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On a Marches check-out the clerk holds the shower screen up to the light before anything else, because in a tower flat on Woking’s hard water that pane of glass clouds with scale inside a few months and it is the easiest deduction in the building to photograph.
That sets what end-of-tenancy cleaning at Victoria Square has to be: built to the build-to-rent inventory the flat was signed against, checklist-led, deposit-first, priced as a fixed package by bedroom count, and backed by a 48-hour re-clean guarantee measured against the check-out report itself. Ring 0333 555 2076 for a price in about three minutes.
Last updated June 2026. We cover Victoria Square and the wider Woking town centre across GU21 and GU22, from the towers on Commercial Way out to the older blocks behind the station. This page sits inside the county directory at End of Tenancy Cleaning Surrey.
Why a brand-new tower flat still loses deposits
End of tenancy cleaning
from £176
For a studio, fixed by property size, agreed before we start.
These flats are new, but they are built from surfaces that mark and photograph easily. The deposit goes on the oven, the matt walls, the floor film and the scaled glass, every time, so that is what the clean is built around.
The Marches
The two residential towers that finished in August 2022, wholly modern: a 34-storey block rising to about 117 metres, which on topping out became the tallest building in Woking and stands among the tallest in Surrey, alongside its 32-storey neighbour.
Next door
The Hilton occupies a third 23-storey tower.
First residents
Moving in from May 2022.
The flats here are barely a few years old. There is no period detail anywhere in these apartments: no cornicing, no picture rails, no original boards.
What there is instead is a precise set of surfaces that mark easily and that clerks have learned exactly where to photograph, which is why a flat this new still loses money at check-out when the clean is rushed.
Flat matt walls and the caulk line
Flat matt emulsion is the first of them. The developer specced a low-sheen paint across these apartments because it reads clean and contemporary on a viewing, but it scuffs if you so much as drag a chair past it, and it cannot be spot-cleaned the way a wipeable kitchen paint can.
Every one of these shows, and every one of them was absent from the move-in photographs:
a black heel-mark by the front door
a sofa-back graze along the living-room wall
a suitcase scrape down the hall
The decorator’s caulk line where the skirting meets the wall is the quiet companion to it. Crisp and white at check-in, it goes grey and starts lifting after a year of mop-water and shoe contact, and a clerk will note it.
The integrated kitchen
The integrated kitchen is the second magnet. Every Marches apartment has a fully fitted kitchen with an integrated oven, an induction hob and an extractor behind a matching door.
Because it is integrated, tenants treat the lot as furniture and rarely take it apart, so grease bakes onto the oven roof, down the door seal and into the extractor mesh. The check-in report itemises that oven on its own line with its own photo.
If it comes back with carbonised grease on the glass, that is a clean deduction, not fair wear, and arguing the point after the fact almost never works.
The floor, the glazing and the balcony
Engineered wood-effect boards run through the living space in most of these flats, and they show two things the clerk looks for. Both photograph under the downlights.
White drag-marks where furniture feet were moved without felt pads
A dull film along the kitchen run where cooking residue settles and a household mop never quite lifts it
The floor-to-ceiling glazing is its own line again, inside and out, and so is the balcony, which a new-build report counts separately from the rooms.
Who lives here, and how it shapes the wear
The Marches was sold on Woking station being a short walk away and the fast trains into London Waterloo running in around twenty-five minutes, so the bulk of tenants commute. That means:
flats barely cooked in midweek and then hammered at the weekend
balcony doors left open through summer so the threshold boards take grit and sun
a single heavy Sunday roast baked weekly onto an oven nobody opens up
It is a different wear profile from a family house, and the clean has to answer that profile rather than a generic tick-sheet. We have done enough of these towers to know the front-door scuff and the clouded screen are waiting before we step out of the lift.
What the clerk works through on a Marches hand-back
The clean is shaped to what a build-to-rent inventory clerk actually photographs in these flats, not to a printed list of rooms, and it is all in the standard end-of-tenancy price. Knowing the order the clerk follows is the easiest way to see why we work the way we do.
The kitchen
The kitchen takes the most attention because it carries the most risk. The integrated oven has its removable parts out: the racks soaked, the door glass degreased by hand (between the panels where the design allows), the roof, fan and seal brought back to the check-in photo. Then:
the induction hob and splashback cleared
the extractor mesh degreased
the integrated fridge and any integrated dishwasher cleaned inside and behind the door
every cupboard wiped inside and out, and the worktops finished
the kitchen run of floor de-filmed so there is no greasy haze sitting under the lights
That run of floor is one of the lines clerks rake at a low angle, so it gets done properly rather than damp-mopped.
