On a Get Living check-out the clerk does not carry a clipboard, they carry a tablet, and the first thing they do is pull up the photo taken the day you moved in and hold the screen against the kitchen. The worktops, the integrated oven cavity, the balcony glass, the shower screen: all of it was shot showroom-clean at hand-over, and your deposit is measured against those exact frames. So an end of tenancy clean in East Village has one job, to hand the flat back to the standard those photos set. We work to a fixed price by property size, from a studio, with a 48-hour re-clean guarantee. Ring 0333 555 2076 for a price.
Last updated June 2026. We cover the East Village footprint in E20: Celebration Avenue, Liberty Bridge Road, Victory Parade, Glasshouse Gardens and the Portlands Place and Victory Plaza towers off Anthems Way, plus the Olympic Park fringe around Victory Park. This page sits inside the borough directory at End of Tenancy Cleaning Newham.
Why East Village is not the Stratford your search meant
First, a distinction that matters, because two very different places share a station. East Village is the E20 neighbourhood built out of the London 2012 Athletes’ Village on Queen Elizabeth Olympic Park: new apartment blocks, integrated kitchens, floor-to-ceiling glass, balconies and concierge access. It is not old Stratford, the E15 town centre a few minutes south with the Theatre Royal and its Victorian terraces. If your flat is a period conversion around the old high street, our Stratford end of tenancy page is the closer fit; this page is about the new-build side of the park.
The Village went up between 2009 and 2012 to house athletes, then was converted for renting and opened to residents in 2013. Get Living now runs around 2,445 operational homes across roughly 25 acres of parks and wetlands, which makes East Village one of the country’s flagship build-to-rent, or BTR, neighbourhoods: whole blocks owned by one operator and let direct, rather than a scatter of flats owned by private landlords. The newest towers are Victory Plaza, 482 homes from 2019, and Portlands Place, 524 more from 2022 with its Skylark Point and Hightail Point towers. Alongside the private rented stock sits the affordable and shared-ownership tranche managed by Triathlon Homes, and to the north the family townhouses of Chobham Manor, a separate L and Q and Taylor Wimpey scheme with its own Chobham Manor page.
Who lives here shapes the churn. East Village skews young professionals, international renters and corporate lets, many on one-year terms near the fastest transport in east London: Stratford International runs the high-speed line to St Pancras in about seven minutes. Flats near transport like that empty and refill fast, and every lease that ends triggers a hand-back inspection. That is the moment this whole page is about.
How a managed hand-back decides your deposit here
Start with the mechanism, because on a BTR estate it is stricter than most private lets and almost nobody plans for it. When you moved in, the operator logged a digital inventory: a room-by-room set of dated, timestamped photographs of every surface, taken when the flat was cleaned and ready. At check-out a member of the building team, or a clerk working to the operator’s template, walks the flat with that record open on a tablet and compares it frame by frame. Anything materially worse than the move-in photo, beyond fair wear and tear, is a line they can propose against your deposit.
The catch is the reference point. A private landlord’s inventory is often a page of text and a few blurry photos; a Get Living hand-over pack is a full photographic record shot to a fixed standard, applied to every flat on the estate. The clerk on your block has walked your model of flat many times and knows where a hurried clean stops. There is no guessing what the kitchen looked like new. There is a photo, and it was clean. That is why a mop and a free Sunday rarely clears the bar here.
There is no guessing what the kitchen looked like new. There is a photo, and it was clean.
The money behind it is real. East Village rents sit well above the borough average, so the protected deposit, capped at five weeks of rent, is a large sum to leave riding on optimism, and the operator has to account for it, so the inspection is thorough. Get it right and the return is quick; get it wrong and the first thing that lands is a deduction schedule.
The licensing answer that catches East Village landlords out
Here is the fact that surprises people about E20: East Village sits in a corner of Newham that its famous licensing scheme does not touch. Newham runs one of the strictest private-rented licensing regimes in the country, a borough-wide selective licensing designation from 1 June 2023 to 31 May 2028, plus an additional HMO scheme from 1 January 2023 to 31 December 2027, both covering 22 of the borough’s 24 wards. The two carved out are Royal Victoria and Stratford Olympic Park, and Stratford Olympic Park is the ward East Village sits in. You can confirm the designations on Newham Council’s property licensing pages.
The exemption exists because of the estate’s freeholder-managed structure: on a large BTR block the operator already runs the building to a management standard, so the borough treats it differently from a back-street house carved into bedsits. For most tenants here the licensing burden, where any applies, falls on the operator rather than on you, and the handful of resold leasehold flats around the edges are the only ones where a private landlord meets the usual rules.
None of that changes the clean. Licensing governs a landlord’s permission to let; the deposit is a separate matter, the tenant’s money, disputed at check-out whatever the ward. Whether the flat is a Get Living studio on Celebration Avenue or a resold two-bed off Liberty Bridge Road, the hand-back standard is the same.
