On a flat at The Lighterman the clerk does not start with the view. They open the kitchen extractor, slide out the metal filter, and tilt a phone across the wall units to catch the grease nobody can see head on.
This is what an end of tenancy clean on Pilot Walk has to be built around: the surfaces a Greenwich Peninsula inventory clerk actually photographs, worked to a 57-point agent-approved checklist, priced by bedroom count, with a 48-hour re-clean guarantee measured against the check-out report. Ring 0333 555 2076 for a price.
Last updated June 2026. We cover The Lighterman on Pilot Walk and the SE10 postcodes around it on Greenwich Peninsula, including the Lower Riverside addresses near North Greenwich. This page sits inside the borough directory at End of Tenancy Cleaning Greenwich.
How the clean and the agent hand-back actually work
End of tenancy cleaning
from £156
For a studio, fixed by property size, agreed before we start.
Get your price0333 555 2076 · 8am to 7pm
Start with the mechanism, because the deposit turns on it. You are being marked against a brand-new flat, and that is exactly why a mop and a spare evening rarely gets you there.
- When you moved into The Lighterman, a clerk walked the flat and wrote a check-in report describing every surface, almost always with the words “new” or “as new” against the kitchen, the wet room and the engineered floors. Those words were true on the day, because the Conran-designed flat had just been handed over spotless.
- At check-out a clerk walks it again and compares the flat to that report, line by line.
- Anything materially worse than the check-in entry, past fair wear and tear, is a chargeable deduction.
So our clean is built to satisfy the person who writes that report, not to look tidy from the doorway. The flat needs to be empty when we arrive, furniture out and rubbish gone, because the clerk checks behind and under everything and so do we.
- Two cleaners work it room by room against the checklist, kitchen and wet room first because that is where the report is decided, glass and floors last.
- We photograph the flat before and after, every room, and that dated set goes out with the receipt.
- If the clerk later flags something we cleaned, the 48-hour re-clean guarantee brings us back at no charge.
The hand-back itself runs in a set order, and knowing it tells you where a weak clean fails. The clerk acting for the Greenwich Peninsula lettings team, or whichever SE10 agent holds the tenancy, works through it like this:
- The kitchen first: hood off, filter out, oven door open, a hand run along the wall units behind the hob.
- Then the wet room, with the shower screen and mixer held to the light for scale.
- Then the balcony doors and full-height glazing, both faces, against the daylight off the river.
- Then the engineered floors at the thresholds, the hallway paint and the built-in wardrobes.
- High dust last.
Our checklist runs that same order, so the flat is checked the way it will be inspected before we ever leave it.
Our clean is built to satisfy the person who writes the report, not to look tidy from the doorway.
The 57 things we go through, and the new-build traps
Every booking runs to a 57-point checklist, built over a decade of London check-outs and tuned to what these Peninsula clerks flag. The full list comes with the job. Here is the shape of it, with the points that catch new-build tenants pulled out.
The kitchen, where most of the deposit lives
- The integrated extractor hood degreased inside and out, and the metal filter soaked and degreased rather than wiped
- The oven, booked as an add-on from £31, cleaned inside by hand, the door glass too, with the brown film between the panes cleared where the design allows, and the runners and trays soaked
- The induction hob degreased, and the film of atomised cooking grease lifted off the wall units and the splashback directly above it, which is the bit that is invisible straight on and obvious under a raking light
- Integrated fridge-freezer, dishwasher and washer-dryer cleaned inside and out, seals and drawers detailed, filters checked
- Cupboards and drawers emptied and wiped through, handles, plinths and worktop edges included
- Sink, mixer and drainer descaled, because the hard water never gives those a miss
The wet room, the glass and the old fit
- The shower screen, the mixer and the basin given a full descale, tiles and grout cleaned, and the cloudy hard-water bloom taken off the glass
- The WC, basin and tray cleaned and descaled, chrome polished, sealant lines wiped down
- The floor-to-ceiling balcony doors and glazing cleaned both sides, frames and tracks wiped, the balcony floor and any glass balustrade cleared down
One thing specific to these flats: grey decorator’s caulk and filler smeared along the bath and screen seals from the original handover, which has gone dull and reads as dirt. We clean that off where it lifts cleanly.
Bedrooms, living space and the finish
- Inside every built-in wardrobe and storage cupboard, wiped and the rails done
- Skirting, architraves, doors, handles and the lift-lobby face of the front door
- Scuffs spot-cleaned off the hallway and living-room paint, with an honest line drawn, because nail holes and dents are a decorator’s bill and not yours to scrub away
- Engineered floors cleaned and buffed, felt-pad and furniture marks worked, thresholds detailed
- Bedroom carpets, where the flat has them, vacuumed thoroughly including the edges and under where furniture stood, with shampoo available as an add-on
- Light fittings dusted, switch and socket plates wiped, extract grilles cleared
- Mirrors and chrome polished streak-free
- Radiators and any heating-manifold cupboard wiped
High dust last, then the whole flat vacuumed and the hard floors mopped after every other job is finished.
