“The flat looked done to us. It was the glazing on the winter-garden balcony and the en-suite screen that the clerk’s video kept coming back to.” That was Megan, handing back a one-bed in an Upper Riverside tower facing The O2. Her flat is the reason this page exists, because on the Greenwich Peninsula the glass is where almost every deposit argument starts.
Last updated April 2026. Pricing, the 57-point agent-approved checklist and the 48-hour re-clean terms below apply to Upper Riverside and the Greenwich Peninsula in SE10; the legal references point to current gov.uk and legislation.gov.uk pages.
Monster came on a Wednesday, two days before our move-out video walk-through at Upper Riverside. We’re a couple, both first-time renters, and we’d been in a one-bed on a middle floor for the full twelve months, the one looking straight across at The O2. Honestly the flat looked spotless to us. We’d spent a whole Sunday on it and gone over the floor-to-ceiling glass on the winter-garden balcony and the walk-in screen in the en-suite more than once. It still dried with this faint cloudy bloom and little water spots that you only noticed under the downlights, and the clerk does the check-out as a video against the check-in clip, so every panel gets filmed close up. We were new to all of this and properly worried about the money. Two cleaners did the glazing, the screen and the rest of the flat in one morning. The screen came back clear with no spotting on the recording, and the concierge handover went through with nothing held. Knight Dragon released the full deposit five working days later. — Megan & Joel, ex-tenants, Upper Riverside SE10
Why Upper Riverside deposits get money taken off them
Upper Riverside is new. Knight Dragon has been building out the Greenwich Peninsula for years, and Upper Riverside is the cluster of tall concierge towers by Peninsula Square and the Design District, next to the elevated linear park called The Tide and a short walk from North Greenwich station. There is no period housing here at all. No split houses, no picture rails, no original boards. What you have instead is modern studios, one-beds and two-beds behind a concierge desk, with floor-to-ceiling glazing, winter-garden balconies that glaze in, integrated appliances and a communal sky lounge and gym. That stock decides what a check-out clean is actually about, and it is rarely the thing tenants scrub hardest.
The money comes off for glass, gloss and the parts a hoover skips, not for the things people fret over. The agent’s clerk arrives with an inventory and a check-in video shot when the flat was new or freshly turned between tenancies, and walks it filming as they go. The bar is high because the starting point was a flat that looked like a show apartment. There is no allowance here for a tired old place where a bit of marking gets forgiven.
The marks that take money off an Upper Riverside deposit are predictable. A hard-water bloom and finger marks on the winter-garden glazing and the balcony doors. A walk-in shower screen dried spotty by the hard Thames Water supply. High-gloss handle-less kitchen units left with a greasy film near the hob. Integrated appliances cleaned on the front but not inside. White-painted hallway walls and skirting scuffed in a way the concierge handover treats as chargeable rather than fair wear. Megan and Joel’s flat was the first two of those almost exactly; the floors and the paint were fine, and the glazing was the whole job.
The Renters’ Rights Act 2025 and your deposit
Cleaning is one of the few deductions a landlord can still make cleanly, so it pays to know the rules before the keys go back to the concierge. Your deposit sits in a government-backed scheme. A landlord can’t bill you for fair wear and tear and can’t ask the flat to come back cleaner than the inventory recorded, but they can charge to bring it back to that documented standard, and on a near-new flat the gap between fair wear and a chargeable clean is thin because the check-in clip showed so little to begin with. The Renters’ Rights Act 2025 changed how tenancies end and how deposits are handled, and the current detail is kept on gov.uk. A dispute is raised through whichever scheme holds the money, the Tenancy Deposit Scheme or mydeposits, with the clerk’s report and video as the evidence on both sides. Shelter has plain-English guidance on what counts as a fair deduction if you want to read it before challenging anything. The cleaner way to put it: pass the video walk-through and there is nothing to argue about.
Royal Greenwich and the Peninsula letting market
Upper Riverside sits in the Royal Borough of Greenwich, postcode SE10, and the council is at royalgreenwich.gov.uk. For a hand-back the council matters less than the agents do. Lettings across the Peninsula run largely through Knight Dragon’s own lettings team, JLL and Savills, and their clerks know exactly what a new tower flat here should look like because they let them new. The standard is set against show-flat condition, not against a worn flat where a little marking is expected. Nationally we’re trusted by 300+ letting agents, and the report format barely changes building to building; at Upper Riverside the glazing and the screen are simply the parts the camera lingers on.
Hard water on new fittings
The water on the Peninsula is hard. It comes from Thames Water, and on a development this young the scale story is different from an old flat. The chrome, the screen and the taps are recent, so nothing has pitted yet, but the supply still dries as a dull bloom on shower glass, mixer taps and the inside of a kettle within a few months of moving in. On a winter-garden balcony that glazes in from floor to ceiling, that bloom is exactly what a clerk’s camera finds, and it shows up worst under the downlights and the bright glazed-balcony light rather than in flat shade, which is usually the moment the clip is being recorded. We take the screens and the glazing back with a proper scale remover and a bladed finish rather than a quick going-over with a cloth, because a cloth on its own only spreads the haze and it returns the next day. The kettle and the shower head get descaled as well, since clerks lift the kettle lid and run the shower far more often than people expect.