The bathroom
The bathroom is the other risk room, and in a hard-water flat it is where most tenants come unstuck on their own. This is the area a clerk photographs most closely in these flats, so it gets the most time on the job.
The glass screen descaled back to clear
The chrome and showerhead descaled and buffed
The tiling and grout cleaned, and the sealant lines checked for any mould bloom
The extractor vent dusted
The sanitaryware brought back to white with no scale ring around the waste
The living space and bedrooms
The matt-emulsion walls spot-cleaned where they take it without flashing
The scuffs and heel-marks lifted from skirtings and the caulk line
The engineered floor cleaned and the furniture drag-marks worked out
The balcony glass and floor done
The internal glazing and sills cleaned
The wardrobes and built-in storage wiped inside
Everywhere else gets the detail that a check-out walk-through catches:
light switches, sockets, the thermostat and the intercom handset wiped
internal doors and handles cleaned
every reachable ledge dusted
the front door faced both sides, because it is the first thing the clerk sees stepping off the lift
Floors are finished last, so nothing tracks back across them before the inspection.
We have done enough of these towers to know the front-door scuff and the clouded screen are waiting before we step out of the lift.
A job our cleaners finished in Barking and Dagenham.
Hard water, the scale film, and the glass nobody can shift
Woking sits in a hard-water zone, and on new glass and chrome the scale shows up fast.
From one of our jobs in Richmond upon Thames.
Supplier
Affinity Water supplies the GU21 area from chalk-aquifer sources.
Hardness
The Woking supply runs at about 273 mg/l of calcium carbonate, well above the England average; the figure is published on the supplier’s own water-quality pages at affinitywater.co.uk.
In an old house
It shows up slowly, on tired taps over years.
In a 2022-built Marches flat
With a glass shower screen and chrome fittings it shows up fast and obvious: a milky film bonds to the glass within months, the showerhead furs, and the tap bases pick up a dull ring.
This is the single thing we are most often called back to rescue after a tenant has tried the bathroom themselves. A general-purpose spray does nothing to a bonded scale layer. It has to be:
broken down with the right descaling treatment
left to dwell
worked along the glass and the chrome
buffed clear so there is no residue and no etching left behind
Done properly the screen goes back to genuinely clear, which is exactly what the check-in photo shows and therefore exactly what the clerk holds it against.
We do not lean on a named miracle product, because what actually clears the glass is the dwell time and the technique, not the branding on the bottle.
The limescale question is also why the bathroom is the room we will not let anyone rush. A clerk in one of these flats checks the glass edge-on against the window, runs a thumbnail down the tap, and pulls the showerhead in close.
There is nowhere to hide a film. Get it clear and documented and the deposit conversation about the bathroom is over before it starts.
Booking around the concierge, the lift and the car park
Tell us the building reference, the flat number and the check-out time. We sort the visitor log and the service lift with the concierge, and we clean after the removal van has gone so the floors stay clean for the inspection.
A managed tower is a different operating environment from a street house, and it changes how a clean has to be booked.
The concierge desk
It usually wants a name on the visitor log, a flat number, and sometimes a time window.
The lift
On a hand-back day it can be shared with whatever removal firm the outgoing tenant has hired. We plan our kit around the service lift instead of the resident lifts, because the front desk will ask which lift we are using and it is faster for everyone if we already know.
Parking
There is no resident street parking on Commercial Way, so most Marches jobs are reached on foot from the concierge entrance, and the building runs off the Victoria Place car park rather than the kerb. We tell you straight when a job is a walk-from-the-car-park one.
Keys
Most of our Marches tenants are commuting and cannot be on site, so we are well used to working from a key left at the desk and reporting back when it is done.
We work with that rather than against it: give us the building reference and the check-out time and we slot the clean in after your van has cleared the flat, so the engineered floors and the entrance are finished last and nothing gets walked back over them before the clerk arrives.
If your move-out involves one of the older converted blocks behind the station rather than the towers themselves, the job runs the same way: the surfaces differ, but the inventory logic does not.
