On a Marches check-out the clerk holds the shower screen up to the light before anything else, because in a tower flat on Woking’s hard water that pane of glass clouds with scale inside a few months and it is the easiest deduction in the building to photograph. That sets what end-of-tenancy cleaning at Victoria Square has to be: built to the build-to-rent inventory the flat was signed against, checklist-led, deposit-first, priced as a fixed package or £30 per hour per cleaner if you would rather, and backed by a 48-hour re-clean guarantee measured against the check-out report itself. Ring 0333 555 2076 for a price in about three minutes.
Last updated June 2026. We cover Victoria Square and the wider Woking town centre across GU21 and GU22, from the towers on Commercial Way out to the older blocks behind the station. This page sits inside the county directory at End of Tenancy Cleaning Surrey.
Why a brand-new tower flat still loses deposits
The flats here are barely a few years old. The Marches, the two residential towers that finished in August 2022, are wholly modern: a 34-storey block rising to about 117 metres, which on topping out became the tallest building in Woking and stands among the tallest in Surrey, alongside its 32-storey neighbour, with the Hilton occupying a third 23-storey tower next door. Residents started moving in from May 2022. There is no period detail anywhere in these apartments. No cornicing, no picture rails, no original boards. What there is instead is a precise set of surfaces that mark easily and that clerks have learned exactly where to photograph, which is why a flat this new still loses money at check-out when the clean is rushed.
Flat matt emulsion is the first of them. The developer specced a low-sheen paint across these apartments because it reads clean and contemporary on a viewing, but it scuffs if you so much as drag a chair past it, and it cannot be spot-cleaned the way a wipeable kitchen paint can. A black heel-mark by the front door, a sofa-back graze along the living-room wall, a suitcase scrape down the hall: every one of those shows, and every one of them was absent from the move-in photographs. The decorator’s caulk line where the skirting meets the wall is the quiet companion to it. Crisp and white at check-in, it goes grey and starts lifting after a year of mop-water and shoe contact, and a clerk will note it.
The integrated kitchen is the second magnet. Every Marches apartment has a fully fitted kitchen with an integrated oven, an induction hob and an extractor behind a matching door. Because it is integrated, tenants treat the lot as furniture and rarely take it apart, so grease bakes onto the oven roof, down the door seal and into the extractor mesh. The check-in report itemises that oven on its own line with its own photo. If it comes back with carbonised grease on the glass, that is a clean deduction, not fair wear, and arguing the point after the fact almost never works.
Then the floor. Engineered wood-effect boards run through the living space in most of these flats, and they show two things the clerk looks for: white drag-marks where furniture feet were moved without felt pads, and a dull film along the kitchen run where cooking residue settles and a household mop never quite lifts it. Both photograph under the downlights. The floor-to-ceiling glazing is its own line again, inside and out, and so is the balcony, which a new-build report counts separately from the rooms.
There is a pattern to who lives here, too, and it shapes the wear. The Marches was sold on Woking station being a short walk away and the fast trains into London Waterloo running in around twenty-five minutes, so the bulk of tenants commute. That means flats barely cooked in midweek and then hammered at the weekend, balcony doors left open through summer so the threshold boards take grit and sun, and a single heavy Sunday roast baked weekly onto an oven nobody opens up. It is a different wear profile from a family house, and the clean has to answer that profile rather than a generic tick-sheet. We have done enough of these towers to know the front-door scuff and the clouded screen are waiting before we step out of the lift.
What the clerk works through on a Marches hand-back
The clean is shaped to what a build-to-rent inventory clerk actually photographs in these flats, not to a printed list of rooms, and it is all in the standard end-of-tenancy price. Knowing the order the clerk follows is the easiest way to see why we work the way we do.
The kitchen takes the most attention because it carries the most risk. The integrated oven is taken apart as far as it safely comes: the door glass split and degreased between the panels, the racks soaked, the roof, fan and seal brought back to the check-in photo. The induction hob and splashback are cleared, the extractor mesh degreased, the integrated fridge and any integrated dishwasher cleaned inside and behind the door, every cupboard wiped inside and out, the worktops finished, and the kitchen run of floor de-filmed so there is no greasy haze sitting under the lights. That run of floor is one of the lines clerks rake at a low angle, so it gets done properly rather than damp-mopped.
The bathroom is the other risk room, and in a hard-water flat it is where most tenants come unstuck on their own. The glass screen is descaled back to clear, the chrome and showerhead descaled and buffed, the tiling and grout cleaned, the sealant lines checked for any mould bloom, the extractor vent dusted and the sanitaryware brought back to white with no scale ring around the waste. This is the area a clerk photographs most closely in these flats, so it gets the most time on the job.