Where we clean around Upper Riverside and the Peninsula
We cover the whole development and the streets and blocks around it.
- The Upper Riverside towers around Peninsula Square and the named blocks facing the river and The O2.
- The flats along The Tide, the elevated linear park that runs through the Peninsula.
- The Design District blocks and the apartments behind them.
- Anything walkable from North Greenwich station, the Jubilee line and the bus interchange that sits right on the doorstep.
- The newer Peninsula phases out towards Greenwich Peninsula Ecology Park and the riverside path.
- The towers near the lower terminal of the IFS Cloud cable car that runs across the river to the Royal Docks.
One practical thing about moving out here: the access. Most flats are up a concierge tower with one lift core, the parking is limited and time-controlled, and the loading bay has to be booked through the desk. If your removals van and the cleaning team both want that bay on the same morning it goes wrong, so we’d rather come once the furniture is out and the flat is empty, which is also when the glazing and the floors come up best. North Greenwich and the bus interchange shape the timing here more than a car does, and we plan around that.
What’s included in an Upper Riverside end of tenancy clean
End of tenancy is the hand-back clean, measured against the inventory and signed off at the concierge handover. Deep cleaning is the same depth of work but for a flat you’re staying in, with no clerk and no guarantee tied to a report. Regular cleaning is week-to-week upkeep by the hour. The work described below is the first one, the check-out clean a clerk films against, not a tidy-up. Everything is done against a 57-point agent-approved checklist, the same list the clerk is effectively working from. Here is how it breaks down in a typical Upper Riverside flat.
Kitchen
The kitchens here are modern and high-gloss with handle-less integrated units, so the work is mostly the haze and the parts behind doors. We degrease the hob and the splashback, clean the extractor and pull its filter out rather than wipe it through the cover, and take the oven back inside, racks, trays and the door glass split and cleaned between the panes. The integrated fridge, freezer and dishwasher are cleaned inside and out, seals included, not just fronted up. Gloss units and the push-catch edges are degreased and buffed so they don’t dry streaky, on top and inside. Sink and mixer descaled, splashes off the cabinets, the floor done last.
Bathrooms and en-suites
This is where the hard water shows and where Megan and Joel’s flat nearly came unstuck. The walk-in shower screen has the scale taken off both faces and a bladed finish so it stays clear when the light hits it, looked at dry rather than wet. Taps, the shower arm, valve and waste come up bright, tiles washed and grout brushed, any mould spotting dealt with, the mirror and glass shelves left smear-free because a smear shows under bathroom downlights at once. The toilet is done inside, behind and at the scale line under the water. An en-suite gets exactly the same treatment as the main bathroom; a two-bed up an Upper Riverside tower usually has two screens to bring back clear, not one.
Bedrooms and living areas
The glazing is the headline job in these rooms. Floor-to-ceiling windows, the winter-garden balcony glazing and the balcony doors are cleaned inside, frames and runners wiped, the glass finished so there’s no bloom under the downlights. Built-in wardrobes are cleared and wiped inside and out, including the tops. Skirting, doors and frames are wiped, scuffs lifted off the white paint where they come away without taking the matt finish with them. Carpets where fitted are vacuumed including the strip where furniture stood; carpet shampoo is an add-on if the inventory asks for it.
Throughout
Hallways and the white-painted walls that scuff so easily in these blocks, light switches, sockets, skirting, internal glass, and the winter-garden balcony floor and railing because clerks do step out and film it. Spot-cleaning of wall marks where they lift cleanly. One thing we won’t do is promise to scrub a scuff out of soft new paint when the only honest result is a shiny patch that films worse than the mark. We’ll say straight when something is a landlord paint job rather than a clean, because pretending otherwise just loses you the argument later. The aim is simple: the flat should match the check-in clip, which in an Upper Riverside tower means close to new.
What an Upper Riverside end of tenancy clean costs
Flat prices, fixed by size, not invented per job, and they match the figures in the schema on this page.
No survey. No call-out fee.
| Property | Price |
|---|---|
| Studio | £156 |
| 1-bed flat | £207 |
| 2-bed flat | £243 |
| 3-bed flat | £339 |
| 4-bed | £425 |
| Hourly (per cleaner, non-standard jobs) | £30 |
Carpet shampoo is an add-on where the inventory wants it: £36 a bedroom, £43 a living room, or £115 for whole-flat carpet on a two-bed. A single integrated oven is built into the price already; a double is £110 and a 90cm range is £114. Most Upper Riverside flats are studios, one-beds and two-beds with hard floors and a lot of glass, so the usual booking is the £207 or £243 line with no carpet add-on at all. Megan and Joel’s one-bed was the standard £207. Across the work we have done we have put more than £1.2m of deposits back in tenants’ hands, and we hold a 97% first-time pass rate against check-out reports, which is the number that actually matters to you. Trustpilot has us at 3.1/5 over 128 reviews, and we’d rather show you the real figure than a rounded-up one.
What the inventory clerk will actually check
If you want to know where the money is, watch where the clerk’s camera goes first. In an Upper Riverside flat the order barely changes.