What it costs, and the maths nobody runs in time
The typical Marches bill lands between £176 and £263, with the integrated oven already inside that figure rather than bolted on top. Studios and one-beds are what most people in the towers are booking.
Studio
£176
One-bed
£227
Two-bed
£263
Three-bed
£359
Four-bed
£445, if you have one of the bigger layouts
By the hour
£30 per cleaner, if you would rather pay that way for a part-job
The add-ons are simple, and most of them do not apply in these flats.
Carpet shampoo
Where a flat has carpeted bedrooms, £29 a bedroom, £36 for a living room, or £94 for two bedrooms and a living room. A lot of Marches flats are hard-floored throughout, so this often falls away.
Oven
£31 for a single and £62 for a double or a 90cm range. The integrated single oven in these flats takes the £31 rate.
Run the maths the way the deposit makes you. A one-bed at £227 set against the deposit held on a town-centre flat near the station is not really a decision once you have seen how a single oven line or a clouded screen gets charged.
Most tenants only do that sum after they have tried the clean themselves, failed the check-out, and lost the first round, which is the expensive way round. The first round is the cheap one to win.
That is why every booking carries a 48-hour re-clean guarantee: if the clerk flags a cleaning issue inside 48 hours, we come back and redo it free, as long as you tell us in that window and nobody has moved in.
The guarantee is the point on these new-build flats, because a failed re-inspection should never be your problem. There is a reason letting agents and build-to-rent operators keep our number:
we work to a 57-point agent-approved checklist
we are on the books of 300+ letting agents
over the years that work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions
57-pointagent-approved checklist4.7our rating on Google300+letting agents on our books£1.2mdeposits recovered for tenants
What the law changed in Woking this year
Two things shifted the conversation here in 2026, and neither one changes what you owe on the clean.
National: the Renters’ Rights Act 2025
The Renters’ Rights Act 2025 took effect on 1 May 2026.
Section 21
No-fault evictions have ended.
Existing tenancies
Assured shorthold tenancies have turned into periodic ones.
Notice
A tenant can now give two months’ notice at any point rather than waiting out a fixed term.
The cleaning side of a move-out did not move at all. You are still liable for returning the flat to its check-in condition, fair wear and tear aside, and a professional-standard clean on hand-back is still the single cleanest way to keep that line at zero.
What the Act changes is timing: in a high-churn, commuter-heavy development like this, move-outs get more frequent and less predictable, so the slot you want goes earlier than it used to. Book sooner than feels necessary.
Local: additional HMO licensing
From 5 January 2026
Woking Borough Council brought in additional HMO licensing, which requires a licence for small houses in multiple occupation: properties let to three or four people forming two or more households who share a kitchen or bathroom.
Five or more
Larger HMOs were already covered by mandatory licensing.
Selective licensing
Woking has not introduced borough-wide selective licensing, the kind that would cover ordinary single-household lets, so a standard Marches studio or one-bed let to a couple is outside it entirely.
If you have been sharing one of the larger two-bed flats as separate households, though, it is worth knowing the position before you hand back.
Our cleaners' work in Barnet.
That licensing duty falls on the landlord or the operator, not on you, so it does not change your deposit liability. What it does change is the temperature of the inspection.
A non-compliant landlord can face a substantial financial penalty under the Housing Act 2004, which makes some operators noticeably more careful about the documented condition of a shared flat at check-out.
The practical upshot is plain: in a shared flat the clean has to satisfy whoever inspects it, and the clerk tends to go through it harder rather than softer.
If a clerk is coming to inspect the flat against a check-in report, you want the end-of-tenancy clean, not a deep clean. They overlap, but only the end-of-tenancy version is built to the inventory and carries the 48-hour re-clean guarantee.
People mix these up when they ring, so here is the plain difference for a Marches flat.
End of tenancy clean
The hand-back clean, measured against the check-in inventory to protect your deposit. This is what you book when you are moving out and the clerk is coming, and it is the only one with the 48-hour guarantee on it.
Deep clean
A thorough reset of a flat you are staying in, with no inventory to hit. Right for a spring clean, after illness, or when a place has been let slide, and priced from £206 for two cleaners and at least three hours, kit included.
Regular domestic clean
Routine upkeep, weekly or fortnightly, to keep the flat in order week to week rather than for a hand-back. Our recurring domestic cleaning runs from £23 an hour weekly or £24 fortnightly.