If the agent only pulled you up on one thing, you do not need the full job.
- A flagged oven is covered by standalone oven cleaning.
- Bedroom carpets written into the tenancy are the carpet cleaning add-on.
- Balcony glass and full-height glazing fall to window cleaning.
- The engineered boards are the hard floor cleaning service when the inventory names them.
Why a new-build check-out is stricter than an old flat
The Lighterman is a Knight Dragon building on the Lower Riverside stretch of Greenwich Peninsula, and what works against tenants here is the baseline the clerk holds.
- The building
- A 23-storey tower and lower blocks set round a residents’ courtyard off Pilot Walk in SE10, with interiors by Conran + Partners and large private balconies on every flat.
- Shared facilities
- The Lower Riverside residents share the Aperture building next door for the concierge and gym.
- Nearby
- A short walk to North Greenwich on the Jubilee line, the IFS Cloud cable car and the O2, with the Design District and Peninsula Square the other way.
None of that is what loses a deposit. These flats were inventoried when the handover was immaculate, so the clerk’s reference photo is an unmarked integrated kitchen and a perfect engineered floor.
There is no decade of honest wear to hide behind, the way there is in a split Victorian house up in west Greenwich. Two years of normal living shows against a pristine record, and a new-build inspection is unforgiving in a way an older conversion never is.
The deposit is large too: two and three-bed flats here let in the high hundreds to well over a thousand a month, so five weeks of rent sitting in a scheme is a real sum to risk on a greasy filter.
What Thames Water does to the glass nobody warns you about
Greenwich Peninsula is on Thames Water supply, and that water is very hard. In a flat with a walk-in shower, a glass screen and full-height glazing, that is the single most common surprise at check-out.
- Hardness
- Roughly 250 to 320 mg per litre of calcium carbonate, off the chalk under the Thames Valley.
- Where it shows
- Scale builds as a cloudy bloom on the screen, a crust round the mixer, and a tide-line on the basin that ordinary spray simply does not shift.
- Your postcode
- The published hardness is on Thames Water’s water quality pages if you want to check it.
Clerks at this address know to look for it, because the glazing is everywhere you turn. The same scale dulls the floor-to-ceiling balcony doors, which is the other glass surface the clerk lifts to the light.
A bathroom spray and a cloth will not clear set scale; it needs a proper descaler and the patience to work it. It is the job a rushed clean skips, because the glass looks fine until daylight rakes across it. We treat the balcony doors and the shower screen as a deposit point, not a finishing touch.
Set scale looks like nothing until daylight rakes across the glass, and then it is the whole report.
Greenwich licensing, the law, and where your deposit really sits
Two bits of context matter here, and it helps to keep the words straight before the money.
- Check-in inventory report
- The document the clerk writes on day one, describing every surface with photos. It is the benchmark your check-out is judged against, which is why we clean to it rather than to a vague idea of clean.
- End of tenancy clean
- The hand-back clean built to pass that inventory and release the deposit, against the letting-agent standard, with the flat empty and the 48-hour guarantee on it, at a fixed price by bedroom count.
- Deep clean
- A deep clean resets a flat you are staying in. No clerk, no formal standard to hit, from £186: £26 per cleaner per hour for two cleaners and at least three hours, plus £30 for kit.
- Regular domestic clean
- A domestic clean is ongoing upkeep, from £23 an hour on a weekly visit.
The law
On the law, the Renters’ Rights Act 2025 came in on 1 May 2026.
- Section 21
- No-fault evictions are gone.
- Periodic tenancies
- Existing assured shorthold tenancies have converted to periodic ones, so a tenant can leave on relatively short notice.
- The cleaning side
- It did not change at all: an agent still cannot charge you for fair wear and tear, but a genuinely dirty extractor, scaled glass or grease behind the hob is cleaning, not wear, and it is a lawful deduction every time.
- Timing
- This is what changed, and on a high-churn block like this it means the gap between your last day and the inspection is shorter than it used to be.
The gov.uk deposit protection guidance sets out how the schemes adjudicate, and Shelter’s tenancy deposit advice walks through a dispute. In both, a professional clean with a dated receipt is the evidence that wins.
Licensing
The Royal Borough of Greenwich runs a borough-wide additional HMO licensing scheme that started on 1 January 2024 and runs to 31 December 2028, covering flats with three or more people from more than one household sharing a kitchen or bathroom.
