The build-to-rent reality on Olympic Way
Most of our Wembley Park jobs are in a Quintain Living block within a five-minute walk of Olympic Way, the wide pedestrian boulevard that runs from the tube station up to the stadium arch. That single fact shapes almost everything about an end of tenancy clean here. These are not period flats with picture rails and old timber sashes. They are purpose-built rental homes, handed over by an institutional landlord with its own in-house inventory standards, and the people checking you out have seen the same flat handed back forty times.
Here is the short version for anyone who just wants the answer. We clean rented homes in Wembley Park and across HA9 to the standard a Quintain Living or letting-agent check-out demands, working from a 57-point agent-approved checklist, with prices fixed by the size of the flat rather than the hour. A studio is £156 and a two-bed is £243. We bring everything. You get your deposit back, or we come back.
The neighbourhood barely existed in this form fifteen years ago. Quintain has put more than £2bn into the site and delivered close to 6,000 homes, with outline consent for 8,500, and when the build finishes in 2027 Wembley Park will be the largest single-site build-to-rent scheme in the country. Canada Gardens alone, the seventh of these blocks, holds 743 flats. So when we say the rental stock here is dominated by professionally-managed new-builds, that is not a turn of phrase. It is most of the postcode.
What that means in practice is that the people moving out of HA9 are mostly renting from one landlord with one set of standards, rather than from a hundred different private landlords with a hundred different ideas of clean. The Quintain Living Hub sits on Olympic Way and runs the lettings for the whole estate, and the check-out you face at the end has been done thousands of times before. It is a different game from clearing out an old conversion off Forty Lane, and the clean has to match it.
Why Wembley Park sits outside Brent’s licensing map
Brent runs one of the bigger landlord-licensing regimes in London, and Wembley Park is the odd ward out. The council’s Selective Licensing Designation 2 came into force on 1 April 2024 and runs to March 2029. Its own page is blunt about the coverage: the scheme “covers all other 18 wards in Brent, except for the Wembley Park ward.” So almost the whole borough sits under selective licensing while the one ward we work in most does not.
Why does that matter to a tenant who is moving out? It matters because of who your landlord is and what they are obliged to keep on file. A privately let flat in next-door Tokyngton or Wembley Central falls inside selective licensing, so the landlord needs a licence and the council can ask about its condition. In Wembley Park the same single-household let does not need a selective licence at all. The check-out standard there is set by the building operator and the deposit scheme, not by a council inspector, and on the big Quintain blocks that standard is unusually consistent.
The boundary is sharper than most tenants realise. Walk a few hundred metres from the arch towards Tokyngton and you cross out of the excluded ward into a licensed one. The same flat, the same furniture, the same hand-back, and a different licensing regime applies, purely because of which side of the ward line the front door sits on. We mention it because tenants ringing round for quotes sometimes quote us their neighbour’s experience in Wembley Central, and the two situations are not the same.
One thing did change this year. Brent’s borough-wide Additional HMO licensing scheme came into force on 2 February 2026, and that one reaches into purpose-built blocks. If your Wembley Park flat is a share, occupied by three or four people from two or more households, it can need an additional HMO licence even though the ward is outside the selective scheme. A couple or a single household renting one of the Quintain flats is in the clear; a flatshare split across two tenancies might not be. You can read the council’s current position on the Brent property licensing page before you assume either way.
None of this changes the cleaning standard. It changes who is judging it. We mention the licensing because tenants here often expect a council angle that simply is not there, and then over-prepare for the wrong inspector.
Almost the whole borough sits under selective licensing while the one ward we work in most does not.
What a Quintain Living check-out actually tests
Quintain Living, the rental brand that runs most of these blocks, was called Tipi until October 2020. The renaming did not soften the check-out. An institutional landlord that manages thousands of near-identical flats keeps a tight inventory, because consistency is the whole point of the model. Their clerks know what a Canada Gardens kitchen looks like on day one, and they compare your hand-back against that, not against a vague memory.
The check-out clerk works through the flat room by room against the check-in inventory. They photograph everything. On a new-build the camera is unforgiving, because pale grout, white sealant and matte cabinet fronts show every smear under the downlights these flats are full of. We have watched clerks run a finger along the top of a wardrobe door and along the extractor canopy, both spots tenants forget. A maintenance clean that would pass in an older flat gets marked down here, because the baseline is a flat that was spotless eighteen months ago.
Two areas cause most of the disputes we see in HA9. The first is the kitchen, where integrated appliances hide dirt behind and underneath them. The second is glass, because these flats are mostly glazing and the inventory photos of clean windows set a high bar. Get those two right and the rest tends to follow.