What is actually different about cleaning a build-to-rent flat
East Village flats are built to one broad spec, which is a gift and a trap: a gift because we know before we arrive what the kitchen carries and where the deductions cluster, a trap because the operator knows too and the inventory was shot when every surface was new. Three features drive most of the work, in the order they cost tenants time.
First, the handleless integrated kitchen, Bosch or AEG depending on the block: single oven, induction hob, built-in fridge-freezer and dishwasher, and in many flats a washer-dryer. The washer-dryer is the trap. A film of lint and detergent grease builds inside the door seal across a one-year let, never quite shifts on a normal wash, and it is the first thing a building clerk opens. The oven cavity is the other, with a baked layer along the back element from a few forgotten roast tins. Second, the floor-to-ceiling glazing, and often a balcony; the inner face picks up a condensation film along the lower track and a clerk shoots the glass side-on against the light where a haze shows. Third, the engineered-wood floors on a lacquered finish, which mark: heel-trails from a sofa dragged without sliders leave faint grey streaks, so we use a manufacturer-safe wood cleaner and never anything abrasive. Add the recessed downlight bezels, the video-entry panel and the heat-interface cupboard district heating puts in a hallway press, and that is the short list a BTR clerk looks at first.
We clean to the flat the operator photographed, not to a generic idea of tidy.
We clean to the flat the operator photographed, not to a generic idea of tidy. Tell us the block and the bedroom count on booking and we bring the team, products and hours the hand-back will actually need, which on a Portlands Place tower flat is a different job from a courtyard studio off Victory Parade.
The 57 things the tablet photographs
A hand-back clean is judged room by room against the move-in record, so that is how our 57-point agent-approved checklist is built. It is not a heavier weekly tidy; it targets the specific lines a building clerk records as deductions. The kitchen and bathroom carry most of the weight, because that is where grease and scale build and where an East Village tenant most often loses part of the deposit.
The kitchen, where the deductions cluster
The integrated oven is degreased inside and out, the door glass split apart where the build allows, and the racks soaked rather than wiped. The induction hob, its trim and the seal under it, the worktop and the back-splash all get done, and the extractor canopy is degreased with its mesh filters lifted into a hot soak. Cupboards inside and out, including the under-edge of the handleless doors, the quartz worktop polished streak-free, the sink and taps descaled, and the integrated fridge-freezer and dishwasher done through their interiors, filters and seals. The washer-dryer door seal is pulled back and scrubbed, the lint filter cleared, the drum run hot. That door seal has cost more East Village deposits than any other single item.
Bathrooms and wet-rooms, the other half of the problem
Here the work is descaling: the walk-in shower glass, frame and channel, the rainfall head and hose, the tiles and grout, the taps and chrome. The heated towel rail, the vanity drawers and soft-close hinges, the mirror and its demister edge, the extractor grille, and the WC inside the rim, hinges, flush plate and the floor behind the pan. Where a silicone bead has gone black underneath rather than on the surface, we cut it out, clean the joint back and run a fresh line.
Everything the disputes actually turn on
Living areas and bedrooms get the engineered floors cleaned with the right product, the skirting and threshold strips, door tops and both faces of every internal door, the fitted wardrobe interiors and drawer runners, and the recessed downlight bezels that hold a dust shadow inside the rim. Then the full-height glass and its tracks, the balcony runners and balustrade, the switches, sockets, thermostat and video-entry panel where finger oil shows, and the heat-interface cupboard. Carpets, where the bedrooms have them, are an add-on, because a hand-back can turn on one marked carpet and a hot-water extraction lifts tide-lines a vacuum leaves behind.
What the clean does not cover is genuine wear: a faded finish, a scuffed skirting, a fitting at the end of its life. The deposit rules do not let a landlord charge a tenant to hand a flat back in better condition than it was let, and a clerk separates dirt from wear. We remove every trace of the first, so the only thing left to discuss is the second, and the second is not your bill.
What Thames Water leaves on all that glass
East Village is supplied by Thames Water, and it is very hard, around 302 parts per million of calcium carbonate, which you can check on the Thames Water hard water pages. In a flat built around glass and open wet-rooms, that hardness is a deposit problem waiting to happen. Scale builds on the rainfall head, the shower glass, the mixer taps and the chrome, and on flats with a lot of glazing it shows up in the check-out photos as a white haze. It is the most common deduction we see proposed on E20 flats and the most avoidable one.
We descale rather than skim. A hot solution on the chrome and glass, the head or baffle pulled where it pulls, the surfaces taken back to clear and bright, then hand-finished dry the same day, keeping the strong scale solution off porous tile and stone. Scale hides on the aerator inside a tap and along the bottom edge of a shower door, and a tenant who has lived with it for a year stops seeing it, so descaling sits near the top of the work rather than as a last wipe on the way out.