Plenty of two and three-bed flats at The Lighterman are let as sharer households and fall inside it, which gives a licensed landlord a clear paper interest in the flat coming back in inspection-grade condition.
The council also runs a selective scheme, but that one covers the Plumstead, Glyndon, Shooters Hill, Woolwich Common and Woolwich Riverside wards over towards SE18, not Greenwich Peninsula, so for The Lighterman it is the additional HMO scheme that bears on you.
Check the detail with the council if your flat is let as a share. The short version is the one that matters: the clean has to clear an inspection, not only look tidy.
What it costs, and the sum nobody does until it is too late
Flat rate by size, the figures we quote on the phone. The Lighterman is not central London and we do not price it as if it were.
| Property | Typical duration | Estimated cost |
|---|---|---|
| Studio (Lower Riverside) | 3-4 hours, 1 cleaner | £156 |
| One-bed flat | 4-5 hours, 2 cleaners | £207 |
| Two-bed flat | 5-7 hours, 2 cleaners | £243 |
| Three-bed flat | 6-8 hours, 2 cleaners | £339 |
| Four-bed flat | 8-10 hours, 2-3 cleaners | £425 |
| By the hour, part jobs | As needed | £30 per cleaner |
| Carpet shampoo add-on | Same visit | £29 a bedroom, £36 the living room, £94 for two bedrooms and a living room |
| Oven add-on | Same visit | £31 single, £62 double or 90cm range |
Most flats at The Lighterman are studios, one-beds and two-beds, so the typical job lands at £156, £207 or £243, with the integrated oven a £31 add-on on top.
- The carpet and range add-ons only apply if the flat actually has them, and we tell you on the phone which ones your layout genuinely needs and which it does not.
- A long tenancy with heavy wear, or a flat nobody has deep-cleaned in years, costs more, and we say so before the visit rather than after.
Now run the sum the deposit makes you run. A two-bed clean at £243 to protect five weeks of Peninsula rent is barely a decision once you have the numbers in front of you.
Most tenants only do that maths after they have tried a DIY clean, failed the check-out and lost the first round, which is a shame, because the first round is the cheap one to win.
There is a reason agents here know us: we are on the books of 300+ letting agents, and over the years that work has helped tenants recover £1.2m in deposits that would otherwise have gone on cleaning deductions.
The Peninsula, block by block
We work The Lighterman on Pilot Walk and the rest of the Peninsula on a round we already drive, so a job here is rarely a special trip. The areas we clean most weeks from this address:
- The Lighterman and the other Lower Riverside blocks off Pilot Walk, sharing the Aperture building
- Upper Riverside and the towers around Peninsula Square and The Tide
- Greenwich Millennium Village and the streets towards Southern Park
- West Parkside, Olympian Way and the John Harrison Way side of the Peninsula
- North Greenwich station, the bus interchange and the blocks around the O2
- East Greenwich, Trafalgar Road and Woolwich Road in SE10
If your flat is just outside that list, ring and ask. Almost everything inside SE10 on the Peninsula is on a route we cover.
We also work the historic side of the borough, so a flat over in west Greenwich or up on Royal Hill is covered too. We clean nearby Kidbrooke and the Pegler Square blocks as well, which is the same new-build picture a few miles south.
Booking it, and the concierge timing
Booking is short. The steps:
- Ring 0333 555 2076 or email office@monstercleaning.com with the flat size, the Pilot Walk address and your concierge check-out date.
- We quote the flat rate on the spot from the size, and confirm whether you need carpet or range add-ons.
- We book a slot before your check-out, ideally a clear day ahead of the clerk’s appointment so there is time to act on anything.
- The flat needs to be empty when we arrive: furniture out, personal things gone, rubbish cleared.
- We clean to the 57-point checklist, photograph every room before and after, and send a dated receipt for the deposit scheme.
One practical note on this building. Access here goes through a concierge and a key arrangement rather than a simple front door, and the loading and lift rules can slow a move-out if you have not planned them. When you book, tell us:
- how we get in
- whether the move itself needs the lift booked
If you want the move and the clean handled together, our removals service puts both on one booking, which genuinely helps on a tower where several van trips would otherwise eat the day. And if your check-out is tomorrow, ring anyway and we will do what we can.
We are Monster Cleaning Ltd, a domestic cleaning company trading since 2014. We are not flawless, and the re-clean guarantee exists because no clean passes perfectly every single time.
But the checklist, the order we work in, and the photo trail are why the great majority of our Peninsula jobs clear the inspection first time.
Questions we get asked
How much does an end of tenancy clean cost at The Lighterman?