Through the living space and the bedrooms the matt-emulsion walls are spot-cleaned where they take it without flashing, the scuffs and heel-marks lifted from skirtings and the caulk line, the engineered floor cleaned and the furniture drag-marks worked out, the balcony glass and floor done, the internal glazing and sills cleaned, and the wardrobes and built-in storage wiped inside. Everywhere else gets the detail that a check-out walk-through catches: light switches, sockets, the thermostat and the intercom handset wiped, internal doors and handles cleaned, every reachable ledge dusted, and the front door faced both sides because it is the first thing the clerk sees stepping off the lift. Floors are finished last, so nothing tracks back across them before the inspection.
We have done enough of these towers to know the front-door scuff and the clouded screen are waiting before we step out of the lift.
Hard water, the scale film, and the glass nobody can shift
Woking sits in a hard-water zone. Affinity Water supplies the GU21 area from chalk-aquifer sources, and the Woking supply runs at about 273 mg/l of calcium carbonate, well above the England average; the figure is published on the supplier’s own water-quality pages at affinitywater.co.uk. In an old house that shows up slowly, on tired taps over years. In a 2022-built Marches flat with a glass shower screen and chrome fittings it shows up fast and obvious: a milky film bonds to the glass within months, the showerhead furs, and the tap bases pick up a dull ring.
This is the single thing we are most often called back to rescue after a tenant has tried the bathroom themselves. A general-purpose spray does nothing to a bonded scale layer. It has to be broken down with the right descaling treatment, left to dwell, worked along the glass and the chrome and then buffed clear so there is no residue and no etching left behind. Done properly the screen goes back to genuinely clear, which is exactly what the check-in photo shows and therefore exactly what the clerk holds it against. We do not lean on a named miracle product, because what actually clears the glass is the dwell time and the technique, not the branding on the bottle.
The limescale question is also why the bathroom is the room we will not let anyone rush. A clerk in one of these flats checks the glass edge-on against the window, runs a thumbnail down the tap, and pulls the showerhead in close. There is nowhere to hide a film. Get it clear and documented and the deposit conversation about the bathroom is over before it starts.
Booking around the concierge, the lift and the car park
A managed tower is a different operating environment from a street house, and it changes how a clean has to be booked. The concierge desk usually wants a name on the visitor log, a flat number, and sometimes a time window. On a hand-back day the lift can be shared with whatever removal firm the outgoing tenant has hired. We work with that rather than against it: give us the building reference and the check-out time and we slot the clean in after your van has cleared the flat, so the engineered floors and the entrance are finished last and nothing gets walked back over them before the clerk arrives.
The practical details matter here more than they would on a terrace. There is no resident street parking on Commercial Way, so most Marches jobs are reached on foot from the concierge entrance, and the building runs off the Victoria Place car park rather than the kerb. We tell you straight when a job is a walk-from-the-car-park one, and we plan our kit around the service lift instead of the resident lifts, because the front desk will ask which lift we are using and it is faster for everyone if we already know. If your move-out involves one of the older converted blocks behind the station rather than the towers themselves, the job runs the same way: the surfaces differ, but the inventory logic does not. Most of our Marches tenants are commuting and cannot be on site, so we are well used to working from a key left at the desk and reporting back when it is done.
What it costs, and the maths nobody runs in time
These are our standard Surrey rates, and they apply at Victoria Square without a town-centre or high-rise loading, despite the spec of the place. A studio is £156 and a one-bed £207, which is what most people in the towers are booking, and a two-bed comes in at £243. Larger flats run to £339 for a three-bed and £425 for a four-bed if you have one of the bigger layouts. The typical Marches bill therefore lands between £156 and £243, with the integrated oven already inside that figure rather than bolted on top. If you would rather pay by the hour for a part-job, it is £30 per cleaner.
The add-ons are simple, and most of them do not apply in these flats. Carpet shampoo, where a flat has carpeted bedrooms, is £36 a bedroom, £43 for a living room, or £115 for a whole two-bed, but a lot of Marches flats are hard-floored throughout so this often falls away. Oven add-ons run £77 for a single, £110 for a double and £114 for a 90cm range, though the integrated single oven in these flats is already covered by the standard clean, so you would only reach for one of those on a layout that does not exist here. If you want to see exactly what each covers, our oven cleaning service and our hard-floor cleaning service spell it out, and the wider end of tenancy cleaning in Pyrford page covers the Woking outskirts if your next flat is out that way.