- The floor-to-ceiling glass, the winter-garden glazing and the balcony doors, filmed close against the check-in clip, looking for bloom and finger marks under the downlights.
- The walk-in shower screen, both faces, for scale and spotting, recorded dry.
- Inside the integrated appliances: oven, fridge, freezer, dishwasher, washer drawer and seals.
- The high-gloss kitchen units, on top and inside, for grease film near the hob.
- Taps, the spout aerators and the toilet scale line under the water.
- White-painted hallway walls, skirting and door frames for scuffs and rub marks.
- The winter-garden balcony floor and railing, and the window runners and reveals.
- Hard floors into the corners and the strip where furniture stood.
Our 57-point agent-approved checklist is built backwards from exactly that walk, which is why the first-time pass rate sits where it does. None of it is a surprise once you’ve seen one done. The reason first-time renters lose money on it is simply not knowing the glazing and the screen are the whole game in a flat like this.
How booking works
- Call 0333 555 2076 or email [email protected] with the Upper Riverside postcode, how many bedrooms, and your check-out date.
- We give you a fixed price on that call from the list above. No survey visit needed for a standard tower flat.
- We book the team for a slot before your video walk-through, ideally a day or two before, like Megan and Joel did, so anything flagged can still be sorted.
- Two cleaners turn up with everything, including the scale remover and blades the glazing and screen need. You supply nothing.
- If the clerk pulls up something that was on our list, the 48-hour re-clean guarantee means we come back within three days and put it right at no extra cost.
It’s worth booking once you have a move-out date. Upper Riverside check-out slots cluster at month-end, and the days before a concierge handover fill first.
Related cleaning services and nearby areas
If only the oven is the worry, we also do a standalone oven cleaning visit, and where the inventory specifies carpets there is a separate carpet cleaning service. With a wall of glazing facing The O2, the window cleaning team is worth knowing about if you want the outside done while you’re still in the flat, and there’s a hard floor cleaning option for the engineered floors these flats are laid with. This page sits under our wider end of tenancy cleaning across Greenwich coverage, and we run the same checklist for the new towers over the water at end of tenancy cleaning in Royal Wharf.
Frequently Asked Questions
How much is an end of tenancy clean for an Upper Riverside flat?
A studio is £156, a one-bed £207, a two-bed £243, a three-bed £339 and a four-bed £425. Most Upper Riverside flats fall in the £207 to £243 range. Hourly work is £30 per cleaner if you only need certain rooms.
Why does the glazing matter so much in an Upper Riverside flat?
These flats have floor-to-ceiling glass and winter-garden balconies, and the inventory was filmed when the flat was effectively new. Hard Thames Water dries as a bloom on the glazing and the shower screen, and it’s the first thing a clerk’s camera lingers on under the downlights. It’s the most common reason a hand-back here stalls.
Do you guarantee the clean against the concierge handover?
Yes. We work to a 57-point agent-approved checklist and back it with a 48-hour re-clean guarantee. If the clerk flags something that was on our list, we return within three days and fix it at no charge.
What is your first-time pass rate?
97%. Across the end of tenancy work we’ve done since 2014 we have recovered more than £1.2m in deposits for tenants, working with 300+ letting agents.
Do you clean the winter-garden balcony as well?
Yes. The balcony glazing, floor and railing are part of the clean, and clerks step out and film it, so it gets done along with the windows and the runners.
Which letting agents do you work with around the Greenwich Peninsula?
Lettings here run largely through Knight Dragon’s own team, JLL and Savills. We clean to the new-build standard their clerks inspect against, and nationally we’re trusted by 300+ letting agents.
Can you come the day before my video walk-through?
That’s the timing we recommend, a day or two before. Booking the clean before the walk-through means if the clerk flags anything, the 48-hour re-clean guarantee still has time to put it right before the deposit decision.
Is the oven included or is it extra?
A standard integrated oven is included in the flat price. Only a double oven at £110 or a separate 90cm range cooker at £114 is charged on top.
Do I need to supply cleaning products or equipment?
No. Two cleaners arrive with everything, including the scale remover and blades the glazing and shower screen need. You provide nothing.
How long does a one-bed Upper Riverside flat take?
Most one-beds are a morning with two cleaners, like Megan and Joel’s. The glazing and the shower screen are the slow part; the rest moves quickly because these flats are modern and largely hard-floored.
Can my landlord keep my deposit for cleaning?
Only for genuine cleaning beyond fair wear, and the deposit must be in a scheme like the Tenancy Deposit Scheme or mydeposits. A professional check-out clean with our 48-hour guarantee is the part you can put beyond dispute. Shelter has guidance if it goes to adjudication.
Do you cover the rest of the Greenwich Peninsula?
Yes. We work the Upper Riverside towers around Peninsula Square and the Design District, the blocks along The Tide, and the wider Peninsula out towards North Greenwich and the Ecology Park.
How do I actually book it?
Call 0333 555 2076 or email [email protected] with the postcode, the number of bedrooms and your check-out date. We quote off the flat list, book the day, and send two cleaners with all the kit.