Your Questions, Our Answers

How much does an end of tenancy clean cost?

£156 for a studio flat, rising to £425 for a four-bedroom home. A one-bed is £207, a two-bed £243 and a three-bed £339. The price is set by the size of the property, so it stays the same however long the clean takes, and it’s the same in London, Manchester and Liverpool.

Every figure, add-ons included, is on our prices page.

Is the oven included in an end of tenancy clean?

No. It’s an add-on that costs much less with the clean: £31 for a single or single wide oven, £62 for a double or a 90cm range. Booked on its own, a single oven is £77. The racks and trays are soaked separately. The inside, the seals and the door glass (the inner pane where the door design allows) are cleaned by hand, normally in your kitchen. The oven cleaning page has the rest.

Is it cheaper to book the carpets with the clean?

Yes. With an end of tenancy clean, carpets are £29 a bedroom, £36 a living room, £47 a through lounge and £35 a flight of stairs. Booked on their own, a bedroom is £36 and a living room £43, so on a two-bed flat both bedrooms and the living room come to £94 instead of £115. A carpet visit on its own starts at £67. More on the carpet cleaning page.

How much does regular cleaning cost?

£23 an hour for a weekly clean and £24 an hour fortnightly, with at least three hours a visit, so from £69 or £72. Fortnightly costs a little more because there’s more to get through each time. The same cleaner comes every visit and gets to know how you like things done. The domestic cleaning page explains how it works.

How much is a one-off or deep clean?

£26 per cleaner per hour, with at least two cleaners for three hours, plus £30 for equipment and products, so from £186. Three cleaners for three hours is £264. Tell us about the place first: we’ll say how many cleaners and hours it needs before anything is booked.

The £30 is dropped if you supply your own equipment and products.

Can you clean at short notice?

Sometimes, if a team is free, so ring 0333 555 2076 and the office will check. We clean seven days a week and the phones are answered from 8am to 7pm. For anything further ahead, the form at the top of this page gives you a price in about three minutes; pick a date and we call to confirm.

How do I pay?

By card, bank transfer or cash. A 50% deposit secures the booking, paid at least 24 hours before the clean, as our terms set out. Either way, the price is agreed before the team starts.

Do I need to be at home?

No, as long as the team can get in at the start time. You can be in, leave a key with us or your concierge, or give us a key safe code. Keys need to open every lock without a struggle. The team can’t let anyone else into the property, so arrange access for buyers or tradespeople separately.

Do you bring your own products and equipment?

Yes, the team brings the equipment and the cleaning products, vacuum included. On a one-off or deep clean that’s the £30 kit charge, which we drop if you supply your own. If there’s a product you’d like used on a particular surface, leave it out with a note and the cleaner will use it.

Do I need to leave the water and electricity on?

Yes, please. The team works with the property’s running water and power, so the clean can’t go ahead without them. If you’re moving out, ask for both to stay connected until after the clean. Defrost the freezer in advance as well, because there isn’t time to defrost and clean it on the day.

Will parking cost extra?

Only if there’s no free parking near you, and then we add exactly what the parking costs us, nothing on top. The congestion charge works the same way. If you have a driveway or a visitor permit the team can use, tell us when you book and there’s nothing to add.

What does an end of tenancy clean include?

We clean to what the inventory clerk checks: inside every cupboard, wardrobe, fridge and freezer; behind the appliances; limescale off the taps and the shower. The floors are done last. The oven and carpets are add-ons. Book it for after you’ve moved out, because we can’t guarantee the clean while furniture or people are still in the property.

Our end of tenancy checklist goes room by room, and the end of tenancy page has the rest.

How long does a clean take?

That depends on the size and state of the property, which is why an end of tenancy clean has a fixed price for each property size. A one-off or deep clean is booked as a team for set hours, at least two cleaners for three hours each, and we tell you before booking how many hours your home needs. A regular visit is three hours or more.

Do you steam clean carpets?

Yes, in the way most people mean it. We use hot water extraction, which pushes hot water into the pile and pulls it back out with the dirt. Plenty of marks lift this way, though old stains and burns don’t always come out completely. Rugs are cleaned in your home too. Prices are on the carpet cleaning page.

Who will be cleaning my home?

A vetted cleaner, or a team for the bigger jobs. Every cleaner is interviewed in person and insured. They’re trained on our 57-point checklist before working unsupervised. We’ve been cleaning since 2014 and we’re rated 4.7 on Google. Before the visit, please put away anything valuable or irreplaceable.

What if the letting agent isn’t happy with the end of tenancy clean?

We come back and clean whatever the agent flagged, free, as long as they flag it within 48 hours of the clean. Email us what the agent raised, ideally the check-out report itself, and we’ll book the team back in. The guarantee covers the clean itself, not carpets booked alongside it, and it can’t apply if furniture or people were still in the property.

What if I’m not happy with another kind of clean?

Tell us in writing within 48 hours of the clean, with the details. We’ll look into it and try to resolve it with you. An email to office@monstercleaning.com is enough, and photos help. If something gets damaged and we caused it, we repair it at our cost, or credit its current value towards a replacement if it can’t be repaired.

Can I cancel or move my booking?

Yes, free of charge with at least 48 hours’ notice: ring or email the office. With less notice there’s a non-refundable fee of at least £30, up to 50% of the cost of the clean, because the team’s day has been held for you.

Your 14-day statutory right to cancel a booking made online or over the phone still applies. The terms and conditions explain how it works.

How do I stop regular cleaning?

Email office@monstercleaning.com at least one full week before the visit you’d like to be the last, with that date and, briefly, why you’re stopping. To skip or move a single visit, 48 hours’ notice is enough. With less than that, the visit is charged in full.