Run the maths the way the deposit makes you. A one-bed at £207 set against the deposit held on a town-centre flat near the station is not really a decision once you have seen how a single oven line or a clouded screen gets charged. Most tenants only do that sum after they have tried the clean themselves, failed the check-out, and lost the first round, which is the expensive way round. The first round is the cheap one to win. That is why every booking carries a 48-hour re-clean guarantee: if the clerk flags a cleaning issue inside 48 hours, we come back and redo it free, as long as you tell us in that window and nobody has moved in. Our first-time pass rate on these new-build flats sits at 97%, but the guarantee is the real point, because a failed re-inspection should never be your problem. There is a reason letting agents and build-to-rent operators keep our number: we work to a 57-point agent-approved checklist, we are on the books of 300+ letting agents, and over the years that work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions.
What the law changed in Woking this year
Two things shifted the conversation here in 2026, and neither one changes what you owe on the clean. The first is national. The Renters’ Rights Act 2025 took effect on 1 May 2026, ending Section 21 no-fault evictions and turning existing assured shorthold tenancies into periodic ones, so a tenant can now give two months’ notice at any point rather than waiting out a fixed term. The cleaning side of a move-out did not move at all. You are still liable for returning the flat to its check-in condition, fair wear and tear aside, and a professional-standard clean on hand-back is still the single cleanest way to keep that line at zero. What the Act changes is timing: in a high-churn, commuter-heavy development like this, move-outs get more frequent and less predictable, so the slot you want goes earlier than it used to. Book sooner than feels necessary.
The second is local. From 5 January 2026, Woking Borough Council brought in additional HMO licensing, which requires a licence for small houses in multiple occupation: properties let to three or four people forming two or more households who share a kitchen or bathroom. Larger HMOs of five or more were already covered by mandatory licensing. Crucially, Woking has not introduced borough-wide selective licensing, the kind that would cover ordinary single-household lets, so a standard Marches studio or one-bed let to a couple is outside it entirely. If you have been sharing one of the larger two-bed flats as separate households, though, it is worth knowing the position before you hand back.
That licensing duty falls on the landlord or the operator, not on you, so it does not change your deposit liability. What it does change is the temperature of the inspection. A non-compliant landlord can face a substantial financial penalty under the Housing Act 2004, which makes some operators noticeably more careful about the documented condition of a shared flat at check-out. The practical upshot is plain: in a shared flat the clean has to satisfy whoever inspects it, and the clerk tends to go through it harder rather than softer. If you are unsure of the deposit dispute route, the Tenancy Deposit Scheme and Shelter’s tenancy-deposit guidance both walk through how a protected deposit and its adjudication work.
A Marches job from this spring
“We had a one-bed in the taller Marches tower for just under two years, both of us commuting into Waterloo, so we cooked most weeknights and barely touched the oven properly the whole time. I tried a weekend on it and made it worse. The integrated oven was the thing I dreaded, the glass was brown and the seal was caked, and the inventory had it photographed on its own line. Two cleaners came on a Tuesday, stripped the oven back to clear glass, sorted the scuffed matt paint by the front door and the caulk line along the skirting, and did the shower screen so it actually looked new again. The check-out came back with nothing on the cleaning line and the full deposit cleared. It cost a fraction of what the building quoted for their own contractor.”
Priya, ex-tenant, The Marches, Woking GU21, March 2026
That job is a fair sample of the pattern in these towers: a commuter let, an oven nobody had dealt with, a hard-water screen, and an operator who inspects against a build-to-rent report line by line. What turned it was not the scrubbing alone but the dated before-and-after photos that went out with the invoice, which is the part most do-it-yourself check-outs simply do not have when the operator pushes back.
Which clean you actually need
People mix these up when they ring, so here is the plain difference for a Marches flat. If a clerk is coming to inspect the flat against a check-in report, you want the end-of-tenancy clean, not a deep clean. They overlap, but only the end-of-tenancy version is built to the inventory and carries the 48-hour re-clean guarantee.
- End of tenancy clean
- The hand-back clean, measured against the check-in inventory to protect your deposit. This is what you book when you are moving out and the clerk is coming, and it is the only one with the 48-hour guarantee on it.
- Deep clean
- A thorough reset of a flat you are staying in, with no inventory to hit. Right for a spring clean, after illness, or when a place has been let slide, and priced by the hour from £30 per cleaner.
- Regular domestic clean
- Routine upkeep, weekly or fortnightly, to keep the flat in order week to week rather than for a hand-back. Our recurring domestic cleaning runs from £22 an hour weekly or £24 fortnightly.