A studio is 156 pounds, a one-bed 207 pounds, a two-bed 243 pounds, a three-bed 339 pounds and a four-bed 425 pounds. Most flats at The Lighterman are studios, one-beds and two-beds, so the usual figure here is between 156 pounds and 243 pounds, with the integrated oven an add-on from 31 pounds on top of that price. Carpet shampoo and a separate range-cooker clean are extra, and we only add them when the layout actually needs them, which we settle on the phone.
Do you guarantee the clean will pass the check-out inspection?
We hold a 48-hour re-clean guarantee. If the clerk acting for the Greenwich Peninsula lettings team or your SE10 agent flags anything we cleaned, we come back within 48 hours and put it right at no charge, as long as you tell us inside that window and nobody has moved in. The return trip is in writing either way.
What is the one thing most likely to cost me money in a flat here?
The integrated extractor hood and its metal grease filter. The hood face gets wiped on a quick clean and the filter behind it does not get soaked, so it still drips when the clerk slides it out. It is the most common deduction and the most common re-call on Lower Riverside flats, which is why we degrease the hood and soak the filter as standard.
Why is the bathroom glass such a problem in a new-build like this?
Greenwich Peninsula sits on Thames Water supply, which is very hard, roughly 250 to 320 mg per litre of calcium carbonate off the chalk under the Thames Valley. In a flat with a glass shower screen and floor-to-ceiling glazing, scale builds a cloudy bloom that a normal bathroom spray will not shift and a clerk will catch the moment the glass is held up to the river light. We bring proper descaler for it.
Does the Royal Borough of Greenwich licensing affect my deposit?
Indirectly. The borough-wide additional HMO scheme runs from 1 January 2024 to 31 December 2028 and many sharer flats at The Lighterman fall inside it, so a licensed landlord has a documented interest in the flat coming back in inspection-grade condition. The council’s selective scheme covers the Plumstead, Glyndon, Shooters Hill, Woolwich Common and Woolwich Riverside wards over towards SE18, not the Peninsula, so for this address it is the additional HMO scheme that bears on you.
Can you clean between my last day and the concierge check-out?
Yes, and that is the usual pattern on the Peninsula. Since the Renters’ Rights Act 2025 came in on 1 May 2026, a lot of tenants leave on a rolling periodic basis, so the gap between handing in keys and the clerk’s appointment can be a few days rather than weeks. We book a slot inside that window, ideally a clear day before the inspection so there is time to act on anything.
Do you clean the balcony and the floor-to-ceiling glass?
Yes. Balcony doors and full-height glazing are cleaned both sides, the frames and tracks wiped, and the balcony floor and any glass balustrade cleared ready for inspection. The balcony glass is one of the surfaces a clerk holds up against the daylight off the Thames, so it sits high on the checklist rather than getting a token wipe.
Will you get scratches out of the engineered floors?
We clean and buff the engineered-board floors and work felt-pad and furniture marks hard, and most surface marks lift. Deep gouges through the wear layer are damage, not cleaning, and no clean takes those out, but dulling and scuffing we can usually clear so the floor reads as clean to the clerk. If the inventory specifically lists the floors, the standalone floor service goes harder on the same visit.
Is the oven included in the price?
No. The integrated oven is cleaned by hand as an add-on to the end of tenancy clean, from £31, including the door glass and the brown film between the panes where the door comes apart. On its own it is £77, and a 90cm range cooker, which most Lighterman kitchens do not have, is £62 with the clean or £143 on its own.
Which areas around The Lighterman do you cover?
We clean The Lighterman on Pilot Walk and the rest of Lower Riverside, the towers up at Upper Riverside and around Peninsula Square and The Tide, Greenwich Millennium Village, the blocks around North Greenwich station and the O2, and across to East Greenwich along Trafalgar Road and Woolwich Road in SE10. It is a round we drive most weeks, so a job here is rarely a special trip.
What do you need from me to book the clean?
The flat size, the Pilot Walk address and your check-out date. We quote the flat rate from the size on the call, confirm whether you need carpet or range add-ons for your layout, and book a slot before the clerk’s appointment. Ring 0333 555 2076 or email office@monstercleaning.com, and a couple of photos of the kitchen and shower help sharpen the quote.
How long does the clean take?
A studio or one-bed at this address is usually a half day. A two-bed with the extractor, the integrated oven and a full wet-room descale runs most of a day. We do not rush the kitchen or the glass, because those are the points that decide the report, and a flat that is cleared of furniture lets the team work straight through without stopping.
Other Monster Cleaning services at The Lighterman
Staying in the flat rather than moving out? We also offer carpet cleaning at The Lighterman, oven cleaning at The Lighterman and domestic cleaning at The Lighterman.