West India Quay’s end of tenancy cleaning team

On a warehouse loft here the inventory clerk tilts a desk lamp at the brickwork before they look at anything else, because that is where the grey dust they will charge you for hides. A loft that reads clean from the sofa is not the same as one that passes under a raked lamp, and on West India Quay you are marked against a near-new check-in pack, beam by beam and pane by pane. We are Monster Cleaning Ltd, a domestic cleaning company trading since 2014, and end of tenancy work on this quay is a regular part of our Tower Hamlets week, charged at £30 per hour per cleaner with a 48-hour re-clean guarantee measured against the check-out report itself. Ring 0333 555 2076 for a price in about three minutes.

Last updated June 2026. We cover the whole of West India Quay and the surrounding E14 blocks, from the listed warehouses on Hertsmere Road to the towers above the dock and the clusters across the footbridge. This page sits inside the borough directory at End of Tenancy Cleaning Tower Hamlets.

How the check-in pack quietly sets your deposit

Start with the mechanism, because it is the whole game and almost nobody thinks about it until the deposit is already at risk. When you moved into a flat on West India Quay, a clerk walked it and wrote a report on every surface, usually with a full photo pack, and almost always with the words “new” or “as new” against the kitchen, the bathroom and the glass. Those words were true that day. At check-out a clerk walks the flat again and compares it to that pack, surface by surface, and anything materially worse than the entry, beyond fair wear and tear, comes off your deposit. You are being marked against a professional clean of a near-new flat. That is why a mop and a free Sunday rarely gets you over the line on this quay.

Who lives here makes the inspection sharper than most. This is corporate-let and relocation territory, a lot of it company tenancies handed back through a managing agent and a building concierge rather than a landlord who ever met the tenant. Turnover is fast. There is little of the give-and-take a small private landlord allows, because the person inspecting your flat is working to a report and has never seen the place lived in. Lettings on the quay and across the wider Canary Wharf cluster run through firms like JLL, Savills and Johns and Co, and they deduct against the check-in record, not against a friendly walk-round.

The money is not abstract. On the quay rescues we get called into, the deductions land in a familiar pattern: grease left in an oven, a film of dust still sitting in the brick face, beam tops nobody reached, a hard-water haze on the tall windows. Put a few of those against a deposit of several thousand pounds and the sum makes itself. Most tenants run that sum only after they have failed the check-out, which is a shame, because the first round is the cheap one to win.

Brick, iron and tall glass: what these two homes ask for

There are really two kinds of home on West India Quay, and they clean so differently it is worth being honest about which one you have.

The lofts in the listed sugar warehouses

The first is the loft inside the converted Georgian sugar warehouses on the north side of the dock. No.1 Warehouse is the Museum of London Docklands now, a Grade I listed building put up around 1802 to hold sugar, rum and tea off the West India ships, and the lofts along that frontage and in No.2 Warehouse share its fabric: exposed yellow-stock brick, original cast-iron columns, heavy timber beams, and tall windows set deep in the brick. They are the genuinely special homes on the quay and they are dust traps in ways a plastered flat is not. Brick is porous and holds a fine grey film across its whole face. The tops of the ironwork and the beams collect a felt of dust you never see from standing height, and a clerk sees the instant a lamp rakes across it. None of that lifts with a cloth. The brick has to be brushed and vacuumed down its face, the column and beam tops reached and taken back, and the deep-reveal windows done both sides and dried so the hard water does not bloom again.

The tower flats above the dock

The second is the modern high-rise flat, most of them in the 33-storey tower at 1 West India Quay that carries the Marriott on its lower floors and apartments above, with the taller residential blocks like Landmark Pinnacle a short walk along the water. These read like other Canary Wharf tower flats: floor-to-ceiling glass, handle-less gloss kitchen units, integrated appliances behind matching doors, a walk-in shower with a fixed screen, engineered or stone flooring. The work there is glass film, gloss-door fingerprinting and edge grease, the strip beside the integrated appliances, and the floor done for its actual material. Both kinds of flat finish the same way: keys back at a concierge desk, the inspection following against the check-in pack. The eye in the room does not decide the deposit here.

A loft that reads clean from the sofa is not the same as one that passes under a raked lamp.

This quay is a different scheme from the riverside new-builds we cover further out. The regeneration flats at Royal Wharf or down towards South Quay are modern glass with no period fabric. The warehouse lofts here are the opposite: a listed Georgian building of brick, iron and timber that has to be cleaned as what it is, not wiped over like a glass box.