One honest note to finish on. We would rather tell you straight what a Marches hand-back needs than over-promise and miss the check-out. Tell us the tower, the flat size and your check-out date, and we will give you a fixed price and a slot that fits both the concierge and your removal.
Questions we get asked
How much is an end of tenancy clean for a flat at Victoria Square?
A studio is £156, a one-bed £207 and a two-bed £243, which covers most of The Marches because the towers are mainly studios, one-beds and two-beds. Those are full prices on our standard Surrey rates, with the integrated oven included and no town-centre or high-rise loading added.
Do you charge a premium because it is a high-spec tower?
No. Victoria Square sits on the same Surrey pricing as a terraced house in Old Woking: studio £156, one-bed £207, two-bed £243. The glass, the concierge and the height make the clean more careful, not more expensive.
Is the integrated oven covered in the standard price?
Yes. Every Marches flat has an integrated single oven, hob and extractor, and degreasing all three back to the check-in photo is part of the standard clean. You would only pay an oven add-on, £110 for a double or £114 for a 90cm range, for appliances these flats do not have.
The shower glass has gone cloudy and I cannot shift it. Can you?
Yes. Woking water runs hard at about 273 mg/l, so scale bonds to glass and chrome within months in these flats. We break it down with a proper descaling treatment, leave it to dwell, work it along the glass and buff it clear, so the screen goes back to the genuinely clear state the check-in photo shows.
Can you work around the concierge and the service lift?
Yes, and we plan for it. There is no resident parking on Commercial Way, so we arrive on foot from the concierge desk and route kit through the service lift rather than the resident lifts. Give us the building reference and the flat number and we hand the front desk whatever they ask for.
My walls are scuffed matt emulsion. Will that cost me the deposit?
Scuffs on flat emulsion are the most common new-build deduction here. We spot-clean what comes clean without flashing the paint, and lift heel-marks from the skirtings and the caulk line. Genuine wear is the landlord’s to repaint; surface marks and grime are what we remove so they are not charged as damage.
How does the 48-hour re-clean guarantee work?
If the clerk flags anything on the cleaning line within 48 hours of us finishing, we come back and put it right at no charge, as long as you tell us inside that window and nobody has moved in. Our first-time pass rate on these flats is 97%, but the guarantee means a re-inspection is never your problem.
Do you work to a checklist the operator recognises?
We clean to a 57-point agent-approved checklist built around what build-to-rent clerks actually photograph, and we have handed flats back for tenants using 300+ letting agents and operators, with £1.2m in deposits recovered over the years. The list is shaped to the inventory, not a generic tick-sheet.
How long does a Victoria Square flat take?
A studio or one-bed is usually a half-day for two cleaners; a two-bed is most of a day. The integrated oven and the hard-water bathroom are the slow parts, which is why we send a team rather than one person and price most jobs as a fixed package, not by the hour.
Does the Renters’ Rights Act 2025 mean I do not need an end of tenancy clean?
No. The Act took effect on 1 May 2026 and changed the tenancy regime, ending Section 21 and turning fixed terms into periodic ones, but it left the cleaning side untouched. You are still liable for returning the flat to its check-in condition, fair wear and tear aside, so a professional-standard clean is still the cleanest way to keep the deduction line at zero.
What is Woking’s new HMO licensing scheme and does it affect my deposit?
From 5 January 2026, Woking Borough Council requires a licence for small HMOs let to three or four people from two or more households who share a kitchen or bathroom. It is a landlord duty, not a tenant one, so it does not change what you owe. Woking has no borough-wide selective licensing covering ordinary single-household lets, so a typical Marches flat is unaffected, though a shared one tends to be inspected harder.
Do you clean the balcony?
Yes. New-build inventory reports list the balcony as its own line, so we clean the balcony glass and the floor as part of the standard clean. It is one of the spots clerks check on a tower flat and one tenants most often forget.
Can you do the clean the same day as my removal?
Usually yes, if we know the timings. We work after the van has cleared so nothing tracks back over finished floors, and we route everything through the service lift to fit the building’s move-out rules. Book a few days ahead near month-end, because Woking town-centre slots fill fastest then.
I commute and cannot be there for the clean. Is that a problem?
No, that is the normal case here. Most Marches tenants are on the Waterloo run, so we routinely work with the concierge holding access or a key left at the desk. Tell us the building reference and the check-out time and we handle the rest; you do not need to be in the flat while we work.
Other Monster Cleaning services in Victoria Square
Staying put rather than moving out? We also offer carpet cleaning in Victoria Square, oven cleaning in Victoria Square and domestic cleaning in Victoria Square.