A check-out is not the same as the cleaning a regular tenant does on a Sunday. The clerk is comparing the flat to its condition on the day you moved in, allowing for fair wear and tear but nothing more, and a build-to-rent inventory tends to be more detailed than a small landlord’s. It will list the state of the oven interior, the grout lines, the inside of the kitchen drawers and the tracks of the sliding wardrobes. Anything missed becomes a line on the report, and a line on the report becomes a proposed deduction from your deposit. The gap between a good maintenance clean and a passing end of tenancy clean is exactly the gap a deduction lives in.
There is a wider legal backdrop worth knowing. Your deposit has to sit in a government-approved scheme, and the rules on protection and return are set out on the gov.uk tenancy deposit protection guide. The Renters’ Rights Act 2025, which received Royal Assent on 27 October 2025, has been reshaping how tenancies end across England; the text sits on legislation.gov.uk. Cleaning is one of the most common reasons a landlord tries to hold money back, and it is one of the easiest to argue against with evidence, as Citizens Advice sets out plainly.
The new-build details that trip tenants up here
The housing stock here is genuinely different from the rest of Brent, and the clean has to follow the building. Older parts of the borough are terraces and conversions. Wembley Park is glass, render and engineered flooring, and each of those materials fails its inspection in its own way.
Start with the floors. Most of these flats run laminate or engineered board through the hall and living space, with carpet only in the bedrooms, if at all. Engineered floors mark if you drag furniture and they streak if you over-wet them, so they need the right amount of water and no more. The bedroom carpets are usually a pale builder-grade pile that shows traffic lanes down the middle of the room. A clerk reads those lanes as wear, so they need proper extraction rather than a quick going-over with a domestic vacuum.
Then the glazing. Floor-to-ceiling windows and a balcony door are standard in these blocks, and the glass is part of the inventory. Interior glass we always do; the outside faces of upper-floor windows in a tall block are a different matter, since you cannot safely reach them and the building has its own arrangements for the facade. We will tell you straight which panes are ours to clean and which are the building’s job.
Integrated kitchens are the third trap. The fridge, the dishwasher and often the washer sit behind matching cabinet doors, and dirt collects in the gaps and under the plinth. Induction hobs scratch if you attack them with the wrong pad, so they want a soft approach and a careful one. There is usually a small amount of limescale around the tap and the shower screen because the water here is hard, and that comes off with the proper product rather than a scourer that leaves its own marks.
Walls are the quiet one. New-build paint is thin and often a flat matte finish, so scuffs from moving boxes wipe off badly and a heavy hand burnishes a shiny patch into the wall. We sponge marks gently and know when to stop, because a shiny smear reads worse to a clerk than the original scuff did.
Balconies catch people out too. Most of these flats have one, the floor gathers grime and pigeon mess off the stadium-side air, and the inventory usually lists it. We clean the balcony floor and the inside of the balustrade glass as standard.
The extractor and the bathroom fan are a smaller trap with a similar logic. New-build kitchens come with a recirculating extractor whose grease filter clogs quietly over a tenancy, and a clerk who lifts the canopy will spot a greasy filter at once. The bathroom extractor grille gathers dust in the same way. Neither is hard to clean once you know to look, and both are on our checklist, but a tenant cleaning in a hurry the night before a move almost never gets to them.
What our Wembley Park clean covers
We have cleaned rented homes since 2014, and the end of tenancy service is built around one job: getting the flat through its check-out so the deposit comes back. Our cleaners arrive with a 57-point agent-approved checklist and work the flat top to bottom, in the order a clerk will inspect it.
In the kitchen that means the hob, the splashback and the extractor, the sink and tap, the worktops, and every cupboard and drawer inside and out. Integrated appliances get pulled forward where they can be, and we clean behind and underneath as far as access allows. The oven is done by hand, with the door split and the removable parts taken out and cleaned one by one.
In the bathroom we clear limescale from the screen, the tap and the showerhead, scrub the tiles and grout, and bring the sanitaryware, mirror and chrome up to a shine. Bathrooms in these blocks are compact and tiled floor to ceiling, so there is a lot of grout in a small space, and grout is exactly where a clerk’s eye goes.
Through the rest of the flat we dust and wipe every surface, clear cobwebs from the corners, clean inside the wardrobes and the storage cupboard, wipe skirting and the tops of doors and frames, do the interior glass and the mirrors, and vacuum the soft flooring. Light switches, sockets, handles and the inside of the entry-phone panel all get a wipe, because these are the touch-points clerks check and tenants miss.
To work properly we need a few things in place on the day. The flat should have power and hot running water, the fridge and freezer defrosted, and your belongings gone, because we cannot clean around a stack of boxes or inside a fridge that is still full and cold. With that sorted you get the full result, and you get our 48-hour re-clean guarantee behind it.