What 1 May 2026 changed for a quay move-out

The Renters’ Rights Act 2025 went live on 1 May 2026. Section 21 no-fault evictions are gone, every existing assured shorthold tenancy in England has converted to a periodic tenancy, and a tenant can now give two months’ notice at any point rather than waiting for a fixed term to end.

Here is the part people get wrong. The cleaning side of a move-out did not change at all. The check-in benchmark still applies. What did tighten is the evidence a landlord or agent must show to hold deposit money: the burden is on them to back a deduction against the check-in and check-out records rather than simply claim it. On a quay where the deductions are loft-specific and photographable, that cuts in the tenant’s favour, but only if your clean is documented. A strong, photographed clean to the inventory standard is what actually protects you now.

The other effect is timing, and timing bites here. This was already a high-churn patch, full of one-year corporate lets and short professional tenancies. Let people leave on a rolling two months instead of a fixed end date and the handovers get more frequent and far less predictable, so the month-end pile-up is not going to ease. The dull takeaway pays for itself: book earlier than you used to, because the lift slot and the date you want will be gone if you wait.

Hard water on almost-new fittings

This part of E14 sits in London’s hard-water zone, supplied by Thames Water, whose whole region is hard because the supply passes through chalk and limestone. Minerals leave a cloudy bloom on glass and a dulling film on chrome and stone once water has dried over and over across a tenancy. What catches people out on this quay is that the fittings are usually nearly new. The lofts were converted recently and the tower flats are modern, so taps, screens and stone are rarely more than a few years old, and a light film on a new chrome mixer or a fixed shower screen is easy to miss in normal light and very visible the moment a clerk holds a phone torch beside it.

So we descale those surfaces with a scale remover worked in and rinsed off properly, rather than wiping them over. On near-new fittings the mark is shallow, and a proper rinse takes it back to clear. The same goes for the tall warehouse glass and the floor-to-ceiling tower glazing: cleaned and then dried, so the bloom does not creep back between our visit and the inspection. That drying step is the difference between a window that passes and one that hazes the moment the light goes low.

What it costs, and the maths nobody runs in time

Pricing on West India Quay is our base London level, set by the size of the flat, with the heavier loft work, the brick, the ironwork and the tall glass, built into the clean rather than charged as an extra. A studio is £156. A one-bed is £207. A two-bed is £243. A three-bed is £339. A four-bed is £425. If you would rather book by time, for a part-clean or a top-up before a handover, it is £30 per cleaner per hour. There is no quay premium loaded on top, and the figure you are quoted on the phone is the figure on the invoice.

The table below is the same prices laid out by property, with rough timings so you can see where a day goes.

Carpet shampoo, where a flat has carpet rather than the engineered or stone floors most of these have, is an add-on: £36 a bedroom, £43 a living room, or £115 for a whole two-bed carpeted through. Ovens are included in the end of tenancy clean; on its own an oven is £77 single, £110 double and £114 for a 90cm range. Those figures assume a flat in normal lived-in shape. A long corporate let with heavy wear or a pet household costs more, and we say so on the phone, not after.

Now run the maths the way the deposit makes you. A one-bed at £207 to protect a deposit of two or three thousand pounds is not really a decision. Every booking on this quay carries a 48-hour re-clean guarantee: if the agent flags any cleanliness issue inside 48 hours, we come back and redo it free, provided you tell us inside that window and the flat is still as we left it, with nobody moved in. Our pass rate across these jobs sits near 97%, but the guarantee is the real point, because a failed check-out where deposits run high is not a small thing to shrug off. We are on the books of 300+ letting agents, and over the years that work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions.

What the clerk works through, in order

It helps to know what the inspection actually is, because flats here are checked to a report, not a glance. Every booking runs to a 57-point agent-approved checklist built over a decade of local check-outs, and the clerk’s own order is roughly this.

First, the brick and structure under raked light. On a loft the clerk tips a lamp or uses low evening light across the brick face, the cast-iron and the beam tops. That is the single most common deduction on this quay, so it is the first thing we clean for and the last thing we check before we leave. Second, the tall glass: both the deep-reveal warehouse windows and the full-height tower glazing get looked at edge-on for bloom and smears, inside especially. Third, the oven and extractor, where the door glass is split apart so the brown film between the panes comes out, and the metal hood filter is degreased rather than wiped, because grease is the classic let-down and the easiest thing to photograph.

