use of our household cleaning service at least two times a week. Though it is different for every individual household. It depends on the size of your home, how many people live in it, do you have pets etc. Feel free to contact us for cleaning advice at any time.

Yes, we have a very comprehensive carpet cleaning service which uses state of the art steam cleaning methods for best results in every situation.

We work on standard business hours – 8.00 am – 5.00 pm. Naturally, we will come clean your place at a different time or in the weekend upon a request from you. We have a large team and a flexible schedule, so generally we are able to cover your preferences completely.

You can cancel our house cleaning service at any time you feel you want to. More about our cancelation policy you can learn from our Terms and Conditions or by contacting our customer support over the phone or email.