One honest note to finish on. We would rather tell you straight what a Marches hand-back needs than over-promise and miss the check-out.
Tell us the tower, the flat size and your check-out date, and we will give you a fixed price and a slot that fits both the concierge and your removal.
Questions we get asked
How much is an end of tenancy clean for a flat at Victoria Square?
A studio is £176, a one-bed £227 and a two-bed £263, which covers most of The Marches because the towers are mainly studios, one-beds and two-beds. Those are full prices, with the integrated oven as an add-on from £31.
Do you charge a premium because it is a high-spec tower?
No. Victoria Square is priced like a terraced house in Old Woking: studio £176, one-bed £227, two-bed £263. The glass, the concierge and the height make the clean more careful, not more expensive.
Is the integrated oven included in the end of tenancy price?
No, the oven is an add-on. Every Marches flat has an integrated single oven, hob and extractor; the hob and extractor are degreased back to the check-in photo as part of the standard clean, and the single oven add-on is £31. A double is £62 and a 90cm range £62, but these flats do not have them.
The shower glass has gone cloudy and I cannot shift it. Can you?
Yes. Woking water runs hard at about 273 mg/l, so scale bonds to glass and chrome within months in these flats. We break it down with a proper descaling treatment, leave it to dwell, work it along the glass and buff it clear, so the screen goes back to the genuinely clear state the check-in photo shows.
Can you work around the concierge and the service lift?
Yes, and we plan for it. There is no resident parking on Commercial Way, so we arrive on foot from the concierge desk and route kit through the service lift rather than the resident lifts. Give us the building reference and the flat number and we hand the front desk whatever they ask for.
My walls are scuffed matt emulsion. Will that cost me the deposit?
Scuffs on flat emulsion are the most common new-build deduction here. We spot-clean what comes clean without flashing the paint, and lift heel-marks from the skirtings and the caulk line. Genuine wear is the landlord’s to repaint; surface marks and grime are what we remove so they are not charged as damage.
How does the 48-hour re-clean guarantee work?
If the clerk flags anything on the cleaning line within 48 hours of us finishing, we come back and put it right at no charge, as long as you tell us inside that window and nobody has moved in. The guarantee means a re-inspection is never your problem.
Do you work to a checklist the operator recognises?
We clean to a 57-point agent-approved checklist built around what build-to-rent clerks actually photograph, and we have handed flats back for tenants using 300+ letting agents and operators, with £1.2m in deposits recovered over the years. The list is shaped to the inventory, not a generic tick-sheet.
How long does a Victoria Square flat take?
A studio or one-bed is usually a half-day for two cleaners; a two-bed is most of a day. The integrated oven and the hard-water bathroom are the slow parts, which is why we send a team rather than one person and price most jobs as a fixed package, not by the hour.
Does the Renters’ Rights Act 2025 mean I do not need an end of tenancy clean?
No. The Act took effect on 1 May 2026 and changed the tenancy regime, ending Section 21 and turning fixed terms into periodic ones, but it left the cleaning side untouched. You are still liable for returning the flat to its check-in condition, fair wear and tear aside, so a professional-standard clean is still the cleanest way to keep the deduction line at zero.
What is Woking’s new HMO licensing scheme and does it affect my deposit?
From 5 January 2026, Woking Borough Council requires a licence for small HMOs let to three or four people from two or more households who share a kitchen or bathroom. It is a landlord duty, not a tenant one, so it does not change what you owe. Woking has no borough-wide selective licensing covering ordinary single-household lets, so a typical Marches flat is unaffected, though a shared one tends to be inspected harder.
Do you clean the balcony?
Yes. New-build inventory reports list the balcony as its own line, so we clean the balcony glass and the floor as part of the standard clean. It is one of the spots clerks check on a tower flat and one tenants most often forget.
Can you do the clean the same day as my removal?
Usually yes, if we know the timings. We work after the van has cleared so nothing tracks back over finished floors, and we route everything through the service lift to fit the building’s move-out rules. Book a few days ahead near month-end, because Woking town-centre slots fill fastest then.
I commute and cannot be there for the clean. Is that a problem?
No, that is the normal case here. Most Marches tenants are on the Waterloo run, so we routinely work with the concierge holding access or a key left at the desk. Tell us the building reference and the check-out time and we handle the rest; you do not need to be in the flat while we work.
Other Monster Cleaning services in Victoria Square