Then the kitchen proper: behind and beside the integrated fridge, dishwasher and washing machine, the seals, the detergent drawer and the door seal the clerk always opens, and the edges of the handle-less gloss doors checked under the lights for a fingerprint haze. After that the wet areas, where the shower screen, taps, tiles and grout are checked for mineral film and the mastic for surface mould. Last, the floors done for their material, the skirting, frames and switches wiped, and the keys back at the desk, after which the report rather than the conversation decides the deposit. That is why we finish on a deliberate pass against the check-in standard, with the flat photographed before and after: it has to read right under a desk lamp and at a low angle, which is exactly how it is inspected.

It has to read right under a desk lamp and at a low angle, which is exactly how it is inspected.

A warehouse-loft job from March

“Moved out of a converted warehouse loft on Hertsmere Road after a year, one of the Georgian ones with the exposed brick, the cast-iron columns and the huge tall windows. I work in finance over at the Wharf and I had given the place a whole weekend myself, so to me it looked spotless. What I had missed was the dust: a grey film across the brick, a soft line of it along the top of the iron and the beams, and a faint bloom on the windows from the hard water, none of which you saw until the concierge tipped a desk lamp at the wall. Two cleaners brushed the brick face down, took the beam and column tops back, did both sides of every window and dried them, and finished in under a morning. JLL came back with a clean report and released the full deposit, nothing held. I would not hand a warehouse flat back any other way again.”
Daniel, West India Quay E14, March 2026

That job is a fair example of the pattern on the quay: a short corporate let, period fabric nobody had dust-cleaned at height, and an agent who inspects to a pack. The clean cost a fraction of what was at stake. What turned it was not the scrubbing alone but the dated photo set that went out with the invoice, which is the part most do-it-yourself check-outs never have when the agent pushes back.

Booking it, the concierge and the lift

Booking is short, and built around the access here, which is almost always a building concierge and a goods or service lift rather than a front door onto a street. The steps are simple.

1. Ring 0333 555 2076. Price in about three minutes. Give us the building, whether it is a warehouse loft or a tower flat, the bedrooms, your handover date and any known problem areas. Out of hours, send us a message or email [email protected] and someone calls you back.
2. We quote from the list above. A fixed price by flat size, carpet added only where there is actually carpet, the brick and window work already in the clean. No surprise lines on the invoice.
3. We book around the inspection. Ideally the day before the concierge handover, with a buffer, and we arrange the access slot and the service lift with the building so the team are not turned away at the desk. Allow a little longer for an end-of-month slot.
4. We clean to the checklist. Two or more cleaners, the 57-point list, the brick, ironwork and tall glass done properly, finished with the check-in-standard pass and a before-and-after photo set.
5. If anything is flagged, we return. The 48-hour re-clean guarantee covers a clerk callout, so a flagged item is put right inside that window at no extra charge.

One honest note on access. The quay has no kerbside to speak of and the buildings run on concierge desks and lift bookings, so the thing that slows a move-out here is not parking but the lift. Tell us the building and the handover time when you book and we sort the slot in advance. If you want the move and the clean on one booking we also do removals, which helps when several van trips through a single goods lift would otherwise eat the afternoon.

Add-ons, the right job, and the areas next door

A quay move-out often pulls in more than the core clean. Carpet cleaning is the common add-on where a flat has carpet, sometimes written into a tenancy as a hard requirement. Oven cleaning is in every end of tenancy job as standard and also stands alone from £77 if that is all the agent flagged. Upholstery cleaning covers furnished corporate lets, and exterior or hard-to-reach glass an inventory sometimes asks for is a window cleaning job folded into the same visit.

Three jobs get muddled, and it pays to book the right one.

Check-in inventory pack

The report the clerk writes on day one, surface by surface, with photos. It is the benchmark your check-out is judged against, which is why we clean to it and not to a generic idea of “clean”.

End of tenancy clean

Built to match that pack and get the deposit back, against the letting-agent benchmark, with the flat empty and the 48-hour guarantee on it at £30 an hour.

Deep clean

A deep clean resets a home you are keeping, lived-in, with no formal standard to hit, also from £30 an hour.

Regular domestic clean

A regular domestic clean is ongoing upkeep, from £22 an hour.

One council point worth knowing if you let a flat here rather than rent it: the London Borough of Tower Hamlets runs a selective licensing scheme, but it covers only the Spitalfields and Banglatown, Stepney Green, Weavers and Whitechapel wards and is currently set to run until the end of September 2026. West India Quay and the Canary Wharf cluster sit outside it. If you are a landlord, check the current position before a tenancy ends, because a property that should be licensed and is not can complicate a hand-back.