What it costs, and the sum nobody runs in time
Pricing is fixed by the size of the property and quoted before we start. East Village is charged at our standard rates; it is a new-build neighbourhood, not a premium central-London postcode, so there is no surcharge on it. A studio is £156 and a one-bedroom flat is £207, which cover most of the lets across the estate, the studios and one-beds off Celebration Avenue and Victory Parade especially. A two-bedroom flat is £243, a three-bedroom home is £339, and the rare four-bedroom is £425. Those are the full end of tenancy clean, not a figure that climbs once the team is inside. For an odd part-job that does not fit a flat rate, we work at £30 per cleaner per hour.
Two add-ons matter most here. Where a flat has carpeted bedrooms, carpet cleaning runs to £36 a bedroom and £43 a living room, or £115 for the whole carpeted area of a two-bed, and given how often a hand-back turns on one marked carpet it is worth taking. The standard price already includes the integrated oven, but if a larger flat has a second oven or a range, oven cleaning is £77 for a single, £110 for a double and £114 for a 90cm range.
Now the sum nobody runs until it is too late. A deposit on a Get Living one-bed is commonly five weeks of rent, and East Village rents are not small, so that is a large figure to gamble on a domestic tidy. Put the clean against it and the maths makes itself: £207 to protect a deposit several times that size is not really a decision. Most tenants only run those figures after they have failed the hand-back and lost the first round, which is a shame, because the first round is the cheap one to win. What we quote is what you pay. Tell us the block, the bedroom count and the check-out date on 0333 555 2076 or at [email protected], and we confirm the price and a slot.
Keys, the concierge and the turnaround squeeze
Most clients are not in the flat while we clean it, and they do not need to be. Access runs through the block: the concierge or building team clears us through the lobby on the day, so keys usually reach us at the desk, in person, or through the agent handling a resold flat. We can also clean on the morning of the move once the van is loaded, though an empty flat photographs better for the hand-back.
Timing is the real constraint here, because the next tenant often moves in within days and the building schedules the check-out for a fixed slot. We fit the clean into the window between your move-out and that inspection, and where the clerk is booked for a set hour we finish before they arrive, so the report is written against a clean flat. In the taller blocks we book the service lift in advance and protect the communal carpets the building manager inspects too.
East Village does not sit on its own. If your tenancy straddles a boundary or your next place is nearby, we cover the streets around it too: the old E15 town centre south of the park, the Chobham Manor townhouses to the north, Hackney Wick across the canal and the Westfield side of Stratford City.
The guarantee, and why the operators trust the report
The work is backed by a 48-hour re-clean guarantee. If the building team or an inventory clerk flags any line on our 57-point checklist within that window, we come back and re-clean it at no charge, before it becomes a deduction. The written report is the trigger and we do not argue with the clerk; we put the point right. The guarantee exists because the whole job is aimed at one moment, the hand-back, and across the flats we clean the checklist holds a 97% first-time pass rate. That is why building teams around the park treat our clean as a reliable input rather than a claim to re-check line by line.
We are fully insured, with £5m public liability cover, and send the certificate ahead when a lobby concierge asks before clearing us in. We are on the books of 300+ letting agents across London, and the work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions. A clean an operator trusts ends the deposit conversation early.
“I was on a corporate let through Get Living, fourteen months in a high-floor one-bed in Portlands Place looking out over the park, and I got relocated to Frankfurt at short notice. The flat looked fine to me, but the south-facing glass had a condensation haze along the bottom track I had never sorted, the oven had a baked layer at the back from a couple of forgotten roasts, and the washer-dryer seal smelled of lint. Two cleaners came for the day, pulled the seal and ran a service wash, scrubbed the glass track and spent an hour on the oven. The building clerk walked it on the Monday and signed off with nothing taken. Full deposit back nine days later.”
Daniel, East Village E20, February 2026
For tenants the logic comes back to the deposit, which by law sits in a government-backed scheme: the Tenancy Deposit Scheme, mydeposits or the Deposit Protection Service. Hand the flat back to the move-in standard and the operator has nothing to deduct for cleaning; the only money left in play is genuine wear, which the rules do not let a landlord charge for. The Renters’ Rights Act 2025, live since 1 May 2026, abolished Section 21 and turned existing assured shorthold tenancies periodic; it left the inspection and the five-week deposit cap untouched, so its real effect here is timing, with more frequent move-outs and one more reason to book early. If a deposit was never protected, Shelter’s guidance sets out how a tenant can claim back up to three times the deposit.
- End of tenancy clean
- Built to pass the check-out inspection and get a deposit back, judged against the operator’s move-in record, done with the flat empty and carrying the 48-hour re-clean guarantee.
