Your Questions, Our Answers

Here’s what our Monster Cleaning customers keep asking. Looking for the boring legal stuff? Terms and conditions are here.

Common Questions

Do I have to be at home while you clean the place?

Not at all. Some customers stick around, but most don’t bother. We’re fine either way. If you’ve got specific instructions, just leave a note or tell us beforehand.

Will the people cleaning at home be the same every time?

We try to send the same cleaner for regular jobs. It just works better that way. They get to know your place and how you like things done. If you’re not happy with someone, say so and we’ll send someone else next time. No awkward conversations needed.

Can you clean my office outside of business hours?

Yes, we actually prefer after-hours for offices. Trying to clean around people working is a nightmare. I’ve seen a vacuum cord pull a laptop off a desk before. We do evenings and early mornings, even weekends if needed. Just tell us when works for you.

If Things Go Wrong

What happens if I’m not completely satisfied with the cleaning results?

It doesn’t happen often, because we’re pretty good at what we do, but sometimes we miss things. We want to know if something isn’t right. Just tell us what you’re unhappy with and we’ll come back to fix it, sometimes even the same day if we can manage it. We’ve kept clients in Chelsea for years because they know we’ll sort out any issues without a fuss.

Do you offer one-off deep cleaning services?

Yes. Had a wild house party? In-laws coming tomorrow? We’ve seen it all. Our one-off cleans are right for those “oh no, what happened to my flat” moments. We did a post-renovation clean in Hackney last month that looked impossible, and three hours later you wouldn’t know builders had been there for weeks. Just call us, no matter how bad you think it is. With a bit of notice, we can usually fit you in.

Products & Methods

What types of cleaning products and methods do you use?

For carpets and furniture, we mostly use hot water extraction. It is basically power-washing your fabrics, but in a good way, and it gets deep into the fibres without harsh chemicals. For stubborn stains and sanitising, we’ve switched to eco-friendly products. We made the change back in 2015 after a client’s child had a reaction to traditional chemicals. The greener stuff actually works better for most jobs anyway.

How frequently should professional house cleaning be scheduled?

It depends on your situation. For most London homes, every two weeks works fine. But it varies. Got three kids turning your place upside down daily? Weekly might save your sanity. Live alone and barely make a mess? Monthly could work. We’ve had a family home in Wandsworth with kids and dogs that needed weekly attention, while a flat in Canary Wharf stayed spotless on fortnightly visits. We can suggest something after seeing your place.

Can you effectively clean and restore carpets?

Carpet cleaning is something we’re really good at. We use hot water extraction (people call it steam cleaning, though it isn’t actually steam) with professional equipment. Our machines are far more powerful than the rental ones from the supermarket. They pull out dirt and allergens that have been trapped for ages. We’ve brought carpets back from the dead in everything from old Victorian houses to smart flats. It makes a big difference, especially for people with allergies.

Booking & Scheduling

What time can I choose for cleaning my place?

Our office hours are 8am to 5pm, but our cleaning teams are more flexible. We start as early as 7am for morning people, and we can do evenings until about 8pm. Weekends get booked up fast, especially Saturday mornings. For offices, we can even work overnight if needed. If you need something unusual, just ask. We might be able to work something out.

Can I cancel the service when I like to?

Plans change and we get it. You can cancel without any charge if you give us 24 hours’ notice. That lets us rearrange our schedule and maybe offer your slot to someone else. Last-minute cancellations are trickier, because we’ve already reserved that time for you, so there’s a fee involved. Check our Terms and Conditions for the full details, or just call us if you’re in a bind. We’re not monsters, despite the name.

Got More Questions?

We’re cleaning nerds. (My team makes fun of me because I got excited about a new carpet shampoo last month.) Got a red wine stain emergency? Some worrying mould in your bathroom? Call us on 0333 555 2076. Or send an email to [email protected] if you’re not a phone person. The website form works too, right here. Honestly, since 2014 we’ve cleaned everything from bachelor disaster flats to multi-million pound homes, so not much surprises us anymore. We’re just here to help.