That guarantee is the part tenants lean on most. If the inventory clerk or the letting agent flags our work within 48 hours of the clean, we come back and put it right at no charge. It is why our first-time pass rate sits at 97%, and why the rare miss still ends with the deposit back.
We are on the books of 300+ letting agents, and over the years we have helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions. Agents keep using us because our clean holds up at check-out; tenants keep booking us because the deposit lands back in their account.
What it costs to book us in HA9
Our end of tenancy prices are fixed by the size of the flat, not by the hour, so the figure you are quoted is the figure you pay. We do not charge by the hour for this service, because a clock running in the background pushes a team to rush, and a rushed clean fails its check-out. A by-the-hour clean, if that is what you actually want, runs at £30 per cleaner.
For an end of tenancy clean in Wembley Park the prices are these. A studio is £156, which suits a lot of the smaller Quintain flats. A one-bed is £207. A two-bed is £243. A three-bed is £339, and a four-bed is £425. Those cover the standard deep clean of an empty flat against the checklist.
Fixed pricing matters more in these blocks than people expect, because the flats are bigger inside than they look from the floor plan and a team needs time to do the glass and the integrated kitchen properly. We would rather give the cleaners the hours and hold the price than cut corners to beat a clock. Most check-out failures we are called in to rescue were quick hourly jobs that ran out of time on the kitchen.
One straight word on value. The deposit on a Wembley Park flat usually runs to four figures, and a cleaning deduction can take a few hundred pounds out of it. Set the cost of the clean against the slice of deposit it protects and the maths is not close.
We also keep the quote honest about what is and is not included. The studio, one, two, three and four-bed prices are for the standard end of tenancy clean of an empty flat. Carpet cleaning, oven cleaning and any external glass are separate lines, priced below, because not every flat needs all three and we would rather you paid for what your flat actually has. A studio with no carpet and a clean integrated oven needs less than a three-bed with bedroom carpet throughout, and the price should say so.
Carpets, ovens and glass: the add-ons that matter
The standard end of tenancy clean covers a great deal, but three add-ons earn their keep in HA9, and they map neatly onto how these flats are built. You can book any of them with the main clean or on their own.
Carpet cleaning is the first. Where a flat has bedroom carpet, that pale pile holds dirt the vacuum cannot lift, and the traffic lanes are what a clerk marks down. We use hot-water extraction, which pulls the grime out rather than pushing it around. Carpet cleaning is priced per room: £36 a bedroom, £43 a living room, or £115 for a whole two-bed flat.
Oven cleaning is the second, and it is the deduction we see most. A grimy oven is an easy mark for a clerk because it photographs badly and there is no arguing with baked-on grease. Our oven cleaning is done by hand: £77 for a single oven, £110 for a double, and £114 for a range. The door comes apart and the racks and trays are cleaned separately, which is the only way to shift the build-up properly.
Glass and upholstery round it out. The interior glazing is part of the main clean, but if you have left sofas or fabric chairs behind, our upholstery cleaning brings them back with the same extraction method we use on carpet. For the exterior faces of windows you can safely reach, exterior window cleaning uses purified water and water-fed poles. On the upper floors of a tall block the outside glass is the building’s responsibility, and we will say so rather than promise something we cannot reach.
Booking, access and the lift problem in tall blocks
Booking is simple. Call us, tell us the flat size and the block, give us a date, and we confirm a team and a price. There is no survey and no deposit to book.
Access in Wembley Park has its own quirks, and the lift is the main one. The taller Quintain blocks have a goods or service lift that residents book for moves, and on a busy weekend that lift gets reserved hours deep. If you can tell us your move-out slot and whether the lift is booked, we plan the team around it, because a crew carrying kit up sixteen floors by stairs loses time that should be going on the kitchen. Tell us the floor and the lift situation when you call.
Parking is the other one. Olympic Way and the streets around the OVO Arena and the London Designer Outlet fill up fast, and on a stadium event day the whole area near the arch is a write-off for a van. Boxpark Wembley and the outlet pull weekend crowds even without an event. We work around event dates where we can, so if your move falls on a match or concert day, flag it and we will time the visit to dodge the worst of it.
For the clean to run we need the flat empty, with power, hot water and a defrosted fridge-freezer. If you want the deposit handled cleanly at the other end, Shelter’s guide to getting your deposit back is a sensible read on timelines and disputes. We can clean the day before or the morning of your check-out, whichever lines up with the clerk.
Timing the visit around your check-out is worth a moment’s thought. If the clerk is booked for the morning, we will usually clean the day before so the flat sits clean overnight and the report is taken on fresh work. If you have already handed back the keys and the clean is being done to settle a dispute, we can work to the agent’s access instead. Either way, the 48-hour re-clean guarantee runs from our visit, so the closer the clean sits to the inspection, the more cover you have.