- Deep clean
- A one-off reset of a home you are keeping, with no formal standard to hit and no clerk at the end of it.
- Regular domestic clean
- Ongoing weekly or fortnightly maintenance by the same cleaner, priced by the hour, to keep a home ticking over.
- Build-to-rent hand-back
- The operator-run check-out on a managed estate like East Village, where the flat is compared on a tablet against the dated photos taken when you moved in.
Questions we get asked
How much is end of tenancy cleaning in East Village?
A studio is £156, a one-bedroom flat £207, a two-bedroom £243, a three-bedroom £339 and the rare four-bedroom £425. East Village is charged at our standard rates, the price is fixed and quoted before we start, and it includes the 57-point clean and the 48-hour re-clean guarantee. Carpet cleaning and any second-oven or range cleaning are priced as add-ons.
Is East Village the same as Stratford?
Not quite. East Village is the E20 new-build neighbourhood built out of the 2012 Athletes’ Village on the Olympic Park, mostly Get Living build-to-rent blocks with integrated kitchens and floor-to-ceiling glass. Old Stratford is the E15 town centre a few minutes south, with the Theatre Royal and Victorian terraces, and it cleans to a different standard. If your flat is a period conversion near the old high street, our Stratford end of tenancy page is the better fit.
Do you cover the Get Living blocks like Portlands Place and Victory Plaza?
Yes, the Get Living blocks are regular East Village work for us. We know the integrated Bosch and AEG kitchens, the washer-dryer door seals, the full-height glass and the engineered floors in those flats, and we clean to the operator’s hand-back standard. The concierge clears us through the lobby on the day, and in the towers we book the service lift in advance.
Does a flat in East Village need a property licence?
Usually not in the way people expect. East Village sits in the Stratford Olympic Park ward, which is one of two Newham wards carved out of the borough-wide selective and additional HMO licensing schemes, so the strict Newham regime that covers 22 wards does not apply here. On the managed build-to-rent blocks the operator runs the building to standard, so any licensing burden sits with them rather than with an individual tenant. It does not change the hand-back standard your deposit is measured against.
What is different about cleaning a build-to-rent flat?
The check-out is stricter and more consistent than a private let. The operator logs a full photographic inventory when you move in and compares the flat to it on a tablet at hand-back, applying the same standard to every flat on the estate. The build itself drives the work too: integrated appliances that need easing out, a washer-dryer seal that traps lint and grease, floor-to-ceiling glass that hazes, engineered floors that mark, and recessed downlights and a heat-interface cupboard a domestic clean skips.
Does the hard water in E20 really cost deposits?
It is the most common deduction we see proposed. Thames Water runs very hard across East Village, around 302 parts per million, so scale builds fast on the rainfall head, the mixer taps and all that shower and balcony glass. A domestic wipe leaves a film that photographs as a haze, and the clerk shoots the glass side-on against the light where that haze shows. We descale back to clear glass and bright chrome, which is why it sits near the top of the kitchen and wet-room work rather than as a final wipe.
Can you handle the integrated washer-dryer and oven?
Always. The washer-dryer door seal is pulled back, scrubbed and dried, the lint filter cleared and the drum run hot, because a filmed seal is the single most common reason a building clerk flags the kitchen on an East Village hand-back. The integrated oven is degreased with a non-caustic product left to dwell and hand-finished, and the door glass comes apart where the design allows for the wipe between the panes.
Do I need to be there for the clean?
No. Most East Village bookings run through the block, so keys reach us at the concierge desk, in person, or through the agent on a resold flat, and the building team clears us into the lobby on the day. Tell us the block and floor on booking. An empty flat cleans faster and photographs better for the hand-back, but we can also clean on the morning of the move once your things are out.
Are you insured, and will the concierge let you in?
Yes, public liability cover to £5m, and we send the certificate ahead when a building or managing agent asks, which the Get Living lobby concierge often does before clearing a booking. We are on the books of 300+ letting agents across London, and the work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions.
How does the Renters’ Rights Act 2025 affect a move-out here?
It went live on 1 May 2026, abolished Section 21 no-fault evictions and converted existing assured shorthold tenancies to periodic ones, so a tenant can leave on a rolling notice. The cleaning obligations at the end of a tenancy did not change, and neither did the five-week deposit cap. The practical effect in a fast-turning neighbourhood like East Village is more frequent, less predictable move-outs, so book the clean earlier than you might have.
How quickly can you book me in?
Same-week is normal on a studio or one-bed if you can flex to a weekday, since end-of-month Fridays are the busy slot on the estate. With a midweek check-out we can usually book you two or three days out. Ring 0333 555 2076 or email [email protected] with the block, floor, check-out date and the operator or agent handling it.