We work the areas around the quay too, which matters when your next flat is one cluster over or a tenancy straddles a line: End of Tenancy Cleaning Canary Wharf across the floating footbridge, plus Poplar, Limehouse and Blackwall a short way along the dock.

Questions we get asked

Do I actually need professional end of tenancy cleaning on West India Quay?

You can clean it yourself; the Tenant Fees Act 2019 stops an agent writing professional cleaning in as a contractual condition. The snag is the benchmark. The flat was handed to you spotless and the clerk marks your check-out against that check-in pack, line by line, under a desk lamp. On a converted warehouse loft, hitting that standard on brick and tall glass without the right kit is hard, and with Canary Wharf deposits often running to several thousand pounds the sums usually point one way.

Do you clean the listed warehouse lofts as well as the tower flats?

Yes, and they are two different jobs. The lofts in No.1 and No.2 Warehouse get the exposed brick brushed and vacuumed down its face, the tops of the cast-iron columns and timber beams reached and taken back, and the tall warehouse windows done both sides and dried so they do not bloom. The flats in the 1 West India Quay tower above the Marriott get the floor-to-ceiling glass, the handle-less gloss kitchen and the integrated appliances done instead.

Is the exposed brick and the ironwork included, or charged as an extra?

Included. The brick faces, the cast-iron column tops and the timber beam tops are part of the loft clean at no extra charge, because on this quay they are the single most common reason a flat gets flagged. We do not load a surcharge onto the warehouse work.

Why does my flat look spotless but still fail the check-out?

Because the clerk does not inspect it the way you live in it. They rake a desk lamp or low evening light across the brick, the beam tops and the tall glass, and a fine grey dust film or a faint hard-water bloom that is invisible from the sofa lights up at once. That low-angle check is exactly what we clean and dry the flat for.

What does the 48-hour re-clean guarantee actually cover?

If the inventory clerk flags anything we cleaned, tell us inside 48 hours and we come back and put it right at no charge, provided the flat is still in the state we left it and nobody has moved in. On West India Quay a callback is nearly always a brick, beam, window or shower-screen detail rather than ordinary dirt.

Can you handle the concierge handover and the service lift?

Yes, and we plan the job around it. Almost every home here is reached through a building concierge and a goods or service lift, not a street door, so we book the access slot and the lift with the building before the day. That keeps the team from being held at the desk on a tight handover.

Which letting agents do you work with around West India Quay?

We are on the books of 300+ letting agents, including the ones running flats on this quay and across the Canary Wharf cluster, among them JLL, Savills and Johns and Co. They inspect to a clerk and a report rather than a friendly walk-round, and we clean to the standard they mark against.

Is the water really hard here, and does it change the clean?

Yes. This part of E14 is supplied by Thames Water, whose whole region is hard because the water has passed through chalk and limestone. Glass, chrome and stone dry to a mineral film. The catch on this quay is that the fittings are nearly new, so the film is shallow and easy to miss in normal light; we descale and rinse them back to clear rather than wiping over them.

How has the Renters’ Rights Act 2025 changed deposits on this quay?

It went live on 1 May 2026 and tightened the evidence a landlord or agent must show to hold deposit money; the burden is on them to prove a deduction against the check-in and check-out records rather than simply assert it. The cleaning obligation itself did not change. A photographed clean to the inventory standard is what protects you, and any dispute is decided on that evidence.

Most of these flats are hard floors. Do you still do carpets?

Most homes on the quay have engineered board, stone or tile, which we clean for the material as part of the job. Where there is carpet, shampoo is a priced add-on: £36 a bedroom, £43 a living room, or £115 for a whole two-bed carpeted through.

How far ahead should I book?

As soon as you have the handover date. We aim for the day before the concierge inspection so the flat is fresh for the clerk, and because the lift slot has to be arranged with the building, the earlier you call the easier it is to get the window you want.

Can you promise I get my whole deposit back?

No honest cleaner can promise a third party’s decision. What we can do is clean to the 57-point agent-approved checklist, hold a 97% first-time pass rate on these jobs, hand you a dated photo set as evidence, and stand behind it with the 48-hour re-clean guarantee. Over the years that work has helped tenants recover £1.2m in deposits.

Other Monster Cleaning services in West India Quay

Staying put rather than moving out? We also offer carpet cleaning in West India Quay, oven cleaning in West India Quay and domestic cleaning in West India Quay.