We work right across this corner of the borough, so if your move is in Wembley proper or over in Tokyngton we cover those too, and you can see the full area list on our Brent end of tenancy hub. To book, call 0333 555 2076 or email [email protected], and a real person will sort the date.
Words that come up at check-out
Check-out paperwork is full of terms that mean money one way or the other. A few of the ones worth knowing before you move out of a Wembley Park flat:
- Check-in inventory
- The report and photos taken when you moved in, recording the condition of every room. The check-out is measured against this document, so a detailed check-in actually protects a tenant who hands back a clean flat.
- Selective licensing
- A council scheme requiring landlords in named wards to hold a licence to let. Brent’s covers 18 wards but not Wembley Park, as set out on the council licensing page.
- Additional HMO licence
- A separate Brent scheme, live from 2 February 2026, that can apply to a shared flat let to three or four people from two or more households, even inside the excluded ward.
- Fair wear and tear
- The gradual decline a landlord cannot charge you for, like faded paint or a slightly worn carpet. Dirt is not wear and tear, which is why a cleaning deduction is easier to challenge than a damage one.
- Hot-water extraction
- The carpet and upholstery method that injects hot water and solution into the pile and draws it back out with the dirt, rather than wiping the surface. It is what lifts the traffic lanes a clerk marks down.
- Check-out report
- The clerk’s room-by-room write-up at the end of the tenancy. Each flagged item can become a proposed deduction, and the deposit scheme’s dispute service rules on any you contest.
Questions Wembley Park tenants ask
These are the questions we field most often from tenants moving out of HA9, with straight answers.
How much is an end of tenancy clean for a Wembley Park flat?
A studio is £156, a one-bed £207, a two-bed £243, a three-bed £339 and a four-bed £425. The price is fixed by the size of the flat, not the hour, so the quote you get is the price you pay.
Do I need a property licence to rent in Wembley Park?
Wembley Park is the one Brent ward left out of the council’s Selective Licensing Designation 2, so a normal single-household let there does not need a selective licence. A flatshare can fall under Brent’s additional HMO scheme that started on 2 February 2026, so check if your flat is shared across two or more households.
Will the clean get my deposit back?
That is the point of it. Our clean is built to pass a check-out, our first-time pass rate is 97%, and if the clerk or agent flags the work within 48 hours we come back and fix it free. We have helped tenants recover £1.2m in deposits over the years.
What is the 48-hour re-clean guarantee?
If the inventory clerk or letting agent challenges our work within 48 hours of the clean, we return and put it right at no extra charge. It covers the gap between our visit and your check-out inspection.
Do you clean the Quintain Living and Tipi blocks?
Yes. Most of our Wembley Park work is in the Quintain Living blocks, the brand that was called Tipi until 2020. We know the standard their check-out clerks hold and clean to it.
Do you bring your own cleaning equipment and products?
Yes, the team brings all the equipment and the products, at no extra cost. You only need to make sure the flat has power and hot running water on the day.
Is the price charged by the hour?
No. The end of tenancy clean is priced by the size of the flat, which gives the cleaners time to do it properly. If you specifically want an hourly clean instead, that is £30 per cleaner.
Can you clean the outside of my windows on a high floor?
We clean all the interior glass, and the exterior faces you can reach safely with water-fed poles. On the upper floors of a tall block the outside glass is the building’s job, and we will tell you which panes those are.
Do I need to defrost the fridge and empty the flat first?
Yes. The flat needs to be empty of your belongings and the fridge-freezer defrosted, because we cannot clean inside a full, cold appliance or around stacked boxes.
How do I deal with the lift when I move out?
Book the building’s service lift for your move-out slot if your block has one, and tell us your floor and the lift situation when you book. The taller blocks get their lifts reserved early on busy weekends, and it changes how we plan the team.
Should I book oven and carpet cleaning as well?
Often, yes. The oven and the bedroom carpets are the two things clerks deduct for most. Oven cleaning is £77 for a single, £110 for a double and £114 for a range; carpet cleaning is £36 a bedroom, £43 a living room or £115 for a whole two-bed.
Do you cover the rest of Brent as well as Wembley Park?
Yes. We clean across the borough, including Wembley and Tokyngton, and the full list of areas is on our Brent end of tenancy hub. Call us with your postcode and we will confirm.
What happens on a stadium event day?
Parking near the arch and Olympic Way is difficult on a match or concert day. Tell us if your move falls on one and we will time the visit to avoid the worst of the crowds around the OVO Arena and the London Designer Outlet.
How far ahead should I book?
A few days is usually enough, but end of month and event weekends go quickly here. Call 0333 555 2076 or email [email protected] with your date and we will lock it in.